Steamforged Games Reviews

Name: Steamforged Games
Address: Osprey House, 217-227 Broadway, Salford, Manchester, Stretford
Rating: 4.28

4.3 Rating 279 Reviews

83 %

of reviewers recommend Steamforged Games

4.3

Based on 279 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week

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Location:

Osprey House, 217-227 Broadway,
Salford,
Manchester
Stretford
M50 2UE

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Steamforged Games 5 star review on 11th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality assurance and customer support of Steamforged are absolutely abysmal. I am waiting on £500 of replacement Warmachine models that have now been outstanding for over three months. Most of these are damaged, but a number have misprints too. Only one attempt has been made to replace some of these (not even the ones that have been outstanding the longest), which was a load of resin models in a plastic bag - as you can imagine they arrived smashed to bits and useless. The quality of anything you purchase is a coin flip every time, with materials, defects, and printing artefacts varying from model to model even within the same box. At this point, buying anything Warmachine produced by Steamforged is a gamble. Do not buy directly from SFG if you value your money - buy from a retailer you trust who will handle the constant returns/refunds for you. I’m still waiting on a response to my latest request to refund the purchases, and delays in responding of over a week are common with SFG, only for you to get a stock response that doesn’t actually mean anything.”

Steamforged Games 1 star review on 28th June 2026

Helpful Report

Posted 3 weeks ago

“I am still awaiting a replacement which has not been action at all. This has been going longer than month with no updated. Mutli messages have been sent. Imperatus, Ashen Phoenix is not a cheap model but I cant build the model as I have two of the same leg.”

Helpful Report

Posted 3 weeks ago

“Warmachine is a great game, model sculpts are nice, rules are written well, lore is rich, HOWEVER... Their support staff is probably on a suicide watch. They are stretched so thin that customer support is virtually non existent. I was promised a replacement for a broken model... 7 month ago! Still no sight of it.”

Helpful Report

Posted 1 month ago

“The Kirin model arrived broken in the box. No update or time frame for replacement. Ordered dec14. Arrived broken Jan 9th. Radio silence on when or if I will receive what I paid for. Poor customer service, and anti consumer practices makes this a negative experience.”

Helpful Report

Posted 5 months ago

“I placed an order (#SFU111812) almost three months ago on November 16th. The order was for print on demand Guild Ball miniatures. I've received The Falconers: Crossover Set I ordered but one of the miniatures arrived badly broken; I've still not received a replacement. As for The Alchemists Bench I ordered, all I've received is one miniature plus an exact duplicate of that miniature! All the responses I've received from Steamforged customer service are generic, automated messages. There is no customer service phone number so it's impossible to speak to a company representative. I'm not sure what to do at this point as it doesn't look like I'll ever receive the rest of my order.”

Helpful Report

Posted 5 months ago

“Models came in with several duplicate figures and an incomplete team. Axes and hammers were also not printed as one contiguous model and were either broken off in transit or printed that way.”

Helpful Report

Posted 5 months ago

“I have orded the paints the 7 december 2025, we are the 18 january 2026 and still i have not received the order. I'm very disapointed since it was meant to be a prensent for christmas. No news, no information what's so ever.”

Helpful Report

Posted 6 months ago

“The bases were mistakenly included as two 30mm bases. I can't play with it like this, so I would like you to send me one 40mm base as soon as possible.”

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Posted 6 months ago

“Missing items, slow (automated) response, not acknowledging the issue.”

Helpful Report

Posted 6 months ago

“Sent wrong player, still waiting for a replacement fishermen guild captain shark.”

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Posted 6 months ago

“I never received this product”

Helpful Report

Posted 9 months ago

“i haven’t recieved the game yet”

Helpful Report

Posted 10 months ago

“I never received it but thanks for asking”

Helpful Report

Posted 1 year ago

“Worst developers ever. The book is falling apart, the company isn’t replying”

Helpful Report

Posted 1 year ago

“Bunch of errata needed…. Again , and not printing it :/”

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Posted 1 year ago

“Still waiting for the order - 4 months now.”

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Posted 1 year ago

“Still not received.”

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Posted 1 year ago

“Hasn't arrived, no personal update on order and everyone is out of office when I've enquired. Not impressed!”

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Posted 1 year ago

“Despite ordering two items in the Black Friday sales; I have as yet received neither nor any update beyond a generic "things are taking longer due to Black Friday" email.”

Helpful Report

Posted 1 year ago

“Ordered on the Black Friday sale and still not arrived but then asked for a review AVOID if you want there stuff go to a shop do not order from there website”

Helpful Report

Posted 1 year ago

Steamforged Games is rated 4.3 based on 279 reviews