“360 swivel kept falling out! Other everyday downtown did not!? Round part did not allow fully inserted! Bad design, opposite end not rounded fit fine! Physical plug needs to be longer 1/32", swivel tip was not removable!
Retired electronics & i.t. technologist, I can rest & verify your cable designs! Should not impede cable connector with or without protective cell phone case !!!.”
Hi Peter, thank you for reaching out. We're sorry to hear about your experience. Please contact us at support@statik.com and we'll be happy to assist you.
Best regards,
Ava
“Not really interested in any other products since I’m not happy about the ones that I have. They fall off the windshield in the cold. They don’t hold at all. Do not recommend.”
Hello Charlene,
Thank you for sharing your feedback. We’re sorry to hear that the mount has not been performing as expected, especially in colder conditions.
The suction base is designed to provide a strong hold on clean, smooth surfaces, but temperature and surface conditions can sometimes affect performance.
Please, check your email inbox, so we can help you resolve this.
Kind regards,
Statik Support
“I needed 18 micro usb probes, but no, after a misleading A1 response that said I could buy them in packs of 3, I find a 3 pack contains 1x micro usb, 1x usb c, 1x lightning usb. Buy 18 packs they suggested. Why not waste 36 probes in order to get 18? What a flexible response!
Try a different system that's responsive to customer needs makes better sense.”
Hello,
Thank you for taking the time to share your feedback. We’re sorry for the confusion and frustration caused by the information you received regarding the Micro USB tips.
Your feedback is valuable, and we will be sure to share it with our team as we continue working to improve our product offerings and customer experience.
Kind regards,
Statik Support
“My order showed “delivered” but it never reached my home. I have received orders from Statik in the past. A week after contact with Customer Service I received notification that i would reimbursed for the totality of my purchase minus any fees generated during the return process.”
Hi Shirley,
Thanks for sharing your experience. We’re sorry to hear the order didn’t reach you as expected, but we’re glad our team was able to review the situation and move forward with a reimbursement. We appreciate your support, and feedback like this helps us continue improving our processes and delivery experience.
Kind regards,
The Statik Team
Hi Mary,
Thanks for sharing your experience. We’re sorry to hear about the long delay and the confusion around your order. While we’re glad it did eventually arrive, we understand how frustrating that wait can be. Feedback like this helps us continue improving our processes and communication.
Kind regards,
The Statik Team
