“The worst shopping experience I’ve ever received. Where do I start….
On Friday AM I bought a PlayStation 4 for my sons birthday, I paid £12.95 for Saturday next day delivery as he’s birthday was on Tuesday. I waited in all day Saturday but the PlayStation did not come, I did not receive any tracking number or anything. I called the number on their website and an automated voice stated the office hours are Monday to Friday, which is crazy as this is a store you would buy from 7 days a week so you think they would have someone working, but no. I emailed but again no reply.
The PlayStation did not arrive Sunday, so I can called Monday morning first thing and spoke to a lady, who was very abrupt and did not apologise once but just kept saying “I can either give you a refund or you can wait for the item, that’s all I can do” I explained it was for my sons birthday which was the next day but she was not bothered. She then stated after me protesting to find out where the item was that she would call the courier and find out as she didn’t know where it was!! She didn’t call back I had to call again a couple of hours later, she was still rude and stayed it would be there tomorrow (Tuesday my sons birthday) before 12, again not impressed as I paid £12:95 and my son wouldn’t have his present in the morning, that’s quite hard for a 6 year old. So Tuesday came, 12pm, 1pm & 2pm and nothing, so again I called stock must go, the guy was helpful and stated that he was really sorry and would find out, he called a few hours later and stayed it would be here either Tuesday or Wednesday, I was not happy as the service I was getting was not good enough, they refunded the £12.95 but that’s not the point, I bought through them as it was next day delivery. I had to now borrow a PlayStation from a friend so my son had a main present.
So Wednesday comes and goes still nothing, stock must go did not call I had to call them, they stated it would be here Thursday, each time I called which was 12 times from Tuesday to Friday they mainly fobbed me off. Finally the PlayStation arrived on Friday at 21:45 hours!! A week after I first ordered it and paid for next day delivery, this could of ruined my sons birthday, if it wasn’t for a friend, the company should not offer a service that they cannot meet!! I would never ever use the company again, shocking service”
“One of the worst experiences I have had. I have placed an order and it got cancelled because they suspected ''Fraud''. Then I have contacted them stating that I can provide any details they would like and they have asked for ID/Confirmation of address. I have provided that and then I was told to place another order, which I did. 1 day later, second order was cancelled because they suspect ''Fraud'' and asks to confirm my card... I was paying via Paypal..Now the price of the item gone up. Obviously, people working there are incompetent, their compliance is a joke. Avoid at all cost since it is nothing but headache.”
“Terrible service. Total lack of communication. Received a faulty item, returned straight away and requested a replacement that never came after 10 days (although the product was showing in stock on the website). Couple of emails sent and several phone calls (and chat contacts) and finally received a refund with no explanation. Beware of this dodgy company.”
“I did not order anything , I changed my security code to stop any charges. Stop must go still managed to swipe 19.95 from my account. This is not trust worthy !”
“I bought an iPhone X max and there was a fault on it so I contacted them and a guy called James Roche answered the phone and could not apologise enough, he was brilliant and exchanged my phone immediately which was perfect. I would buy of here next time for sure. James Roche thanks a million for keeping in touch with me until my phone arrived at my door.”
“Avoid. Bought an iPad Air through this company and heard nothing. Contacted them the day before the item was due to be delivered to ask what was happening. I was told they did not have my item in stock and offered a lower spec replacement (for a cheaper price) or refund. No contact had been made from them and I had taken the day off work to be in for the delivery. Had I have not contacted them I would have waited in for nothing. Still waiting on refund. Awful service, awful company...avoid.”
“Absolutely amazing site. Brand new unused and immacualte iPhone SE 32GB (current model) complete in its original box with all the accessories for less than half price! The only thing wrong with the new iPhone was the box had become a little shop soiled. I was stunned by the amazing discounts available on Stock Must Go's website and the superb phone I received was delivered quickly by courier the next day. Excellent service, excellent product and excellent price. Very highly recommended.”
