“We are a small primary school, last year we wanted to cancel the subscription, when the invoice came in, I phoned up and was told I was too late to cancel as cancelations had to be made in writing 30 days before renewal.
That is the terms; so we paid for another year but made sure I told them I wanted it noted to cancel next year. This year an invoice arrived again so I got in touch but they had no record of my request. Same story, I messaged saying we were not paying the invoice and in fairness, they did come good in the end and 'in this instance' they would cancel our subscription.
I feel it really should not be this difficult to end a subscription, we should get notice when our contracts are to be renewed.”
We’re so sorry to hear you had issues cancelling your subscriptions and we’re happy that it has now been resolved. We do try to be clear on our payment terms and we do send our subscribing schools reminder emails from 90 days in advance of renewals to allow time for any amends. We really appreciate your feedback and will share this with the wider team. If you have any further questions please do email schools@firstnews.co.uk who will be happy to help.
Dear Artur,
Thank you so much for your lovely feedback. We are so grateful for your views!
Do you have friends whose children might like First News? If your friends sign up, we'll add 4 weeks free to your subscription! Just click here to get your shareable link: https://subscribe.firstnews.co.uk/refer-a-friend/
Many thanks, First News Team
“Our kids (aged 6 and 9) love First News - much more than I was expecting tbh. Most things I think will be fun and educational get cast aside in favour of roblox etc but to my amazement both children love it when their papers arrive and will put down what they’re doing to open them and have a look.
I’ve found them doing the crossword together in bed, even once had to take it away from my youngest who was going to be late for school due to reading a news story about teeth. Not normal for my screen obsessed kids! Also been so impressed by the neutral and informative coverage of the current conflict, making tricky conversions easier. Wholeheartedly recommend.”
Dear Jody,
Thank you so much for your lovely feedback. It’s great to hear that your children are enjoying First News and always excited to receive their latest copies in the post!
Do you have friends whose children might like First News? If your friends sign up, we'll add 4 weeks free to your subscription! Just click here to get your shareable link: https://subscribe.firstnews.co.uk/refer-a-friend/
Best wishes, First News Team
“This newspaper is full of a wide range of well-written articles to engage younger readers. It is always relevant. We use it in our school and the children enjoy reading it. The additional resources for schools are really good too.”
Dear Louisa,
Thank you so much for your lovely feedback. It’s great to hear that the children at your School are enjoying First News! We are so glad to hear you are all enjoying the school resources that have been carefully put together.
Do you have friends whose children might like First News? If your friends sign up, we'll add 4 weeks free to your subscription! Just click here to get your shareable link: https://subscribe.firstnews.co.uk/refer-a-friend/
Many thanks, First News Team
“Took out the trial and have continued, I’m a parent that still enjoys the paper on a sunday, and we try and carve out an hour to read together.. lots of chat about what’s happening in the news.. my 11 year old reads it with her 8 year old sister - hey often do the crossword together. My 11 year old has just started secondary school and has joined the debate club, I’m encouraging her to read the newspaper as it’s often timely information that helps her form her own point of view.. she’s also loving wordie and competing with her friends who have it too!”
Thank you so much for your lovely feedback. It’s great to hear that your daughters are enjoying First News! It's always encouraging for us at First News to hear first hand how our paper is benefiting our readers and how they are positively engaging with age-appropriate news.
Do you have friends whose children might like First News? If your friends sign up, we'll add 4 weeks free to your subscription! Just click here to get your shareable link: https://subscribe.firstnews.co.uk/refer-a-friend/
Best wishes, First News Team
“Excellent news paper with information everyone loves to look at and read. The articles are wide ranging and varied. The gaming page and puzzles are particularly enjoyed, we've also found it very helpful to wise up for quizzes!”
Dear Mark and Jo,
Thank you so much for your lovely feedback. It’s great to hear that you and your family are enjoying First News! We are so glad to hear that your family are making the most out of our paper. With everything we do here at First News, our aim is to open up children’s eyes to the world. We aim to ensure they understand the issues facing them and the news shaping the world they live in. We want all children to be informed, to have a voice and be heard.
