Supanet Reviews

Name: Supanet
Address: Time Technology Park, Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 624 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Questions

Metrics

4.4

Based on 624 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park,
Time Technology Park
Burnley
BB127TW

Write Your review

Tell us how Supanet made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and friendly response to request.”

Helpful Report

Posted 8 years ago

Hello Thank you for your kind comments and review, I'll be sure they are passed on to the agent that helped you today. Supanet Customer Services

Posted 8 years ago

“This is a review specifically for Marco in technical support, who was fantastic. I rang for help on 3 other occasions and couldn't be helped, Marco fixed my problem within 10 minutes so really pleased with his level of support.”

Helpful Report

Posted 8 years ago

Hello Thank you for your lovely comments, I'll make sure Marco is made aware his help was appreciated today. Please don't hesitate to contact us again if we can be of any further help. Supanet Customer Services

Posted 8 years ago

“prompt and helpful replies”

Helpful Report

Posted 8 years ago

Hello Thank you for taking the time to leave a Supanet review. I'll make sure your kind comments are passed on to the agent that helped you today. Supanet Customer Services

Posted 8 years ago

“Marco (Live Chat) was very helpful and resolved the matter excellently”

Helpful Report

Posted 8 years ago

Hello Thank you for your feedback on Marco's help today. I'll make sure that he's made aware you've left this review. Supanet Customer Services

Posted 8 years ago

“Marco was great at helping me”

Helpful Report

Posted 8 years ago

“Agent was very helpful and sorted out my problem very quickly”

Helpful Report

Posted 8 years ago

“I recently wrote a poor review as a new customer who was getting very low download speeds at peak times.I regret doing so now as I had an immediate call from one of the Managers Bilal is his name.The following day the problem was immediately solved and has worked perfectly since.Bilal was very professional and his follow up call was received as promised.Therefore I would completely take back my previous comments and would highly recommend Supanet.I am now receiving the speeds I was expecting consistently and at probably the very best price in the marketplace.Well done for turning round a disappointed customer into one that will be loyal and will certainly recommend you to my friends and family.People always make the difference!!”

Helpful Report

Posted 8 years ago

Hello Thank you for taking the time to write an updated review, it is very much appreciated. Rest assured we work hard to ensure any issues, should they arise, are dealt with as quickly as possible and to the best of our abilities. Please don't hesitate to contact us again if we can be of any further help. Thanks once again. Supanet Customer Services

Posted 8 years ago

“Max sorted my problem thank you.”

Helpful Report

Posted 8 years ago

Hello Denise Thank you for leaving us a review and your comments on how helpful Max was today. Please do not hesitate to contact us again if we can be of any further assistance. Many thanks Supanet Customer Service

Posted 8 years ago

“Max sorted my query straight away.”

Helpful Report

Posted 8 years ago

Hello Jo Thank you for your feedback, I'll be sure to let Max know you've left a review and pass on your comments. Please don't hesitate to contact us again if we can be of any further assistance. Many thanks Supanet Customer Service

Posted 8 years ago

“Very good service”

Helpful Report

Posted 8 years ago

Hello Ann Thank you for your feedback, it is much appreciated! Many thanks Supanet Customer Services

Posted 8 years ago

“I found the service to be expeditious and friendly. I particularly liked the fact that I wasn't pushed into buying a package I didn't need, which is rare. Top marks from me, I would recommend, many thanks.”

Helpful Report

Posted 8 years ago

Hello Christopher Thank you for taking the time to leave us a review, we're happy you've found the service to your satisfaction. Please don't hesitate to contact us via live chat if we can be of any further assistance. Many thanks Supanet Customer Services

Posted 8 years ago

“My concern was acknowledged and dealt with very quickly and satisfactorily”

Helpful Report

Posted 8 years ago

“By immediate response - now so much better by "live Chat" than waiting endlessly on landline phones!”

Helpful Report

Posted 8 years ago

“by replying”

Helpful Report

Posted 8 years ago

“they keep in touch extremely helpful very pleased .”

Helpful Report

Posted 8 years ago

“My original call was handled promptly and very efficiently. ThEnjoy operator listened carefully to me requirements of their service and produced the package I needed. The entire process was swift leaving me with the oh so rare"feel good factor" following the call. A couple of days later I received a follow up courtesy call to ensure I was satisfied with and understood the package I had opted for. An old fashiond and very welcome approach to customer service. If This is an example of the service to come then I have definitely made the right choice to change provider. Well done!!!”

Helpful Report

Posted 8 years ago

“I originally thought I was phoning another provider but after speaking to Aaron he convinced me supanet was the way forward. He was extremely helpful and fluent throughout the the process and also the guy with the follow up call was very helpful and very informative. Super service which I would highly recommend.”

Helpful Report

Posted 8 years ago

“My query hasn't been resolved yet but the person I spoke to was very helpful and professional and, although she couldn't help me with my query, told me what she would do to assist me in trying to resolve my problem.”

Helpful Report

Posted 8 years ago

“The operator was very good, explained what info he needed and was very patient.”

Helpful Report

Posted 8 years ago

“Cut my costs for me”

Helpful Report

Posted 8 years ago

Supanet is rated 4.4 based on 624 reviews