My first experience was great I paid them off. Second time around My family as extended To get the car paper work went smooth until I ended up up with a faulty car from the dealership. They told me Im not allowed to reject the car as its past 30 days. Then it was only a few days since I had it and I had fault same day I drive away the car. Provided evidence was told Am only allowed to have care repaired after the forth time I still wasnt allowed to reject. After while I was been told to wait while they ignore me they're all friends so they had me complainting to different members of the team and having a laugh including the Manager. To sign up for a carfinance they make sure everything goes well with paper work. But No support after. Not very helpful if you decide to get car repair done and a faulty car from the dealership or even a to reject a car. Had to provide proof each time from mechanic which I was told the garage won't a recognise one. Proof there's several fault with car each time I was told I'm not allowed to reject it I have to accept repairs. Four times I accept repairs on the car and it was still faulty they eventually started taking side with dealer not having no care in the world for their own customer. Without no proof took sides and pinned the blame on me saying I am the that damage the car myself. Since having car only been driving it back on forth to dealer for him to mess around as he sold a faulty car with no intentions of fixing anything. Broken down with my family. Sold car without service history and three months mot. Instead of a year. My calls are been ignored and my evidence put aside. To be told I need to get my insurance to fix it as its my fault. I explained I needed a car for my family as I had a new addition. Its winter and its been a really difficult time as we needed a car. They don't really don't care. Once they get there bonuses and interest. Customer gets treated like the bad person left stranded to pay the car off plus fix a faulty car. Not the best customer service. Unprofessional staff don't log information and take complaint seriously. Very dissappointed as I thought I could rely on them to deliver as they did the first time. Clearly I was wrong I really don't have time for this I explained I have small children and a family that needs the benefits of a good car. Considering I open up and pour my heary out to have it smatched into pieces.