Store Supply Warehouse Reviews

Name: Store Supply Warehouse
Rating: 4.66

4.7 Rating 9,194 Reviews

93 %

of reviewers recommend Store Supply Warehouse

4.7

Based on 9,194 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Store Supply Warehouse 5 star review on 11th October 2026

Shanelle Campbell

Store Supply Warehouse 5 star review on 29th August 2026

Kati Stage

Store Supply Warehouse 1 star review on 3rd March 2026

Fred Teale

Store Supply Warehouse 5 star review on 3rd March 2026

Brenda Severson

Brenda Carpenter

1078

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After adding items to the cart, I'm unable to go back to that page”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your feedback. We value hearing from all our customers and would love to learn more about your experience so we may provide as many details as we can to our web development team. A member of our team will be reaching out to you directly to gain any details you’d like to provide. We’re here to help and look forward to hearing how we may continue to improve.

Posted 2 weeks ago

“My pre-loaded addresses for shipping and AP do not load correctly”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to write your review. We appreciate you letting us know your concerns regarding the functionality of our website and truly apologize for the issues. We have forwarded your information to our website team for review and make any necessary improvements. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 3 weeks ago

“I really could not get my billing address added in the way it is usually done. I had to spell out Post Office Box instead of just putting PO Box and I couldn't get the zip code added in a logical way.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to write your review. We appreciate you letting us know you did not have a good experience with our checkout process. Your review has been passed to our web development team for analysis and repair. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 3 weeks ago

“what is the point of saving my credit card info if I have to reenter it every time anyway? Annoying.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to write your review. We appreciate you letting us know your concerns regarding the functionality of our website and truly apologize for the issues. We have forwarded your information to our website team for review of the credit card process and make any necessary improvements. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 4 weeks ago

“.”

Helpful Report

Posted 4 weeks ago

Thank you for your review! Although you didn't leave a comment, we appreciate you taking the time to rate us. A member of our team will be reaching out to you directly to gain specifics regarding any issues you may have had, as we are always eager to learn and improve. We hope to serve you again in the future!

Posted 4 weeks ago

“Tax Exempt Status not visible until after payment. Credit card entry confusing”

Helpful Report

Posted 1 month ago

Thank you for taking the time to write your review. We appreciate you letting us know your concerns with the functionality of our website with tax exemption and the Credit card process. We have passed your review along to our web development team to research. We appreciate your business and hope to serve you again in the future.

Posted 1 month ago

“your prices are by far the best of anywhere. Your customer service dept seems to be very responsive. The only downfall i can mention is the shipping. I ordered 11 2 x 6 grid panels. it took 4 or 5 attempts to recieve them all. Everyone was real helpful and they completely refunded all of my shipping cost but i did miss a trade show due to the shipping issue. I shouldve had all 11 early last week and i only had 4. still waiting for the last 1 to arrive”

Helpful Report

Posted 1 month ago

Thank you for taking the time to write your review. We are sorry your experience has been less than ideal on this order and truly apologize that the shipping delays caused you to miss a show. We do see that you have called in and spoken to a member of our management team and received the credit and replacements you mentioned. We appreciate you giving us the opportunity to make things right and hope to serve you again in the future.

Posted 1 month ago

“I have ordered multiple times from you guys and every time multiple glass units are damaged. Please fix something in your shipping process”

Helpful Report

Posted 1 month ago

Thank you for taking the time to write your review. We truly apologize for the continual issued with receiving damaged merchandise. We will review your account and pass along the pertinent details to the warehouse ops team to look into how we can better improve our shipping methods to minimize the risk of damages even further. We appreciate your business and hope to serve you again in the future.

