STB.co.uk Reviews

Name: STB.co.uk
Address: Unit 3a-b 55 Hastings Road, ,, Leicester
Rating: 4.61

4.6 Rating 771 Reviews

91 %

of reviewers recommend STB.co.uk

4.6

Based on 771 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0116 326 1099

Email:

cs@stb.co.uk

Location:

Unit 3a-b 55 Hastings Road, ,
Leicester
LE5 0BT

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STB.co.uk 5 star review on 22nd July 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My shoes didn't even last 6 months. I definitely don't recommend buying cheap steal toe as you need to replace really often. I also had to spend quite a lot of money in returns as it was more difficult to find the right size (Uninex size are quite different from the usual women size)”

Helpful Report

Posted 2 weeks ago

“The worst company ever. Their t&c-s are insane. Don't put a shoe on you purchase to try it as they won't refund or return or exchange!! I purchased my shoe on for 1 hour and they refuse to refund the money. Their customer service is so slow.... better to use doves to send messages as they capable maybe 1 email to answer every 72hour. Probably the mass amount of complaints hens the time. Shoe I got is the scetchers work safety toe . Soooooo uncomfortable. SERIOUSLY NEVER ORDER FROM THEM. NEVER EVER !!!!”

Helpful Report

Posted 9 months ago

Hi Lorant, Thank you for the review, we have read and noted the points you have raised, I would like to further clarify this for you. The pair were returned back to us in a worn condition, we have provided photos via email of the pair, we cannot accept worn items back as per our returns policy, ideally comfort/fit should be tested indoors, once a pair is worn it becomes ineligible to be returned on the basis of you changing your mind. We have responded to all your emails in a timely fashion, we also offered to exchange them for a completely different pair even though this is outside of policy as a gesture of goodwill due to the initial correspondence from yourself about leaving negative reviews. We cannot accept worn items back and did request the pair be returned "unworn and in the original packaging" for the exchange in the email(s) we sent, you had the opportunity to inform on many occasions that you had worn the pair yet chose not and as all items out checked upon return, our returns department found the pair had been worn. Please do let us know if you wish to have the pair returned as we have not yet had a response to the email we have sent, on this occasion I am happy to send the original worn pair back to you at no extra cost as a gesture of goodwill. Please feel free to get in touch directly if you have any further questions. Kindest regards, Sonal.

Posted 8 months ago

“Had a pair of sketchers work boots from you. After 3 months of wear the stitching on both boots has failed. Sent you countless photos and you say it's not a manufacturing fault. UNBELIEVABLE. You say it's from wearing them. Was I meant to put them in a glass cabinet and peruse them occasionally. VERY VERY DISAPPOINTED.”

Helpful Report

Posted 1 year ago

Hi Martin, Thank you for the review and I am sorry we have been unable to reach the desired outcome here. We have looked into this for you based on the images you provided of the pair and it is with regret that this is not deemed to be as a result of the manufacturing process. A manufacturing fault/defect refers to an error in the design or production of a product and unfortunately, it is with regret that is not the case here. We will always try to look into any issues raised but we do have to work within the guidelines set by the supplier and cannot offer any further assistance here as this would not be classed as an issue with manufacturing process. Please accept my sincerest apologies for any inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“I have ordered size 5 first.. it was too loose for me.. then I given for exchange for size 3.. bt I didn't get any reply.. so I am so sad...”

Helpful Report

Posted 1 year ago

Dear Veena, Thank you for the review and I am sorry the pair did not fit as expected, we have since received the return and your request for an exchange but pair was out of stock. You did respond to our email to confirm you were happy to proceed with a refund, if there is another pair you would like for the exchange we are more than happy to oblige. Please do get in touch via email, alternatively we will proceed with the refund as previously discussed. Kindest Regards, Sonal.

Posted 1 year ago

“Nahsjdidmndhhsnwksb”

Helpful Report

Posted 1 year ago

Dear Rachel, Thank you Rachel for your feedback about stb.co.uk. We appreciate that you took the time to let us know about your experience. We are sorry to hear that you had some trouble navigating our website, and that response time was slower than you would have preferred. We would be grateful if you could elaborate more on the issues you experienced, such as Nahsjdidmndhhsnwksb so that we can look into this and make sure that it does not happen in the future. Thank you again for taking the time to leave us some feedback. Any help you can give us in improving your experience in the future would be much appreciated. Kindest Regards, Sonal.

Posted 1 year ago

“Haven't even received my order been 5 weeks and no response from you”

Helpful Report

Posted 1 year ago

Dear Samantha, Thank you for the review and I am sorry to hear this. We are aware of this and have filed a missing parcel claim with Royal Mail. The parcel has been marked as delivered with a photo and a GPS scan provided on the tracking so we do have to let the carrier formally investigate. Rest assured we will get this resolved and be sure to provide an update as soon as we can but we do have to follow the official missing parcel protocols Royal Mail have in place when a parcel has been marked as delivered. Apologies for the inconvenience caused. Regards, Sonal.

