Supanet Reviews

Name: Supanet
Address: Time Technology Park, Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 624 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Questions

Metrics

4.4

Based on 624 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park,
Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed re-assurance about something that was a worrying me and Derek, one of your on-line chat employees gave me the answers to the problems. As I stated we are happy with the Supanet service. It is nice to know that I can contact someone in respect of anything that may cause concern to myself and my wife. Thank you again!”

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Posted 7 years ago

“Courteous and to the point”

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Posted 7 years ago

“Mr Lee was very nice and helpful. Need more like him”

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Posted 7 years ago

“I found Lee on live chat extremely helpful. I started by phoning timetalk and was told there could be a 15min wait so I did live chat. My query was answered by Lee within 10mins. Thanks Lee”

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Posted 7 years ago

“informed advice”

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Posted 7 years ago

“Identified and sorted out the problem quickly and without any hassle.”

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Posted 7 years ago

“April was able to sort out my line connection for me using Live chat. Not something I am used to but it as better than trying to phone with a wait list of 15 minutes to speak to someone. Live Chat only works of course if you still have a line connection !!!”

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Posted 7 years ago

“very efficient”

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Posted 7 years ago

“Tures on tv box ok played well until I had to put a film on for grand kids then original tv box started buffering...the grand kids kept crying cause there film was doing the same!!!supanet been in less than 12 hours..be out asap!!!!”

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Posted 7 years ago

“By replying to live chat questions promptly”

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Posted 7 years ago

“Very helpful service from Guy in your technical department.”

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Posted 7 years ago

“I had a question about changing payment for a new package which Abby answered very quickly and efficiently.”

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Posted 7 years ago

“Very helpful very efficient”

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Posted 7 years ago

“finally some customer service for a loyal customer of over 10yrs ive never wanted flowers or chocolates through the post but just an honest money saving deal. finally done me a deal which will save me in the region of £30 a month saves me switching email addresses etc they should give the chat customer service ladies and gents a bit more power instead of them running to someone higher to get the go ahead , its degrading for them and those that give the deals the feeling of power , its like going to dad cos mums said no the chat room advisor that helped me today was great she was friendly and attentive and even though it took us a while to sort things she never showed she was bored , i often seem to get through to her and shes always the same Abby is her name and she needs some recognition for her work , if it hadnt been for her today supanet would of lost my custom”

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Posted 7 years ago

“Live chat support worked very well.”

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Posted 7 years ago

“Jake in your Call Team helped me regarding your Broadband charges.”

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Posted 7 years ago

“Had been a loyal customer since time computers many years ago. Just had a standard connection rate . The download speed got worse over time and varied between 300k to very rare 1mb per sec. Decided to leave the company. Received a letter stating I owed them outstanding money. I queried this and then I received another letter from a money collecting company on there behalf....absolutely appalling way to treat there customers. went with Freeola. What a fantastic broadband provider and £1 cheaper £15.99 per month with download speeds up to 1.7mb per sec....... Supanet shame on you!!!!”

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Posted 7 years ago

“It all went very nicely. My query was sorted out within a couple of minutes”

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Posted 7 years ago

“Everything went very well Thank You very much. Bob Fish”

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Posted 7 years ago

“Alexa was very patient with my not feeling comfortable with giving her a new password.”

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Posted 7 years ago

Supanet is rated 4.4 based on 624 reviews