STB.co.uk Reviews

Name: STB.co.uk
Address: Unit 3a-b 55 Hastings Road, ,, Leicester
Rating: 4.61

4.6 Rating 771 Reviews

91 %

of reviewers recommend STB.co.uk

4.6

Based on 771 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 326 1099

Email:

cs@stb.co.uk

Location:

Unit 3a-b 55 Hastings Road, ,
Leicester
LE5 0BT

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STB.co.uk 5 star review on 22nd July 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful - returned the boots and two eeks later still no refund!”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review. We will always endeavour to process your refund as quickly as possible, in exceptional circumstances, refunds can take slightly longer. I can confirm the refund has been processed and we do appreciate your patience over the festive period. Kindest Regards, Sonal.

Posted 2 years ago

“Boots arrived scruffed and worn with label detached. They had clearly been worn ! Loads of hassle getting a refund and 10 days after raising complaint I am still waiting for my money back. Very poor product and service”

Helpful Report

Posted 2 years ago

Dear Caroline, Thank you for the review and I am sincerely sorry for the experience you had. Whilst we thoroughly quality check all orders before dispatch, it appears this one was missed and you received a pair that were in a less than perfect condition. I can confirm we have since issued you with a full refund and once again please accept my sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Haven’t received shoes very disappointed thought they would be here as I did next day delivery”

Helpful Report

Posted 2 years ago

Dear Heidi, Thank you for the review and I am sorry to hear this has happened, we have since sent out a replacement pair and do hope this has been resolved for you. Do let us know if you need any further assistance and please accept my apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Needs re stitching after 1 week don’t waste your money”

Helpful Report

Posted 3 years ago

Dear Daniel, Thank you for the review and I am sorry to hear this. You have contacted us in regards to this and we did clarify that we are more than happy to look into this for you, unfortunately, you have not yet submitted the Faulty Submission Report. Please do submit the form as that is our official channel to report any product issues and we will be more than happy to investigate the matter for you. I do apologise for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“Still waiting for refund 11 days after I returned them”

Helpful Report

Posted 3 years ago

Dear Emma, Thank you for the review and please accept my apologies for the delay in receiving the refund. Unfortunately, this item was sent back to our secondary warehouse in Gloucester rather than to our returns department in Leicester, which is why there was a slight delay in processing it for you. We have spoken to you about this since and can confirm this has now been refunded for you. I am sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“Haven't received them yet”

Helpful Report

Posted 3 years ago

Dear John. Thank you for the review and I am sorry to hear this. I have looked into this for you and can see the initial order was placed on 13/03 and delivered to you on 18/03. You returned the shoes back for an exchange but because they had been worn we unable to accommodate the exchange request and resent them back out to you. I do hope this has now been resolved for you, please accept my sincerest apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“Shocking! IF you don't purchase the £2 easy return label you are charged £4 to download it when making a return for a refund. With the posting charge the total comes to £10 £4 pounds to download a returns label is daylight robbery!!!!!”

Helpful Report

Posted 3 years ago

Dear Customer Thank you for the review and I am sorry to hear you are displeased. If I may, I would briefly like to explain the situation. Your initial postage costs were because you selected the express 1-2 working days delivery. We do recommend you purchase a prepaid returns label with your order to make returns easy as we then cover the rest of the postal costs. The returns label you downloaded to send the shoes back via Royal Mail does have a £4 charge and we do clarify this on the returns page of the website. If you ever need any advice prior to placing an order, our customer services team is always on hand to answer any questions you may have, please do accept my apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“Still waiting for a refund”

Helpful Report

Posted 3 years ago

Dear Tyler, Thank you for the review and I am sorry to hear that. I have looked into this for and can confirm your refund has been processed. Please accept my apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“No clear info if the shoes were cap steel or not”

Helpful Report

Posted 3 years ago

Dear IIinca Thank you for the review and I am sorry to hear this. I have looked into this for you and just to confirm the listing on the website does specify that these boots have no safety toe. I can see you have since returned the boots and we are processing this for you. Please accept my apologies for any inconvenience caused and if you ever need any advice about our products prior to purchase our dedicated customer services team is available to answer any questions you may have. Kindest Regards, Sonal.

