Arlisha, thank you for taking the time to share your feedback — and I’m glad to hear you’re enjoying the product overall 🙌
This has been sorted for you, and you should see the outcome reflected on your side within 5–10 business days. Really appreciate you working with us on this.
We hear you on the charging speed as well — feedback like this is genuinely valuable as we continue refining the experience.
If you ever need anything else, we’re always here to help.
— Ava
“I bought 3 of the Statik 360 Pro 10' cables four months ago, and have been very happy with their performance. One of the cables suddenly stopped working yesterday for no apparent reason. I reached out to customer service, since the products carry a 2 year warranty, and they are sending a replacement cable out right away. I'm really hoping the one cable dying was a fluke, and that the other cables have no such issues, because these have been my favorite charging cables. I really appreciate customer service for handling the warranty issue so swiftly!”
Hi Aaron, that's what we love to hear! 🙌 The 360 Pro cables are seriously built to last, and when something's off, we've got you covered — no questions asked. Super happy our team got that sorted fast. Enjoy the new cable!
— Ava
We appreciate you working through it with us! These situations aren't always simple, but we're glad we landed in a good place. Thanks for your patience!
— Ava
“I had a trouble finding contact information for this company as the product I ordered did not meet my needs and I needed to return it. The product came in a timely manner and was as described. Once I was able to make contact with Statik, the process was pretty simple. Communication was good and I got my refund in a timely manne. I would recommend this company and their products. Thank you.”
Hey! Really glad we could turn things around for you. 😊 Your note about finding our contact info is super helpful — we're on it! Hope we get another shot to wow you from the start next time.
— Ava
Hey William, love it — once that suction locks in, it's not going anywhere! 💪 Wait till you try the rest of the Statik lineup, there's a lot more good stuff waiting for you. Thanks for the review!
— Ava
“Let me start by saying, the product I bought is great and I use it everyday. The reason for my rating this company 4/5 is because I had an issue, actually no resolution to, getting in touch with customer service. I won’t order again because I think that the customer service aspect is very important in a product service company.”
Hello Ashton,
Thank you for your feedback. We’re glad to hear that you’re enjoying the product, but we’re sorry that your experience with our customer service did not meet your expectations. We take customer support very seriously and appreciate your input, as it helps us improve our processes.
Kind regards,
Team Statik
“I had trouble at first getting a hold of this company but once I did their customer service was good at helping me resolve the issue I was having with my magnetic phone charger not charging. They sent a new out to me. Nice to know that a company stands behind their products and are willing to promptly help you.”
Hello,
Thank you for your feedback! We’re glad we could assist you and get your magnetic phone charger working properly. We truly appreciate your patience and are happy to hear you had a positive experience with our customer service. Standing behind our products is very important to us, and your support means a lot.
Kind regards,
Team Statik
