Name: Store Supply Warehouse
Rating: 4.66

“The webform for collecting details for shipping and billing needs work.”

Posted 2 months ago

Thank you for taking the time to share your feedback. We value hearing from all our customers and would love to learn more about your experience so we can address any concerns and improve. A member of our team will be reaching out to you directly to gain any details you’d like to provide. We’re here to help and look forward to hearing how we may continue to improve.

Posted 2 months ago

“The checkout process kept putting in automated errors”

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Posted 2 months ago

Thank you for taking the time to write your review. We appreciate you letting us know your concerns regarding the functionality of our checkout process and truly apologize for the inconvenience. A member of our team will be reaching out to learn more so we can forward your feedback to our website development team. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future

Posted 2 months ago

“I should not have to cancel my subscription to change my payment method. What a PITA.”

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Posted 2 months ago

Thank you for taking the time to write your review. We appreciate you letting us know your concerns regarding the functionality of our subscription model and truly apologize for the inconvenience. We have forwarded your review to our website development team. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future

Posted 2 months ago

“everything was good until you made me to a review”

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Posted 2 months ago

Thank you for taking the time to write your review. We will be looking into the timing of the reviews being sent to better align with the product arrival. We appreciate the feedback and allowing us to learn and grow as a company. We hope to serve you again in the future.

Posted 2 months ago

“Customer service has been great, but the product is poorly packaged and cannot withstand the rigors of the shipping industry.”

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Posted 2 months ago

Thank you for taking the time to write your review. We take our customer reviews very seriously. We appreciate you letting us know about your issues regarding your order. Your review and photos have been passed along to the appropriate departments for review. Please don't hesitate to reach out if we can be of any further assistance.

Posted 2 months ago

“chaotic check out. Too expensive for shipping with too many changing variables. Would be cheaper on amazon but trying to support this business. Will need to adjust moving forward.”

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Posted 2 months ago

Thank you for taking the time to write your review. We appreciate you letting us know you did not have a good experience with our checkout process. We would love the opportunity to learn more about your specific issues that we can work towards addressing as well as discussing the shipping cost mentioned. A member of our team will be reaching out to you directly. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 2 months ago

“I have been ordering shopping bags with my logo for 2 years and just place re-orders which is very easy so I don't have to up-load logo and get approved each time. The bags have been taking aboout 2 weeks but the last order took a month. When I reached out to customer service after 2 weeks they said it was 20 business days for color. I thought my bags had a black logo as that is what is looks like - or rather a faded black. When I go back to my original email with artwork it is black. The bags took so long that I ran out for a huge event and had to order plain bags for amazon. When I got the re-order of bags they look exactly the same as they have - faded black. Not green as my logo. If there are supposed to be green that is concerning because they clearly are not. The customer service was also not helpful and kept giving me very generic answers/leadtimes instead of looking into my actual order/status which was wasting my time. I will probably order elsewhere next time.”

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Posted 2 months ago

Thank you for taking the time to write your review. We truly apologize for any issues you have with your custom items regarding timing or coloring. The standard production time for color bags is 20 business days, but we try to get them out sooner if at all possible. A member of our management team has reached out and left you a message to discuss options regarding the dark green color of your logo on the bags. We appreciate your business and look forward to speaking with you to come to a resolution.

Posted 2 months ago

“Right now I'm feeling like I got scammed. We ordered shelving and had to pay a lot to return them and have not received the credit back.”

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Posted 2 months ago

Thank you for bringing this to our attention. We understand your concern regarding the return costs and the outstanding credit, and we apologize for the delay in getting this resolved. One of our representatives will be calling you directly to review the return and credit status with you and assist with getting this addressed. We appreciate your patience and the opportunity to resolve this matter.

Posted 2 months ago

“Sorry just being honest but your website is slow and buggy..very slow. I have to click on drop downs 3 times..looks like because its still loading the page from the previous action. Honestly feels like a web experience from 2003.”

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Posted 2 months ago

Thank you for being honest and for taking the time to share this feedback. I completely understand your frustration, and that’s certainly not the experience we want you to have. Our IT team is aware of the performance and functionality issues with the website and is actively working on them. We’re working to address the slow loading, delayed responses, and issues with dropdowns, so the overall experience is much smoother and more reliable. In the meantime, if the website is giving you trouble, you’re welcome to call us at 800-823-8887 and we’ll be happy to assist you with placing your order. We truly appreciate your patience and understanding while we work to improve the experience.

