“They have replaced a lawnmower wheel under warranty but are playing games with the other. I have provided the warranty info. and asked them to send the plastic wheel multiple times. We don't have time for this kind of thing.”
“Tried to order replacement chain sprocket, for Sunjoe pole saw.
Contacted Customer Service for parts number/list or exploded view diagram.
Sunjoe does not supply any repair parts for there polesaws or any other tool.
Because they are manufacturered in China - per Customer Service rep.
How can you sell a product offer a warranty - lousy 90-days, and supply NO PARTS.
Yet they do not POST A DISCLAIMER.”
“Purchased the lawn care kit. Worked well for one season. Tried to use it this year, nothing works. Called customer service. No help at all. Sunjoe belongs in the landfill and should stay there. Name brand product for me from now on.”
“They don't stock parts for what they sell. Give excuses, ignore phone calls, and have zero after the sale concern for the customers that are unfortunate enough to buy their products.
Wish I could give them a zero!”
