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Store Supply Warehouse Reviews

4.7 Rating 9,095 Reviews
94 %
of reviewers recommend Store Supply Warehouse
4.7
Based on 9,095 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Store Supply Warehouse Reviews
Anonymous
Anonymous  // 01/01/2019
“your end must be having problems. It has taken 5 attempts to place my order, very discouraging!”
Helpful Report
Posted 1 day ago
We are truly sorry that it took so many attempts to complete your checkout on our website. Your information has been shared with our web development team to look into your web session to review for any issues and fix any bugs that can be located. We appreciate you letting us know of your issues and hope to resolve them quickly. We appreciate your business and hope to serve you again in the future.
Posted 1 day ago
“Awful system.”
Helpful Report
Posted 1 week ago
We truly apologize for any issues that you experiences on our website. A member of our management team has reach out to you directly and left a message. We hope to learn more about your negative experience so we can work on making the fixes to ensure a smooth and functional process is experienced. We appreciate your feedback and hope to speak soon.
Posted 1 week ago
“Website hard to navigate!”
Helpful Report
Posted 1 week ago
We truly apologize for any navigation issues you had while on our site. We value hearing from all our customers and would love to learn more about your experience so we can address any concerns and improve. A member of our management team will be reaching out to you directly to gain any details you’d like to provide. We’re here to help and look forward to hearing how we may continue to improve.
Posted 1 week ago
“Had 2 place the order 2 times. Pray it did not duplicate.”
Helpful Report
Posted 1 week ago
We apologize that you had to click submit twice when placing your order. We can understand how frustrating that can be and then not knowing the outcome. We can confirm that only one order came through and shipped out to you. A member of our team will be reaching out to learn more about your experience so we can continue to learn and improve. We appreciate your business and hope to speak to you soon.
Posted 1 week ago
“A lot of the bags are tearing down the middle, like they are a cut, and the handles are falling off. I have used these bags for two years and this is the second time I have ran into this.”
Helpful Report
Posted 1 week ago
Thank you for taking the time to write your review and make us aware of the issues you had with the handles on the bags. We truly apologize for the defects on the merchandise you received. A member of our management team has reached out to you directly regarding a resolution to your issue. We appreciate your business and hope to serve you again in the future.
Posted 1 week ago
“Aggravating hoops to go through”
Helpful Report
Posted 1 week ago
Thank you for taking the time to share your feedback and truly apologize for any issues you had on our website. We value hearing from all our customers and would love to learn more about your experience so we can address any concerns and improve. A member of our management team will be reaching out to you directly to gain any details you’d like to provide so that we can address them with our web development team. We’re here to help and look forward to hearing how we may continue to improve.
Posted 1 week ago
“You raised the price of my items I always order from you by well over 50%. Inflation didnt even go that high. I will be ordering from someplace else as soon as I have the time to shop around.”
Helpful Report
Posted 1 week ago
Thank you for taking the time to write your review. We understand how important price is to our customers so we are always striving to offer the highest quality products at the lowest cost possible. A member of our management team will be reaching out to you directly as upon reviewing your account, we do not see that the items you recently ordered had a 50% increase year over year. We appreciate your business, look forward to speaking with you, and hope to serve you again in the future.
Posted 1 week ago
“Had trouble with the website.”
Helpful Report
Posted 3 weeks ago
We sincerely apologize for the frustration you experienced with our website. We understand how important a smooth and reliable online experience is, and we’re sorry we fell short of your expectations. We appreciate you bringing this to our attention and would welcome the opportunity to address your concerns. Please give us a call at 800-823-8887 and we will be happy to assist you further.
Posted 3 weeks ago
“Cannot edit the cart if you make a mistake”
Helpful Report
Posted 3 weeks ago
Thank you for taking the time to write your review. We truly apologize for the issues you had editing your cart. A member of our team will be reaching out to you to learn more specifics so we can pass them along to our web development team to look into. We appreciate your feedback and hope to serve you again in the future.
Posted 3 weeks ago
“Sucks”
Helpful Report
Posted 3 weeks ago
Thank you for taking the time to share your rating and apologize if we did not meet your expectations in any way. We value hearing from all our customers and would love to learn more about your experience so we can address any concerns and improve. A member of our management team has reached out to you directly and looks forward to speaking with you regarding your experience. We appreciate all feedback and hope to speak with you soon.
