Summer Garden Bldgs Reviews

Name: Summer Garden Bldgs
Rating: 1.73

1.7 Rating 71 Reviews

18 %

of reviewers recommend Summer Garden Bldgs

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Metrics

1.7

Based on 71 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 43%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Summer Garden Bldgs 1 star review on 14th November 2022

Tracy Besant

Summer Garden Bldgs 5 star review on 13th July 2022

Jen G

"WHAT EVER YOU DO DON\u2019T USE THIS COMPANY!!!!\r\n\r\nThis is an update as the 1st bad review I put on was mild compared to the recent experience with them.\r\nThey sent through damaged and faulty bin storage. Broken bits and rotten wood which you can see in the pics I have attached.\r\nTheir solution to the broken and faulty part was not to send the panel replacement but to send me the slats. This would mean me almost taking a whole side of it apart to fix it.\r\nI asked for replacement panels, but I had to chase. I\u2019m over 3 weeks in and they still haven\u2019t dealt with it. \r\nThey take your money quickly but when you have a problem they take ages to get back if at all! I chased them loads calling and emailing and today was told that as I had emailed many times it wasn\u2019t helpful and slowed them down!!! I have an answer to that\u2026 deal with the problem. Hilariously he then agreed he would have done the same if it were him?! \r\nSo apparently the first feedback I gave here was seen by the boss and the guy that occasionally got back to me said that because I wrote this it had put them off dealing with the issue!\r\nThe words used were \u201cif we have a review that\u2019s useless, we tend to be pretty useless.\u201d They said they would look at it again if I\u2019d agree to take my honest review off here. That shows exactly who you are dealing with. I have proof of these conversations.\r\nThe guy then got back to me today and they decided again that they would send just the slats. So that\u2019s me repairing their faults. When I said I wasn\u2019t willing to spend my time repairing their faults departing words were and I quote\u2026. \u201cI said I\u2019d ring, sorry it wasn\u2019t with better or appropriate news but HEY HO\u201d. \r\nI agree with his use of the word \u201cappropriate\u201d!\r\nWhen I said I\u2019d complain to trading standards he said it wasn\u2019t relevant. I went on to say \u2018perhaps the consumer act\u2019 he said it was probably extinct?\r\n I told him I would update this or suggested perhaps his boss (who I was told was John) would like to speak to me? Apparently he\u2019s the one who decides the policy but gets others to act it.\r\nI\u2019ve spent a fair amount of my hard-earned money with these people and they have been one of the worst companies I have ever come across. \r\nPLEASE, WHAT EVER YOU DO SPEND YOUR MONEY WITH ANOTHER COMPANY. THERE ARE LOADS OUT THERE. THEY CANNOT BE WORSE THAN THIS ONE! READ THE OTHER ROTTEN REVIEWS THEY\u2019VE HAD. I WISH I HAD TOO. \r\nI may seek legal advice as I feel so strongly about the rotten products and service I have received! What company supplies faulty and damaged goods and expects you to spend your time fixing it for them???"

Summer Garden Bldgs 1 star review on 14th April 2022

Adrian

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, Bought a 8x6 greenhouse from this company missing parts, only got them after I told them I was going to do a charge back , instructions are terrible it’s like reading Chinese, no help line they don’t answer, avoid at all cost”

Helpful Report

Posted 3 years ago

“Shed delivery severely delayed (5 months after ordering), including one delivery date when the just didn't show up, then the shed they eventually did deliver was not the correct model (they sent one with the door on the wrong end of the building) and it was poor quality with a lot of wood splintering and some of the nails not securing the pieced properly. I was left significantly out of pocket for paying workmen to be around to prepare the base and build the shed (twice due to no show first time round) and their customer service staff took weeks to respond to my email then refused to do anything about it or give a partial refund. Do not use! Will be complaining to Trading Standards.”

Helpful Report

Posted 3 years ago

“I wish I had read the reviews before using them Poorly designed product and the slowest customer service I’ve ever experienced Stay well clear”

Helpful Report

Posted 3 years ago

“After buying my greenhouse, the affiliated installers no longer work for summer garden buildings. When I asked for a refund, no chance! The additional storage I also bought is cheaper in B&Q. Stay well clear if I were you.”