Do you have friends whose children might like First News? If your friends sign up, we'll add 4 weeks free to your subscription! Just click here to get your shareable link: https://subscribe.firstnews.co.uk/refer-a-friend/
Best wishes, First News Team
Dear Spiderweb Learning,
Thank you so much for your positive feedback. It’s great to hear that you think we are an excellent paper for children. We don’t like to brag but… Over the years we have won numerous awards and accolades, including Best National Newspaper at the Plain English Campaign Media Awards (2011), Best National Weekly Newspaper of the Year (2012) and Niche Market Newspaper of the Year (2012 and 2017).
Do you have friends whose children might like First News? If your friends sign up, we'll add 4 weeks free to your subscription! Just click here to get your shareable link: https://subscribe.firstnews.co.uk/refer-a-friend/
Many thanks, First News Team
“My son (9 years old) and increasingly my daughter (6 years old) absolutely love this publication. My son really does read it from cover to cover and is consistently spouting facts from the various articles that he reads. He has been lucky enough to contribute a book review and was very proud to see his picture in the paper and to have an article printed that he had written. We haven't tried the online version yet but I'm excited to see how that might also engage the kids. I also think that it does a great job at tackling some of the difficult issues that kids (and all of us) are confronted with.”
Dear Amy,
Thank you so much for your lovely feedback. It’s so great to hear that your children are enjoying First News and getting so much out of it! We loved your son's contribution to a recent book review in our newspaper and we are thankful for the time and hard work put into his review.
We hope you and the kids will get a chance to try First News Digital soon, where you can:
• Read & Interact with each weekly issue and search for past issues
• Read and listen to daily news stories
• Watch 100’s of videos including Sky Kids FYI
• Play puzzles & games
• Vote in our polls
The content on the app reflects the great, impartial, age-appropriate content in the paper (& more!) and we are confident it’s positive screen time, especially over the summer holidays when you are out and about. So, kids can still read First News wherever they are.
Do you have friends whose children might like First News? If your friends sign up, we'll add 4 weeks free to your subscription! Just click here to get your shareable link: https://subscribe.firstnews.co.uk/refer-a-friend/
Best wishes, First News Team
“the customer service is excelent and love how the magazine comes in a paper format envelope and not the see through plastic aswhen you open it you are surprised at what your going to read about lovley magazine”
Thank you so much for your lovely feedback and recognition of our hardworking and helpful Customer services team. Our team are always happy to assist with any queries about First News, products or assistance with your subscription.
At First News, we are committed to being a responsible and sustainable news organization. We recognize the impact that business operations have on the environment, and we strive to minimize that impact by implementing sustainable practices throughout our entire organization. This includes printing First News on 100% recycled paper and acquiring
our paper from mills that are ISO 9001 accredited.
First News also takes part in the carbon capture programme supported by the Woodland Trust. The programme
captures the CO2 emissions from our paper purchases by planting native woodland in the UK with the aim of providing habitats for wildlife, and green spaces for all to enjoy.
We are also dedicated to producing high-quality and trustworthy news reporting that raises awareness about climate change and all important environmental issues and promotes sustainable living. By doing so, we hope to contribute to a more sustainable future for all.
Do you have friends whose children might like First News? If your friends sign up, we'll add 4 weeks free to your subscription! Just click here to get your shareable link: https://subscribe.firstnews.co.uk/refer-a-friend/
Best wishes, First News Team
“My daughter is 11 and has really enjoyed reading this each week for 2 years now. She opens and reads it as soon as it arrives through the door and loves having her own newspaper. It manages difficult news well, not avoiding the awful humanitarian crises, but very sensitively and age- appropriately.”
Dear Helen,
Thank you so much for your lovely feedback. It’s great to hear that your daughter has been enjoying First News for 2 years!
At First News, we aim to get kids talking about the news in an easy to understand and non-threatening way. We cover issues which are relevant to children and which specifically affect them.
Do you have friends whose children might like First News? If your friends sign up, we'll add 4 weeks free to your subscription! Just click here to get your shareable link: https://subscribe.firstnews.co.uk/refer-a-friend/
Many thanks, First News Team
“Having taken out this subscription for my cousin's 10 year old daughter, I've been delighted by her enjoyment of First News.
It provides age appropriate News coverage that feeds her enquiring mind and provides talking points for her family.
Her parents receive the emailed/online updates & advice on how to deal with difficult & distressing stories.
This is actually my second subscription. I originally bought the newspaper for my daughter when it was launched 17 years ago when she was 10.