Posted 3 weeks ago
“V. Bad N You need to improve your system”
Helpful Report
Posted 4 weeks ago
Thank you for taking the time to write your review. A member of our management team has reached out to you to learn more about your specific issues so we can be sure to address them as quickly as possible. We look forward to speaking with you so we may continue to learn and grow.
Posted 3 weeks ago
“Normally I'm always VERY happy with my purchases through out the many years I've been buying things from you all. But this last purchase #NEHRUQ72-SW OF GRID WALLS are so flimsy. Nothing like the many previous grid walls I've purchased in the past. I have reached out to your company and I was told," did you tighten the legs." Honey, I've been using these grid walls for over fifteen years every Saturday at our farmers market . YES, I have the legs tights. I was looking for a better solution than that. Is there one or should I return them? Joy Nywening”
Helpful Report
Posted 4 weeks ago
Thank you for taking the time to write your review about your experience with the grid wall and service provided over the phone and we apologize that neither met your expectations. A member of our management team will be reaching out to you to discuss your issue and work towards a resolution so you may continue to use the products you purchased. We appreciate your feedback and continued business and hope to serve you again in the future.
Posted 4 weeks ago
“Shipping was horrible, and missing products”
Helpful Report
Posted 4 weeks ago
We are truly sorry to hear about your experience with the shipping and shipping company. We understand how frustrating it can be when an order shows up incomplete and will always work as quickly as possible to correct any issues. We do show you called in to notify us and spoke with a member of our management team to come to a resolution. We hope you will give us another chance in the future.
Posted 4 weeks ago
“not the correct item will need to return”
Helpful Report
Posted 1 month ago
We truly apologize for the incorrect items that arrived on your order. A member of our team will be reaching out to work with you on getting the correct items out to you as quickly as possible. We appreciate you letting us know and hope to serve you again in the future.
Posted 4 weeks ago
“order took 7 times to process”
Helpful Report
Posted 1 month ago
Thank you for taking the time to write your review. We appreciate you letting us know your concerns regarding the functionality of our website. We would love the opportunity to learn more about your specific issues that we can work towards addressing. A member of our management team has reach out to you directly. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.
Posted 1 month ago
“x”
Helpful Report
Posted 1 month ago
Thank you for taking the time to leave your rating. A member of our team will be reaching out to you directly to gain specifics regarding any issues you may have had, as we are always eager to learn and improve. We hope to serve you again in the future!
Posted 1 month ago
“Do not use PayPal your check out does not add in shipping cost to PayPal leading to weeks of delays and dealing with your and PayPal customer service trying to get the partial payment removed!”
Helpful Report
Posted 1 month ago
We truly apologize for any issues you had regarding checking out with Paypal. We apologize for any delays regarding the order, we show it was placed on 9/29 and delivered on 10/1. A member of our team will be reaching out to learn more about your specific issues so we can address them with the appropriate departments on our end. We appreciate your business, look forward to speaking with you, and hope to serve you again in the future.
Posted 1 month ago
“I was charged and did not receive product. I called and no one could find my order nor was it processed and shipped.”
Helpful Report
Posted 1 month ago
We are truly sorry for the issues regarding locating your order when you called in. We do show an order in the system that was shipped and delivered on 9/17 and left at the front door of the address. A member of our team will be reaching out to you directly to ensure the products were received and assist in a remedy if not. We appreciate you letting us know and we look forward to working with you on solving this issue.
Posted 1 month ago
“I had a hard time bringing up a payment option that allowed me to use a credit card. Guess it was because I didn't enter an email address. I don't have one. So I used my late husband's, and that seemed to solve the problem. At my age, technology isn't my best friend.”
Helpful Report
Posted 1 month ago
Thank you for taking the time to write your review and letting us know of your issues on the website. We apologize for any inconvenience the email address field caused during your checkout process. A member of our team will be reaching out to discuss and we have passed along your review to our web development team as well. We appreciate your business and hope to serve you again in the future.
Posted 1 month ago
“Log in was messed up and it kept giving errors at checkout”
Helpful Report
Posted 1 month ago
Thank you for taking the time to write your review. We truly apologize that your experience from Log in to checkout was not satisfactory. A member of our team will be reaching out to learn more specifics so we can address them with our web development team. We appreciate your feedback and business and hope to serve you again in the future.
Posted 1 month ago
Store Supply Warehouse is rated 4.7 based on 9,095 reviews