Helpful Report

Posted 3 years ago

“This would be 0 stars if there was the option. The gazebo I purchased is substandard and not fit for purpose. Photos were sent in June, heard nothing for 8 weeks. Emails ignored when the phone lines were off, sent more photos of the damage 5weeks ago, called every week to be told Paul will call me back as he is never at his desk and I am still waiting. AVOID THIS COMPANY there is absolutely no customer service.”

Helpful Report

Posted 3 years ago

“Took 20 weeks to be delivered, they don't reply to emails, their suppliers delivered the wrong Gazebo (same footprint) and it included the wrong roof parts/no ridge felts. My installers have made the Gazebo look great but it took an extra day at my expense.”

Helpful Report

Posted 3 years ago

“After Sales Service and communication is appalling to none existent. If you want/expect after sales service don't get your hopes up, you may not get it. Bought a cabin early Feb 2020, took 5 months to arrived (July) - 'due to virus situation'. When delivered it had obviously been stored out in the sun for a long while, wrapping was discoloured, split in places and had deteriorated, with some water damage visible though not detrimental. Damage was found with the extras ordered. SGB informed of damage and ask for photos - duly sent same day - no communication of what was being done to remedy the damage, trying call them was a joke - went to message and then cut off or just rang and rang and rang. Once erected found the quality of the hardware is poor in particularly the door handles and locks - non standard sizes, pressed steel locks with poor alignment and cheap cast alloy handles poorly fitted and break easily, also double glazed units are plain glass not toughened. In the end had to get local company to fix the damage - more expense. Letter sent requesting refund of repair costs - took 4 weeks before getting a short email asking when they could ring to discuss, gave them date. No call on the appointed day or since. Followed up by intent to take to Small Claims Court - no response - now more form filling and expense. NOTE: SGB terms and conditions include a link to an EU Dispute Resolution Service - it is advisory only, ie useless, has no authority or legal binding.”

Helpful Report

Posted 3 years ago

“For new victims, please DO NOT deal with this business before you read the existing reviews. For the existing victims who have problems with this business do not waste your time, just take legal action or contact (Reporting to Trading Standards...citizensadvice). My problem is illustrated in these pictures ( two months and not solved yet) Order ID: 108718_1595032377. This sham company has ignored my emails over and over again and I have been left with a piece of rubbish that cannot be assembled. I am £700 out of pocket. £700 for a shed that cant be built and has panels that resemble a cardboard box! Absolute joke of a company who are quick to take your money but totally ignore customers when there is a problem. Absolutely disgusting behaviour. You should be ashamed of yourselves!!”

Helpful Report

Posted 3 years ago

“Absolutely disgusting customer service Wish I read reviews before ordering Still awaiting delivery Asked where it was Was advised don't know atop calling n emailing Called me a liar when said I had day off for scheduled delivery Absolutely rude Now they don't know where my delivery is let alone refund”

Helpful Report

Posted 3 years ago

“Apalling customer service, only posting 1 star because I am unable to post a 0 rating. We had a damaged gazebo delivered over a fortnight ago and have not had a response to emails (no delivery or read receipts) or enquiries sent direct through their website. The first three parts we removed from the packaging were either bent, scratched or had puncture holes in them. Found a phone number online (01603 721590) but this is just an answerphone message saying they are not taking calls. Fortunately I paid for the item on my credit card so have the benefit of claiming via their disputes and chargeback facility. I WOULD AVOID THIS COMPANY AND BUY ELSEWHERE. No doubt that this review will prompt what is becoming their standard response to complaints - If you can't provide customer service, then stop accepting orders and sending out products that are sub-standard, and don't use Covid as an excuse for your poor service. Update: The company appear to be able to respond very promptly to emails asking about purchasing products (sent from another family email address) via their website, but not those requesting returns!!! Pure ignorance. AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“Dreadful product, £500 wasted, no customer service and the phone number has been taken off their website. Do not use this company unless you want a shoddy product and to lose your money.”