First News is a superb educational resource. It provides excellent customer service/support and is great value for money.”
Thank you so much for your lovely feedback and support over the years. It’s great to hear that your cousin's daughter is enjoying First News!
First News aims to get kids talking about the news in an easy to understand and non-threatening way. We cover issues which are relevant to children and which specifically affect them.
Thank you for the recognition of our Customer services team, they will be thrilled with your feedback.
Do you have friends whose children might like First News? If your friends sign up, we'll add 4 weeks free to your subscription! Just click here to get your shareable link: https://subscribe.firstnews.co.uk/refer-a-friend/
Many thanks, First News Team
“I purchased this for my ten year old granddaughter. She loves reading the articles and discussing them with her parents. I have just renewed the subscription.”
Thank you so much for your feedback. We're so glad to hear your granddaughter is loving her First News subscription. We hope she will continue to engage in discussions and ask though-provoking questions.
Thank you for your continued support!
First News Team
“A brilliant newspaper which tells the news in a concise manner with added background history were needed depending on the content. Covers all areas such as science, nature and the environment. Plenty of good news stories too and engaging puzzles and book, film and TV reviews. Best newspaper available!”
Dear Tanya,
Thank you so much for your lovely feedback. We are thrilled to be called best newspaper!
It’s great to hear that your family are getting so much out of First News.
First News aims to get kids talking about the news in an easy to understand and non-threatening way. We cover issues which are relevant to children and which specifically affect them.
Do you have friends whose children might like First News? If your friends sign up, we'll add 4 weeks free to your subscription! Just click here to get your shareable link: https://subscribe.firstnews.co.uk/refer-a-friend/
Many thanks, First News Team
“Absolutely biased on the brutal Hamas terrorist attack on Israel. No recognition that Hamas is a terrorist organisation not that Israel has the right to defend itself.”
Thank you for contacting us with your feedback on our recent newspaper coverage which sought to cover the latest developments in the war between Israel and Hamas in an appropriate way for our readers. Since 2006, First News has been committed to providing impartial news for children, free from political, cultural or religious affiliations. We also prioritise the welfare of our readers, taking care not to include details and images that are too distressing, while still giving an accurate account of news events.
As a newspaper, First News always seeks to report on the most recent developments around ongoing news stories such as the conflict in the Middle East. So, while the current focus is very much on the unfolding humanitarian crisis in Gaza, previous editions reported the events leading up to this, including the 7 October invasion of Israel and the attack on its civilians by Hamas, classed as a terrorist organisation by the UK and US governments. With this in mind, we are including all our past and continuing coverage of the war at https://www.firstnews.co.uk/israelgaza, including our written news stories, background special report and TV coverage from our Sky News partner children’s show, FYI. We feel this overview and context is important.
We genuinely welcome your comments which help to inform our future coverage. Please be assured that we always do our best to ensure the newspaper remains balanced and accurate. And, while it is not our intention ever to underplay the scale of violence in the region in our coverage, we are also mindful that with a readership of children, we must be very careful not to cause too much distress.
Dear Lucy,
Thank you so much for your lovely feedback. We hope your child continues to enjoy First News!
Do you have friends whose children might like First News? If your friends sign up, we'll add 4 weeks free to your subscription! Just click here to get your shareable link: https://subscribe.firstnews.co.uk/refer-a-friend/
Many thanks, First News Team
“A regular subscriber to First news; but was not impressed with the recent reporting on Israel-Hamas conflict. The historic position made it sound very one sided and complete failure to recognise that the nations around Israel attacked Israel in 1948, 67, 73. No mention of them being a bastion of human rights and freedom of religion in amongst a sea of nations that have little regard for these.”
Thank you for your feedback, which we have shared with our Editorial team.
The news from Israel and Gaza is shocking and upsetting. The Israel-Gaza conflict is something that many people feel very strongly about, and it’s one of the most complex and sensitive issues we report on in our newspaper. It’s a huge challenge to condense a very complex situation in a limited character count for children.
We have no political or religious stance and, like everything else we do, we cover this conflict from an impartial position, with the aim to give children the latest facts and historical information that allows them to make up their own minds. We’ve had praise from teachers and parents for the way we are handling the subject, but we’re sorry if you feel we have let you or your child down.