Posted 1 year ago

“Company is a joke, box contained odd sized boots (12&10) when asked for replacement got the wrong style boots in the wrong box !!!! So I have sent back two orders and not once has the order details be correct! When asked for a refund it took a month from returned boots arriving back at STB warehouse to getting money back , When questioned they lied saying boots only arrived yesterday!!! Even thou screen shot of confirmed delivery was attached to email !! These boots are sold by other companies, use them ,”

Helpful Report

Posted 1 year ago

“The boots unfortunately do not live up to the reviews. Only 7months west and they’re completely falling apart. Very poor quality unfortunately.”

Helpful Report

Posted 1 year ago

“The product is very good but customer service was very poor. Paid for delivery (2-3 days)that took 3 weeks To arrive!”

Helpful Report

Posted 1 year ago

Hi Deborah, Thank you for your review and I'm very sorry for the delay in receiving your order due to the Royal Mail Industrial Strikes. I am pleased the order was delivered and we are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“A joke. Boots came happy with boots but ) months after ordering them”

Helpful Report

Posted 1 year ago

Hi Nick, Thank you for your review and I do apologise for the delay in receiving your order. This was a Pre-Order item and we were expecting the restock sooner but it was slightly delayed, we did email you to explain the stock was due to arrive later than initially anticipated. Please accept our sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“I originally ordered a pair of dealer boots size 12 and when they came they were too big, I sent them back to get exchanged for a size 11 but I’ve had a confirmation email stating that I’ve ordered a size 3”

Helpful Report

Posted 1 year ago

Dear Padraig, Thank you for the review and I do apologise for the confusion. I can confirm we sent you an email on 31/10 to confirm receipt of the original order and we are in the process of sending the exchange pair to you in the UK 11 as requested. Please accept my apologies for any inconvenience caused, we will be sure to confirm dispatch of your exchange as soon as possible and provide the new tracking details. Kindest Regards, Sonal.

Posted 1 year ago

“Would never use this company again.”

Helpful Report

Posted 1 year ago

Hi Clancy, Thank you for the review. I am sorry that you aren't happy with our service here. We always inspect items upon receipt, as part of our thorough returns process to identify any problems with returned goods and unfortunately, on this occasion the pair was returned with clear signs of wear. We cannot accept worn items back as per our returns policy and the level of wear found on the soles would not be consistent with an item only being tried on inside, to check for fitting/comfort. We are very fair with our returns policy, but we do not accept worn items back. Please kindly respond to our email and once again, I do apologise for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Nice looking boots but not comfortable at all. Used it twice and hurted my feet and toes :(”

Helpful Report

Posted 1 year ago

“Returned shoes as didn't fit properly.still waiting on refund after nearly 3 weeks.”

Helpful Report

Posted 1 year ago

Dear Dion, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Delivery was 2 weeks late and they are the most uncomfortable boots I have ever bought”

Helpful Report

Posted 1 year ago

Dear Joel, Thank you for the review and I am sorry to hear your parcel was delayed in arriving, the Royal Mail Industrial Strikes did cause some delays in certain areas of the Country, so I do apologise. We did speak to you on the telephone and explained that if when they arrive, you have no use for them, we would gladly accept the pair back for a refund. I am sorry to hear the boots were not as expected, fit/comfort can very much depend on an individual's feet, and you are welcome to return any unworn item for a refund if the purchase does not meet your expectations. Once again, I am sorry for any inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Not as good as the G11 very poor end of trainer as you come to the steal toe cap lot of pain in my foot and toes. not suitable art all.”

Helpful Report

Posted 1 year ago

“I haven’t got them as yet”

Helpful Report

Posted 1 year ago

Dear Charles, Thank you for your review. I do apologise for the delay in the delivery of your order. We have previously been in contact with you to keep you updated about the progress of your order. This pre-order item has been delayed in being dispatched, as our supplier has changed the date at which it will be supplied to us. Unfortunately, this is out of our control, and we've done our best to keep everyone affected fully updated. If need to discuss your order with our customer services team, then please contact us either by phone or through the contact form on our website. Kind regards, James.

Posted 1 year ago

“Had a bad experience with the shoes that were bought and as I had worn them, as I needed to for work purposes and couldn’t send them back as they were the wrong size. All I got told was to sell them on Facebook, as they couldn’t accept them back as they had been worn. So I’m now left out of pocket and with a pair of trainers that I can not wear. So I’m sorry that my review isn’t a good one.”

Helpful Report

Posted 1 year ago

Hi Andrea, Thanks for your review. Unfortunately, we aren't able to accept worn items back as returns. I'm sorry that we weren't able to be of more help in this case! Best regards, James.

Posted 1 year ago

“Did not purchase this item”

Helpful Report

Posted 2 years ago

Dear Lesley, Thank you for the review and I am sorry to hear this, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via Email, Telephone or Whats App and we will be more than happy to investigate the matter? You have left another review to say "Extremely comfortable and would recommend this item as I would buy again" so I am unsure if this one has been left in error. Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 2 years ago

“It is not waterproof! I get wet to my feet!”

Helpful Report

Posted 2 years ago

Dear Camelia, Thank you for the review and I am sorry to hear this, we have since looked into this for you with the supplier and unfortunately whilst this pair is classed as water-resistant by the manufacturer they are not specified as being waterproof boots. I am sorry we could not be of more help and apologise for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

STB.co.uk is rated 4.6 based on 771 reviews