Posted 3 years ago

“Terrible it’s been 14 days no refund boots weren’t as I expected”

Helpful Report

Posted 3 years ago

Dear Harley Thank you for the review and I am sorry to hear the boots were not as you expected. I can confirm the refund has been issued and we do appreciate your patience over the holiday period. Please do accept my apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“I wanted wellingtons for wet walks. Unfortunately these are not waterproof and once my socks get wet they start rubbing my feet making them sore. Only good now for gardening.”

Helpful Report

Posted 3 years ago

Dear Customer Thank you for the review and I am sorry to hear your boots were not suitable for the intended purpose. We have since had communication with you in regards to this, we have issued you with a full refund and asked you to dispose of the boots. I can only sincerely apologise for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“Cause of a *sale* reduction which was nowhere mentioned when bought, can't exchange them without a £5 subtraction. Please note the mentioned reduction is 90p. Now, to change from number 6 to 7, the total expense I have to be charged is £16. What's wrong with you and why do you cheat on your customers?”

Helpful Report

Posted 3 years ago

Dear Yousef, Thank you for the review and I am sorry to hear your are displeased. Unfortunately you purchased a sale item, which do clarify is not eligible for an exchange, whilst we are happy to offer a free exchange for a full priced item we do not currently exchange sale items and this is clearly specified on the website. We have since spoken to you about this, and explained you are more than welcome to return the item for a refund. We do not currently offer free returns due to the nature of the products we sell but we do offer a service whereby you may purchase a prepaid returns label with your order and this would cover the cost of any return. We also offer an option whereby you can download a returns label from our website after purchase, to send an item back and we deduct £4 from your refund to cover the cost of the return. We pride ourselves on honesty and integrity and all information is available on our website, our customer services team is always on hand to answer any questions you have prior to making a purchase. Please accept my apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“You cancelled my order as u said you couldn’t get them”

Helpful Report

Posted 3 years ago

Dear Andrew, Thank you for the review and I am sorry about this. We had a stock issue with your pair, our efforts to source a replacement from the supplier were not successful with regret and we had to cancel the order. Whilst this is a rare incident, occasionally items are unavailable and we do try our best to let you know as soon as possible. Please accept my apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“I guess you get what you pay for very poor quality. Splitting across the toe line after one month”

Helpful Report

Posted 3 years ago

Dear Glynn, Thank you for the review and I am sorry to hear this. We are more than happy to look into this for you, please do get in touch with us and we will be more than happy to investigate the matter for you. I do apologise for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“Had to return the boots they were far to tight not happy that they deducted £5 from my refund for postage will not use this company again, it my me mad when you buy something and it is not as described then cosy you money to send back when it's not your fault”

Helpful Report

Posted 3 years ago

Dear Christopher, Thank you for the review, I am sorry to hear that you are displeased and apologise for the delayed response, if I may I would just like to clarify our returns policy. We do not offer free returns at the moment but we do have a service whereby every customer has an option to purchase a prepaid returns label with their Steel Toe Boots order for £2 extra, this one label covers the return for up to 5 pairs of shoes/boots and we cover the additional cost. This is something we do continuously review and perhaps we may be able to offer free returns in the future, but at present, due to the nature of products we stock we are not able to and therefore have the prepaid returns label service. I hope I have clarified the point you raised, I can only sincerely apologise for the experience you have had with us and I do hope this does not discourage you from using us in future. Kindest Regards, Sonal.

Posted 3 years ago

“They were advertised as steel toe caps, but when I recieved them they weren't. False advertising.”

Helpful Report

Posted 3 years ago

Dear Marie, Thank you for the review and I am sorry for the experience you have had with your purchase. I have looked into this for you and can confirm the listing does specify that these do not have a safety toe of any kind and were in no way falsely advertised. I hope this does not discourage you from using us again in future, our customer services team is always on hand to answer any questions you may have prior to making a purchase. Please accept my sincerest apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“shocking customer service order a pair of boot and they let in water tried to come to and arrangement with them but they just stated basic dribble back to me would not recommend at all shop somewhere else if you want quality and just to clarify i took the boots to a shoe smith and they confirmed to me that the stitching was loose and of poor quality”

Helpful Report

Posted 3 years ago

“No they split at the sides an i have brought more boots.”

Helpful Report

Posted 3 years ago

Dear Paul, Thank you for the review and I am sorry to hear this has happened. We are more than happy to look into this for you, please do get in touch with us on cs@steeltoeboots.co.uk or give us a call on 0116 326 1099 and we will be more than happy to investigate the matter for you. I do sincerely apologise for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

STB.co.uk is rated 4.6 based on 771 reviews