We take your comments on board and, to that end, we have built a platform which includes all our coverage chronologically – both written and video – since the deadly attack by Hamas on Israel on 7 October. As well as a two page explainer of the history of the Israel-Palestine conflict. We do recognise that, as we update on the latest developments, such as the humanitarian crisis for people living in Gaza, that coverage should be seen in the context of prior events which we reported in earlier editions of First News. Our intention is that this platform provides a comprehensive and balanced picture of the complex and historical background to the issues in the region, alongside developments as they are unfolding right now. You can view all of our coverage here https://www.firstnews.co.uk/israelgaza
Thanks once again for your feedback.
“I subscribed for my 10 year old daughter. She absolutely loves the newspaper and gets excited opening the latest edition. It gives her interesting news, well formatted and presented for her age range and helps educate her about what's happening at home in the UK and elsewhere in the world. I would recommend FirstNews to other parents, it really helps increase your children's perspectives and encourage them to engage in important topics, provoking lots of interesting discussions.”
Dear James,
Thank you so much for your lovely feedback. It’s great to hear that your daughter looks forward to receiving her copy each week! We love to hear about ways First News positively impacts our young readers. We create fresh and innovative news content that speaks directly to young people in a voice they can recognise and trust. With everything we do here at First News, our aim is to open up children’s eyes to the world. We aim to ensure they understand the issues facing them and the news shaping the world they live in. We want all children to be informed, to have a voice and be heard.
Do you have friends whose children might like First News? If your friends sign up, we'll add 4 weeks free to your subscription! Just click here to get your shareable link: https://subscribe.firstnews.co.uk/refer-a-friend/
Many thanks, First News Team
“I think you’ve handled the hamas terrorist atrocities very badly. You have a unique opportunity to rid the next generation of the antisemitism of their parents and you’ve not taken it. The week junior handled it very well whilst maintaining their integrity. You should learn from your rivals. After many years of subscription we’re cancelling because you’ve added to the hell and fear my family are facing in the uk because terrorists attacked my Israelis brothers and you fail to see the inhumanity in it all.”
Thank you for your feedback which we have shared with our Editorial team.
The news from Israel and Gaza is shocking and upsetting. The Israel-Palestine conflict is something that many people feel very strongly about, and it’s one of the most complex and sensitive issues we report on in our newspaper. It’s a huge challenge to condense a very complex situation in a limited character count for children.
We have no political or religious stance and, like everything else we do, we cover this conflict from an impartial position, with the aim to give children the latest facts and historical information that allows them to make up their own minds. We’ve had praise from teachers and parents for the way we are handling the subject, but we’re sorry if you feel we have let you or your child down and we’re sad you no longer wish to subscribe.
We take the comments on board and, to that end, we are building a platform which includes all our coverage chronologically – both written and video – since the deadly attack by Hamas on Israel on 7 October. This is because we do recognise that, as we update on the latest developments, such as the humanitarian crisis for people living in Gaza, that coverage should be seen in the context of prior events which we reported in earlier editions of First News. Our intention is that this platform provides a comprehensive and balanced picture of the complex and historical background to the issues in the region, alongside developments as they are unfolding right now.
“Child friendly, updated news round the world in a simple and easy for children to understand. Challenging, informative and eye catching pictures and activities”
Thank you so much for your lovely feedback. It is so encouraging to hear how First News is positively impacting our young readers. We create fresh and innovative news content that speaks directly to young people in a voice they can recognise and trust.
Whether it’s in print in our weekly newspaper, in our daily video news bulletin (with Sky), or in our brand new on-line films, we tackle topical and sometimes tricky issues answering questions in an honest but understandable way for our young audience.
Do you have friends whose children might like First News? If your friends sign up, we'll add 4 weeks free to your subscription! Just click here to get your shareable link: https://subscribe.firstnews.co.uk/refer-a-friend/
Best wishes, First News Team
“My two sone (ages 11 and 7) freally enjoy reading First News. It's pitched at just the right level for them and keeps them aware of what's going on in the world without frightening them, like sometimes the news on the radio might do. A good balance of news stories and fun stuff too.”
Dear Fiona,
Thank you for your lovely feedback. We are glad to hear your boys are enjoying their First News subscription! At First News, we aim to get kids talking about the news in an easy to understand and non-threatening way and it's so encouraging for us to hear that our reader's think so too.
Best wishes, First News Team
