Name: Store Supply Warehouse
Rating: 4.66

“System wouldn’t let me put in my billing address”

Posted 1 month ago

Thank you for taking the time to write your review. We appreciate you letting us know the issues experienced with the functionality of our website and truly apologize for the issues with the address function. We have forwarded your information to our website team for analysis/repair. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 1 month ago

“Took multiple clicks on the Order button (and there was a delay after the second time so I didnt even know if it clicked through until I scrolled up and then part of the ordering area became 'loading')”

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Posted 1 month ago

Thank you for taking the time to write your review. We appreciate you letting us know your concerns regarding the functionality of our website and truly apologize for the inconvenience. We have forwarded your review to our website development team. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future

Posted 1 month ago

“No flexibility to change the order within”

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Posted 1 month ago

Thank you for taking the time to share your feedback. We value hearing from all our customers and would love to learn more about your experience so we can address any concerns and improve. A member of our team will be reaching out to you directly to gain any details you’d like to provide. We’re here to help and look forward to hearing how we may continue to improve.

Posted 1 month ago

“I can't seem to get the tax removed, even though I have submitted my resale certificate.”

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Posted 1 month ago

Thank you for taking the time to write your review. We apologize for the issues you are having with your tax exemption. A member of our team will be reaching out to work with you on getting the form submitted and approved. We appreciate your business and hope to serve you again in the future.

Posted 1 month ago

“I love your store and the ease of ordering, but I ordered this last order and it shipped out September 14th, and it still has not arrived. The last few orders have had delivery issues.”

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Posted 1 month ago

Thank you for taking the time to write your review. We truly apologize that your shipment has not yet arrived. We are currently looking into this issue and a member of our team will reach out with an update and resolution. We apologize for any inconvenience this may cause and hope to serve you again in the future.

Posted 1 month ago

“Originally acceptable but I have to comment, which puts it at poor!!!!”

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Posted 1 month ago

Thank you for taking the time to write your review. We appreciate you letting us know your concerns regarding the functionality of our website/review process and truly apologize for the inconvenience. We have forwarded your review to our website development team. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future

Posted 1 month ago

“Shipped me the topper to my rack and never shipped my rack. I had to call and find out that they were now out of stock of the rack I needed. Now I’m waiting much longer than expected for a rack in the wrong color.”

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Posted 1 month ago

Thank you for taking the time to write your review. We truly apologize that your rack did not arrive and when we went to replace it we were out of stock. We do show the reshipment in the system and as soon as the stock arrives we will be sure it get it on its way to you. We appreciate your feedback and business and hope to serve you again in the future.

Posted 1 month ago

“Delivery was several days after committed date and I only received one gridwall.”

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Posted 1 month ago

Thank you for taking the time to write your review. We truly apologize for the delayed delivery and that one of your gridwall was missing upon the completion. We have entered in a reshipment to ensure your missing item is delivered out to you. We appreciate your business and hope to serve you again in the future.

Posted 1 month ago

“said i qualified for free shipping but was still charged....”

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Posted 1 month ago

Our shipping policy offers flat-rate shipping, and we do not offer free shipping. The applicable shipping charge was applied to this order in accordance with our stated policy. We appreciate your feedback. We’re sorry for any misunderstanding regarding the shipping charge.

Posted 1 month ago

“na”

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Posted 1 month ago

Thank you for your review! Although you didn't leave a comment, we appreciate you taking the time to rate us. A member of our team will be reaching out to you directly to gain specifics regarding any issues you may have had, as we are always eager to learn and improve. We hope to serve you again in the future!

Posted 1 month ago

“checkout page glitching”

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Posted 1 month ago

Thank you for taking the time to share your feedback. We value hearing from all our customers and would love to learn more about your experience so we can address any concerns and improve. A member of our team will be reaching out to you directly to gain any details you’d like to provide. We’re here to help and look forward to hearing how we may continue to improve.

Posted 1 month ago

“application sucks”

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Posted 2 months ago

Thank you for taking the time to share your feedback. We value hearing from all our customers and would love to learn more about your experience so we can address any concerns and improve. A member of our team will be reaching out to you directly to gain any details you’d like to provide. We’re here to help and look forward to hearing how we may continue to improve.

Posted 1 month ago

“tried to use PayPal but it wouldn't let me pay at checkout”

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Posted 2 months ago

Thank you for taking the time to write your review. We appreciate you letting us know the issues you experienced with the functionality of our website and truly apologize for the issues with the paypal processor. We have forwarded your information to our website team for analysis/repair. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 1 month ago

“Took 15 min to use my PayPal acct Kept sending security code”

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Posted 2 months ago

Thank you for taking the time to write your review. We appreciate you letting us know the issues you experienced with the functionality of our website and truly apologize for the issues with the paypal processor. We have forwarded your information to our website team for analysis/repair. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 2 months ago

“navigation terrible”

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Posted 2 months ago

Thank you for taking the time to share your feedback. We value hearing from all our customers and would love to learn more about your experience so we can address any concerns and improve. A member of our team will be reaching out to you directly to gain any details you’d like to provide. We’re here to help and look forward to hearing how we may continue to improve.

Posted 2 months ago

“Good”

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Posted 2 months ago

Thank you for taking the time to share your feedback. We value hearing from all our customers and would love to learn more about your experience as we are always looking to improve. Please feel free to reach out to our customer service team at 800.823.8887 or contactus@storesupply.com with any details you’d like to provide. Thank you for your continued business!

Posted 2 months ago

“couldn't figure out how to update my credit card”

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Posted 2 months ago

Thank you for taking the time to write your review. We truly apologize that updating your credit cards seemed to be a hassle. When you are in the checkout screen, in the top right corner of the credit card field, there is a blue "manage" hyper link. Click there and you can add, delete or update your credit card information. You will have to be logged in for this to work. We appreciate your business and hope to serve you again in the future.

Posted 2 months ago

“Checkout process is difficult”

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Posted 2 months ago

Thank you for taking the time to write your review. We appreciate you letting us know you did not have a good experience with our checkout process. We would love the opportunity to learn more about your specific issues that we can work towards addressing. A member of our team will be reaching out to you directly. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 2 months ago

“I could not sign in”

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Posted 2 months ago

Thank you for taking the time to write your review. We appreciate you letting us know your concerns regarding the functionality of our website and truly apologize for the issues with logging in. We have forwarded your information to our website team for analysis. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 2 months ago

“difficult to pay at checkout”

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Posted 2 months ago

Thank you for taking the time to write your review. We appreciate you letting us know you did not have a good experience with our checkout process. We would love the opportunity to learn more about your specific issues that we can work towards addressing. A member of our team will be reaching out to you directly. Your feedback is essential to improving the overall experience going forward. We hope to serve you again in the future.

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Store Supply Warehouse Reviews