Stein Mart Reviews

1.4 Rating 286 Reviews

9 %

of reviewers recommend Stein Mart

Company Reviews

Questions

Metrics

1.4

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is Stein Mart returns process?

Customer Service

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How is Stein Mart returns process?

Helpful Report

(1 month ago)

Greater than 93% of reviewers feedback is Stein Mart returns process could be better.

Helpful Report

(1 month ago)

25.00%

Industry Average

“ When I went to the returns area it was written that only a store credit will be given and not a refund to your original form of payment …??? What is up with that negative customer service experience ??? ”

- Patricia A Medeiros

“ Terrible refund policy on returns. They only is a store credit using Spotify. Difficult to use gift card. Prices are high as well. Definitely not the Stein Mart where I loved to shop. Not for me unless return policy changes! ”

- Anonymous

“ This company will not accept returns and provide refunds any longer! Clothing is very poor quality compared to prior ownership. ”

- Anonymous

Stein Mart Reviews

Returns - Difficult