“I contacted Statik Customer Service because my newly arrived PowerBank was not working as expected. With no questions, a replacement was immediately ordered and dispatched to me... amazing customer service!! I have used Statik products for a very long time and been very pleased with them... this experience just proves that they are a great company to deal with.”
Lynne, you've been with us a long time and that means so much! 🤩 When something's off, we just want to fix it — no fuss. Thank you for your loyalty and for this lovely review!
— Ava
“I love their products, they are very innovative. They listen and when I had a problem they fixed it very quickly. I've never had a problem out of them. My deliveries have always been secure, and they do like feedback.”
This is everything we work toward — innovative products, reliable delivery, and support that actually shows up! 🙌 Thank you so much, we love having you as a customer!
— Ava
“After an issue with a discount that was left unanswered by STATIK support, I contacted them again and they gave me another discount, which worked. So I happily placed my order.”
We're so glad you reached back out and we could make it right! 🎉 Sorry for the initial delay — your order is going to be worth the wait. Thanks for your patience!
— Ava
“I placed an order and it was seamless to start with. I accidentally put the wrong shipping address in and the company was so quick to get it changed and get the order set up. They were so quick to email me back. such a great company. I will order from them again.”
Thank you so much for sharing this! We're glad we could sort out the address issue so quickly. That's exactly the kind of responsiveness we strive for. Looking forward to your next order!
— Ava
“My iPhone tip wasn’t working after 6 months and I wrote customer service and they replaced it with a new pack. Excellent and fast customer service. Their product had 2 year guarantee and they came through. Five star review!”
“I was dissatified with an item that I had purchased. I sent them a text explaining the problem. They responded before i put my phone down. Maybe that is normal as i have never complained about any purches before. I am impressed.”
We love hearing this, Jodi! Quick responses are something we take seriously, so it's great to know it made a difference. Thanks for giving us the chance to sort it out!
— Ava
“J'ai eu un problème de faux-contacts avec un cable ; la réponse du SAV a été rapide, le cable a mis 12 jours pour me parvenir ( Chine > France ) ; pour l'instant ça fonctionne correctement.”
Merci Laurent ! Nous sommes ravis que le SAV ait pu réagir rapidement et que le câble de remplacement soit arrivé à bon port. Bonne continuation !
— Ava
“I appreciate the quick response I got, and the fact that is being shipped now. I love the power bank and have gotten others to get one, once they saw mine. I will also tell them that you really do stand by your warranty.
Thanks again,
Chris”
Thanks so much, Chris! Thrilled we could stand by our warranty and get that sorted for you. It means the world that you're recommending us to others. We really appreciate it!
— Ava
“The customer service was outstanding! I got a reply email the same day and my issue was addressed immediately. Once we realized the issue couldn’t be resolved, they replaced my item no questions asked. I didn’t even have to ask for a replacement item. I highly recommend Statik!”
Wow, thank you Gina! We're so glad we could turn things around quickly and get you taken care of. "No questions asked" is exactly how it should be. We appreciate the recommendation!
— Ava
“It took a few tries to get there, but once you carefully reviewed my concerns, you proved you did so with a complete and detailed response with solutions already applied. I appreciate you for taking care of this and for listening to me once my full message got to the right place. It was a relief to see you acted upon the solution rather than delaying even longer by waiting for me to respond to something that had no choices. I felt heard, so heard in fact that the frustration of getting to this point is wiped away, leaving a clean slate, and I am satisfied with the results. Thanks again.”
Thank you for sticking with us, Ricky. We know the journey wasn't smooth at first, and we're genuinely glad we got there in the end. Starting with a clean slate is exactly what we hoped for. Thanks for your patience!
— Ava
“I recently ordered the open wireless earbuds and received an email that indicated the package had been delivered. I didn’t receive the package in my mailbox and checked with neighbors etc but no one else had received it accidentally. I contacted customer support and explained my issue and was told that another package would be delivered. All of this activity on my behalf was resolved within a 2 week period. I am impressed with the service provided by the company and how quickly they responded…😊”
So glad we could resolve this for you, Maureen! A lost package is stressful, and we're happy the team moved quickly to make it right. Enjoy your earbuds!
— Ava
“One of the nibs broke! So strange. I sent a photo to the Statik team and got a rapid reply. Not only did Minni apologize for that issue, she promptly ordered a replacement - I got that notification in minutes! She also answered my question about why I can't use one of these cables in my car - turns out, I need the PRO version. I'm glad to have that answer...just wish I'd seen that distinction while on the website. But the bottom line is, the team at Statilk (and Minni) took great care of me, replacing the broken part VERY quickly - I'm grateful!”
“Am not a good writer but your customer service and representatives were patient and kind. They listened to my grievances and tried ( with success) solve them. Very confident in future questions I may have that they will try to solve”
Thank you for sharing that! Our team really does care, and it's wonderful to know you felt heard. We're always here for any future questions, don't hesitate!
— Ava