Posted 1 month ago

“Had to keep retyping my information it didn't want to accept my mailing address and billing address was different. I finally got it to take”

Helpful Report

Posted 1 month ago

Thank you for taking the time to write your review. We appreciate you letting us know your concerns regarding the functionality of our website and truly apologize for the issues with the site accepting your addresses. We have forwarded your information to our website team for analysis. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 1 month ago

“I used to be able to order from SSW in 3 minutes (literally) and today it keeps giving me quantities I did not ask for. It took between 10 and 15 minutes.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to write your review. We appreciate you letting us know your concerns regarding the functionality of our website. We would love the opportunity to learn more about your specific issues that we can work towards addressing. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 1 month ago

“Lots of errors and showing tax, had to reenter numerous times”

Helpful Report

Posted 1 month ago

Thank you for taking the time to write your review. We apologize for any issues you had regarding the taxes online. While taxes will always show on orders online, once the order comes through to our system and you are approved as exempt the taxes are removed. We have sent an updated invoice to the email we have on file for your records. We appreciate your feedback and hope to serve you again in the future.

Posted 1 month ago

“Your website needs some better UX on mobile.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to give us your feedback. We will pass along your review to our web development team to review. We did just launch our SSW application that is available for download in google and apple stores. Using this app should solve the UX issues you experienced through the mobile browser. We appreciate your business and hope to serve you again in the future.

Posted 1 month ago

“Most all of the boxes containing the retail shopping bags broke apart in transit. Some were completely reboxed by Fed Ex. Boxes appeard to be too weak to handle the weight.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to write your review. We truly apologize that the bags had to be re-boxed in transit with fed ex. A member of our team will be reaching out to you to assist in ensuring all of your product arrived. We will pass this review along to our shipping/purchasing department as well. We appreciate your business and hope to serve you again in the future.

Posted 1 month ago

“Very difficult. Would not allow me to type in billing zip, kept defaulting back to. Isiness address Took a long time to get my card in because it kept leaving off the last digit for Amex. Usually don’t have issues here.”

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Posted 1 month ago

“I'm a long time returning customer with a subscription. So why was I told one or more of my items couldn't be shipped to my address, and had to add my shipping address a second time. You already have it. This process should be seamless, and it wasn't.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We apologize that you had issues with signing up for our subscription process. I have forwarded your review to our web development team to review and make the necessary improvements/adjustments. We appreciate your business and hope to serve you again in the future.

Posted 1 month ago

“Billing fields reset whenever the box was ticked/unticked for same or different billing and shipping. Fields did not work when selecting the box for different billing and shipping address. (using Firefox)”

Helpful Report

Posted 1 month ago

Thank you for taking the time to write your review. We appreciate you letting us know your concerns regarding the functionality of our websites address field and truly apologize for the issues. We have forwarded your information to our website team for analysis. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 1 month ago

“I really miss the order favorites tab. I have to look up every item now even though we order the same stuff over and over and it takes me substantially longer to place orders for our store”

Helpful Report

Posted 1 month ago

Thank you for taking the time to write your review. We understand how important the favorites list is for our customer and are working to get it back up and running as quickly as possible. Making the ordering experience as seamless and efficient as possible is our main focus at this moment. We appreciate you sharing your feedback and hope to serve you again in the future.

Posted 1 month ago

“I spent 2 days trying to get this order in. I am over seas and I freight handing but not a suburb address and it wouldn't allow me to purchase without that. I have made purchases in the past without this issue. not sure why it's asking me that now. Something to look into for your international customers. Thank you.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to write your review. We apologize for any issues you had with the order entry or checkout process on our website. A member of our team will be reaching out to learn more specifics to send to our web development team to look into possible solutions. We appreciate your feedback and hope to serve you again in the future.

Posted 1 month ago

“The purchase orders do not print with shipping location or purchase order numbers. We have 17 locations in our organization and it makes it very difficult to follow up on orders because there is no identifying information. I have to hand write the information on my printed orders.”

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Posted 1 month ago

“System wouldn’t let me put in my billing address”

Helpful Report

Posted 1 month ago

Thank you for taking the time to write your review. We appreciate you letting us know the issues experienced with the functionality of our website and truly apologize for the issues with the address function. We have forwarded your information to our website team for analysis/repair. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 1 month ago

Store Supply Warehouse is rated 4.7 based on 9,194 reviews