Posted 2 months ago

“very hard to navigate website”

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Posted 2 months ago

Thank you for sharing your feedback. We’re sorry to hear that you found our website difficult to navigate. We understand how frustrating that can be and appreciate you bringing it to our attention. Our IT team is looking into the website experience, and we’d like the opportunity to assist you directly. Please note that you can also place your orders over the phone, please call us at 800-823-8887 so we may help you further.

Posted 2 months ago

“had trouble connecting with password and credit card”

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Posted 2 months ago

Thank you for sharing your experience. We’re sorry you had trouble connecting and encountered issues with your password and credit card. We understand how frustrating that can be. Please contact our customer support team at 800.823.8887 directly so we can look into your account securely and assist you.

Posted 2 months ago

“The website does not allow you to automatically populate your information. It made it very difficult when checking out. I couldn't automatically load my name, address or anything. Quite frustration.”

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Posted 2 months ago

We’re sorry the checkout process was more difficult than it should have been. We understand how frustrating it is to have to manually enter your information, and we appreciate you taking the time to share your experience. We have passed your feedback along to our web team as we work to make checkout easier and more seamless.

Posted 2 months ago

“Your website is difficult to navigate”

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Posted 2 months ago

Thanks for letting us know. We’re sorry to hear that you found our website difficult to navigate. We really appreciate your feedback—it helps us identify where we can improve. We’ll share your comments with our team as we continue working to make the website simpler and more user-friendly.

Posted 2 months ago

“I cound not use Apple Pay and the site crashed multiple times before I could place my order”

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Posted 3 months ago

Thank you for taking the time to write your review. We appreciate you letting us know the issues you experienced with the functionality of our website and truly apologize for the issues with the search function. We have forwarded your information to our website team for analysis/repair. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 2 months ago

“Trying to change a shipping location Does Not Work”

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Posted 3 months ago

Thank you for taking the time to write your review. We appreciate you letting us know your concerns regarding the functionality of our website and truly apologize for the issues. We have forwarded your information to our website team for analysis. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 2 months ago

“I have been buying from you for years. Maybe I should look elsewhere!!!!!”

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Posted 3 months ago

Thank you for bringing this to our attention. We’re sorry to hear about your experience, especially given that you’ve been a customer of ours for many years. We truly value your continued business and don’t take that relationship for granted. We’ve located your contact information and will be reaching out to you directly to better understand what happened and see how we can make things right. We appreciate the opportunity to address your concerns personally.

Posted 3 months ago

“Annoying check out.”

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Posted 3 months ago

Thank you for taking the time to share your feedback. We value hearing from all our customers and would love to learn more about your experience so we can address any concerns and improve. A member of our team will be reaching out to you directly to gain any details you’d like to provide. We’re here to help and look forward to hearing how we may continue to improve.

Posted 3 months ago

“PRICING ALMOST DOUBLED - WILL LOOK FOR NEW VENDOR”

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Posted 3 months ago

Thank you for taking the time to write your review. We apologize for any inconvenience that any price increases have caused you. We strive to ensure we are offering the highest quality product at the lowest cost possible. Upon reviewing your account, the item recently purchased has maintained the same pricing as previous five orders going back to July of 2025. We appreciate your business and hope to serve you again in the future.

Posted 3 months ago

“Filling in the ship to and bill to addresses took 3 tries - kept clearing the form.”

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Posted 3 months ago

Thank you for taking the time to write your review. We appreciate you letting us know your concerns regarding the functionality of our website and truly apologize for the issues. We have forwarded your information to our website team for analysis. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 3 months ago

“hard to find needed items and to check out”

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Posted 3 months ago

Thank you for your feedback. We're sorry to hear you had difficulty finding the items you were looking for. We understand how important it is to make our website easy to navigate. We're actively working to improve our search and navigation to make it easier for customers to find products quickly. Your feedback is greatly appreciated and helps guide those improvements. Thank you for your patience as we continue enhancing the site. If there's anything we can help you find in the meantime, please don't hesitate to reach out.

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Store Supply Warehouse Reviews