Name: Store Supply Warehouse
Rating: 4.66

“too slow”

Posted 1 week ago

Thank you for taking the time to share your rating. We value hearing from all our customers and would love to learn more about your experience so we can address any concerns and improve. Please feel free to reach out to our customer service team at 800.823.8887 or contactus@storesupply.com with any details you’d like to provide. We’re here to help and look forward to hearing how we may continue to improve.

Posted 1 week ago

“Very Difficult this time”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your feedback. We value hearing from all our customers and would love to learn more about your experience so we can address any concerns and improve. A member of our team will be reaching out to you directly to gain any details you’d like to provide. We’re here to help and look forward to hearing how we may continue to improve.

Posted 1 week ago

“...”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your rating. We value hearing from all our customers and would love to learn more about your experience so we can address any concerns and improve. Please feel free to reach out to our customer service team at 800.823.8887 or contactus@storesupply.com with any details you’d like to provide. We’re here to help and look forward to hearing how we may continue to improve.

Posted 1 week ago

“Great”

Helpful Report

Posted 1 week ago

Thank you for taking the time leave us your rating. We value hearing from all our customers and would love to learn more about your experience so we can address any concerns and improve. Please feel free to reach out to our customer service team at 800.823.8887 or contactus@storesupply.com with any details you’d like to provide. We’re here to help and look forward to hearing how we may continue to improve.

Posted 1 week ago

“I have ordered the Large Vogue Kraft Premium White Bags twice. The first time they came in they looked perfect. This last shipment was not so perfect. Several of the bags were wrinkled around the handles. We use these for our giftwrapping and some of them were so wrinkled that we could not use them for wrapping. I was ordering them from another company but theirs started coming in wrinkled as well and so I tried yours.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to write your review. We truly apologize that the product you received did not meet your standards. A member of our team has reached out to you directly regarding your recent order. We appreciate your business and hope to serve you again in the future.

Posted 1 week ago

“Checkout page does not work properly at all. Buttons were popping up and disappearing, had to use google checkout just to get any possible way to actually process the payment.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to write your review. We appreciate you letting us know your concerns regarding the functionality of our website and truly apologize for the issues. We have forwarded your information to our website team for analysis. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 2 weeks ago

“Shipping is double the price when we tried to do a reorder on the same items we ordered in April.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to write your review. We understand how important price is to our customers so we are always striving to offer the highest quality products at the lowest cost possible with regards to product and shipping. We appreciate your feedback, business, and hope to serve you again in the future.

Posted 2 weeks ago

“Unsure how it works since I paid in full, but I have a tax exempt status. I was told that the tax needs to manually removed. Unsure how the payment situation will work since I had to pay the full amount to have the order processed.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to write your review. When you are approved as tax exempt with our company, the taxes are removed and refunded when orders come through from our website and an updated invoice would be emailed to you once the order ships. We apologize for any confusion this may cause and we hope to serve you again in the future.

Posted 2 weeks ago

“Couldn't get order form to take credit card”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to write your review. We appreciate you letting us know the issues you experienced with the functionality of our website and truly apologize for the issues with the checkout process. We have forwarded your information to our website team for analysis/repair. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 2 weeks ago

“site never the same”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback. We value hearing from all our customers and would love to learn more about your experience so we can address any concerns and improve. Please feel free to reach out to our customer service team at 800.823.8887 or contactus@storesupply.com with any details you’d like to provide. We’re here to help and look forward to hearing how we may continue to improve.

Posted 2 weeks ago

“I have a tax exemption in New York. I buy products to resell. However, every time when I come to place an order, I see sales tax imposed on my cart. Can you please fix this?”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to write your review. The sales tax are removed upon import into our internal processing system. Online the taxes will show as the two systems to not "speak" to each other. We apologize for any confusion. We appreciate your feedback and hope to serve you again in the future.

Posted 2 weeks ago

“I tried to sign in and it erased my order. Also, you used to offer multiple ways to ship. Now its just truck delivery and much more expensive.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to write your review. In an effort to streamline operations we not offer ground shipping at flat rate based off your subtotal and truck shipping if it is too large. We apologize for any inconvenience our shipping options may cause. We will pass along your review to our ops team to discuss. We appreciate your business and hope to serve you again in the future.

Posted 2 weeks ago

“Problems looking at last order”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to write your review. We apologize that you had trouble viewing previous orders. We have passed along your review to our web development team to review and repair. We appreciate your business and hope to serve you again in the future.

Posted 2 weeks ago

“it says I placed an order on 10.20 and I didn't. it's so confusing.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to write your review. We apologize that there is an incorrect order showing on your account, we can understand how confusing that can be. We have passed along your review to our web development team to review and repair. We appreciate your business and hope to serve you again in the future.

Posted 2 weeks ago

“The billing address form kept taking me to the shipping address multiple times!”

Helpful Report

Posted 2 weeks ago

“Shipping is outrageous”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to write your review. We understand how important price is to our customers so we are always striving to offer the highest quality products at the lowest cost possible with regards to product and shipping. We appreciate your feedback, business, and hope to serve you again in the future.

Posted 2 weeks ago

“had to call CS to find the payment wondow”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to write your review. We appreciate you letting us know you did not have a good experience with our checkout process. We have passed along your review to our web development team to look into how to better highlight the payment window on our checkout page. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 2 weeks ago

“I was charged sales tax but I live in Oregon”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to write your review. We truly apologize that website was incorrectly showing taxes. I do see that they were removed once they came through to our processing system and we have emailed you an updated receipt reflecting this. We will send this over for our web development team to correct. We appreciate your business and hope to serve you again in the future.

Posted 2 weeks ago

“High Price Shipping TOO HIGH”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to write your review. We understand how important price is to our customers so we are always striving to offer the highest quality products at the lowest cost possible with regards to product and shipping. We appreciate your feedback, business, and hope to serve you again in the future.

Posted 2 weeks ago

“After adding items to the cart, I'm unable to go back to that page”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your feedback. We value hearing from all our customers and would love to learn more about your experience so we may provide as many details as we can to our web development team. A member of our team will be reaching out to you directly to gain any details you’d like to provide. We’re here to help and look forward to hearing how we may continue to improve.

Posted 2 weeks ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Store Supply Warehouse Reviews