Helpful Report

Posted 3 years ago

“Do not buy from this shambles of a company, I ordered a growhouse back in June and this sorry saga is still dragging on. The product arrived and straight away I could see that it was of low quality and damaged, I tried to put it together and it was impossible due to the split and damaged wood, all the shelves were unevenly cut. I tried to phone them, no answer as they are too busy processing orders and ripping people off, but blaming covid. See the generic replies on google! I tried to contact them through their website, it wouldn't work. Eventually I found an email address, where I got a reply with no end of 'terms & condition's'. I had to photograph the substandard faulty item all neatly and perfectly packed in the same way I received it. Eventually it was picked up. Today I received an email a month after this was returned to say they are offering a partial refund deducting my hard earned money as they claim I'm the one who did the damage, yet I have all the photo's to show the damaged goods on arrival. They have also said if I don't like this outcome I'm to seek advice. The customer service from this awful robbing company is horrendous and I wouldn't recommend them to anybody. I will be taking this further reporting them to trading standards etc, please don't waste your money with these crooks.”

Helpful Report

Posted 3 years ago

“Terrible service. Triple bin store ordered. Parts were damaged and wood split. The agreed to replace the damaged parts. That was 8 weeks ago and nothing heard of since. They switch their phone lines off and don't reply to emails. Charge back has been logged now with credit card company as this product is not fit for purpose. All the negative reviews you read are true. Avoid!!!”

Helpful Report

Posted 3 years ago

“Wouldn’t even give one star!!! Disgusting customer service!!! Waited 11 weeks for a gazebo even though they said 5-7 weeks. Finally arrived 2 days ago and it’s the wrong one! No one phoned to tell us about the delay so subsequently no apology either. And no one to speak to now regarding the wrong one being sent! I am so annoyed and upset, myself and my husband worked hard and fast to get the garden ready for it as well. I’m soooo angry!!!”

Helpful Report

Posted 3 years ago

“Took delivery of a damaged shed which I put in van and took straight to their unit within hours . Ignored for over 4 weeks For refund , took 3 visits to their unit and a visit to their house , arrogant bad attitude people , it’s a good job they have refunded me for both our sakes , even though it’s short they have withheld some of the money , see photos and reply apparently this is in re sellable condition, poor poor person that receives this”

Summer Garden Bldgs 1 star review on 7th August 2020

Helpful Report

Posted 3 years ago

“absolutely shocked by the customer service!! they dont answer calls and continue to use Covid as an excuse. Its becoming quite distressing and we as customers expect a basic service. A simple email informing us you will be collecting your damaged item will do but yet im stressing thinking when you will collect the damaged shed you have sent which is just sitting here taking space, collecting dust. i want my money back!”

Helpful Report

Posted 3 years ago

“Zero customer service! I should have paid attention to all the negative reviews. The copied and pasted response to them from the owners does not respond to the awful service received. Firstly the website is awful and the ordering system is terrible and not user friendly. Once you have ordered you have to email them to confirm you actually want to your order before they will arrange delivery. I had no issue with the delivery of my items. I ordered two growhouses. One of them was awful quality. The wood had been filled so much that one door is just filler. When I was aware of this I emailed them to inform them. I have not received any response to my emails. I did have a missed call from their number but they left no voicemail and they aren’t accepting calls back. Note to the owners you cannot just keep using coronavirus as an excuse for your terrible quality of products and poor service. Please head my advice as others and avoid this company at all costs.”

Helpful Report

Posted 3 years ago

“I’ve given them the time that trading standards have said and still nothing . So it now looks like court action and quite frankly I hope it closes the business down as I’m not the only one that’s had bad service from them . They can’t keep blaming covid as they are doing they are NOT to be trusted . Swing broke after 6 week .”

Summer Garden Bldgs 1 star review on 2nd August 2020

Helpful Report

Posted 3 years ago

“Shocking service. Furniture too big for gazebo, promise to refund advised 2 weeks ago, not received. Now asking for photos/measurements after all this time (17th June) Abysmal customer service that they blame on Covid-19 but look back at previous review dates - many prior to the current pandemic! If they can't cope with valid queries/complaints because of sheer volume stop taking orders or employ more staff.”

Helpful Report

Posted 3 years ago

“No smoke without fire, if you get your product intact and on time you are a lucky person. The company is very quick to blame the manufacturer or delivery company, ordered a greenhouse after paying in full was emailed with a new delivery date between 5 - 7 weeks. After 7 weeks received a email with a new delivery date of upto another 10 weeks, they blamed the manufacturer, I contacted the manufacturer the told me they had informed summer garden buildings 10 days prior to my order being placed not to advertise their product, on hearing this contacted my bank and had my money returned within 30 minutes. Buyer Beware no smoke without fire.”

Helpful Report

Posted 3 years ago

Summer Garden Bldgs is rated 1.7 based on 71 reviews