“I had a deeply upsetting experience at the Straight Ahead Beauty store in Opry Mills Mall. While speaking with the store manager about a hair straightener, I mentioned that although it seemed like a good product, I already owned a quality straightener and didn’t need another. I also explained that I’m visiting from Australia and couldn’t take anything extra home due to limited luggage space.
Despite this, the manager insisted I return my current straightener (a GHD) and proceeded to offer their product, originally priced at $370 USD, for $89 USD. When I declined again, she laughed at me, clapped in my face, and dismissed me in a humiliating manner. Her behavior was incredibly disrespectful and unprofessional, and I left the store in tears.
This experience left a very negative impression of the store and the brand. No customer should ever be treated this way, especially after politely declining a sale.
For this reason, I would never purchase this product.”
“Unfortunately I let this lady in the mall use this straightener on my wig that I told them was fake before proceeding anything. She told me it was fine it was “no heat” my wig would be fine she could make it look better. Yeah she burned my wig off. And the owner won’t replace my wig wants to send me a product that burned my wig. I am bald no hair I used my only wig for self esteem it was an expensive wig. Completely heart broken over my wig.”
“Honestly bought it, brought it home, and the light won't even turn on. Feels cheaper than the one they used. Honestly let down and Im very upset they dont take refunds. This was a gift and it feels like a waste of a lot of money.”
“Horrible straightener from the Deptford mall. They give a demonstration with a much better quality product than the one you actually get home. It is horrible and cheap. Multiple passes through hair and it still does not look how I expect it to. My hair also was not hot to the touch and the one I have gets your hair very hot. This cart should be shut down in the mall lol”
“I bought mine from the deptford mall. It's nothing like the flat iron I bought years ago. I just wanted to try something new but this flat iron is horrible. It does not keep my hair straight and even if a little humidity touches my hair, it's curling up immediately. Unlike my other flat iron which keeps my hair straight after being wet. Would not recommend. I wasted $170. Wish I would have shopped around more.”
“I'm pretty sure this is a SCAM. When I used the brush straightener on my hair it didn't do anything or was as good at the lady did it. It doesn't seem to get hot enough. Also I'm pretty sure it's a SCAM. They reel you in with a "free" sample and then immediately guide you to their chair and start a demonstration however they don't even use the thing they'd sell you. They'll try to throw in a "deal" or something but the brush straightener is something you can buy on Amazon for 40 bucks it's crazy. I wasted 120 bucks all because of my negligence so don't do what I did. They threw in a shampoo and conditioner and said if I bought that they'd give me a $450 hair brush straightener instead FOR FREE?? I don't know about you but how are they making a profit on that? They'd be losing money. So yeah it's a SCAM.”
“Beware buyers. If you don't register your flat iron and save the receipt Straight Ahead will not honor your lifetime warranty. I learned the hard way after my Hybrid Pro Titanium Flat iron stopped working. I wrote to them by email and filled out the warranty exchange and they would not honor their lifetime warranty. I even asked if they could give me a discount. I sent them a picture of my flat iron and offered to ship it back to them so they could see that it didn't work. The replacement is close to $600 and I can't afford that right now. Super disappointed.”
“I visited Cross Creek Mall in Fayetteville NC today and I was very aggressively approached by a vendor associate named Kat? Black hair, black framed glasses. She basically dragged me to her station. I decided to just be polite and hear her out but when she told me that the product was $390 I politely declined about four times before saying absolutely not. She was in my face and kept shoving the product at me. By the last time I declined she physically pushed me out of the chair. I hoped that I just had a bad experience because of her but it seems like this company is encouraging this kind of behavior. She's lucky I didn't press the issue of her putting her hands on me. That's unacceptable behavior and reflects very poorly on your company.”
“Total scam! I used it today and the results was NOTHING like you get when demonstrated. It pulled my hair out. I couldn’t even finish one third of my hair before switching to my other hair straightener. The switch and bait tactical is unreal! Of course on the receipt it’s non refundable- this company needs to be sued!”
“I bought a Straight Ahead flat iron. The woman that sold it to me said you can return it at anytime and it has a lifetime warranty. I brought it home, tried it and it pulled a bunch of my hair out. I tried to return it. I called, emailed, messaged kn the website and they refused to return it. It's junk, it's more harmful than anything. I would not recommend anyone even try this brand hair products. It's a huge waste of money!”
“A girl named Mia at the kiosk in the mall pressured me into buying a hair straightener. She touched me without permission and started straightening my hair. Every time I tried to leave, she kept lowering the price and promising me more benefits to get me to buy it. As soon as I bought it, I felt regret. She never mentioned the no refund policy. Less than five minutes later, I tried to return it, but she said they don’t accept returns at all. Despite it being within five minutes of the purchase, she refused to give me my money back. This is a scam.”
“They sold me a used product and also started putting hair extensions in my hair then tells me 350 for the hair there should be a class action for this very soon spread the word to get heard on Twitter or anywhere”
“I was told I was getting the quantum infrared steam straightener a 500 straightener when I got home I read reviews and how people got bait and switch scam I ran to get mine out of the box and it is a plan straightener. Just like everyone said SCAMMED I’m so disappointed in this company and just like everyone else receipt says no refund no exchange no warranty!! The lady said full refund if not satisfied exchange if anything ever goes wrong and look how good your curls come out from the steam !!!! What steam when got a plan straightener for rip off price🤬 my husband said go have them do your hair with the one you just bought what good would that have done when receipt says NO REFUND no one should ever buy your products”
