Supanet Reviews

Name: Supanet
Address: Time Technology Park, Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 624 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Questions

Metrics

4.4

Based on 624 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park,
Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“helped with my question”

Helpful Report

Posted 8 years ago

Hello Thank you for taking the time to contact us today, we're always happy to help. Please don't hesitate to use our live chat service again in the future if we can be of any further assistance. Many thanks Supanet Customer Service

Posted 8 years ago

“Live chat was so much easier than trying to get through via phone. You also have a copy of the transcript so there are no misunderstandings. Simone was very helpful and got us a great deal, so that we can stay with you. Thanks again Simone”

Helpful Report

Posted 8 years ago

Hello Hughes Thank you for taking the time to contact us today and for your feedback. I'll be sure to pass your comments on to Simone so she knows her help was appreciated. Please don't hesitate to use our live chat service again in the future if we can be of any further assistance. Many thanks Supanet Customer Service

Posted 8 years ago

“quick service using the webchat, simone answered my questions fully and took the time to explain everything to me regarding my bill”

Helpful Report

Posted 8 years ago

Hello Thank you for taking the time to contact us today and for your review. I'll be sure to pass on your comments to Simone so she knows her efforts were appreciated. Please don't hesitate to use our live chat service again in the future if we can be of any further assistance. Many thanks Supanet Customer Service

Posted 8 years ago

“You changed my direct debit details for me.”

Helpful Report

Posted 8 years ago

“Live Chat agent 10/10. Excellent service. Issue resolved. Telephone 0/10 - long waiting times and no satisfaction. Disappointing. Issue not even addressed.”

Helpful Report

Posted 8 years ago

“A very helpful service,with a quick response time.So much better than waiting on the phone.”

Helpful Report

(AS271) - Posted 8 years ago

Hello Thank you for taking the time to leave us your feedback, we're happy to have been of help today. Please don't hesitate to use our live chat support if you need us in the future. Many thanks Supanet Customer Service

Posted 8 years ago

“My inquiry was dealt with ease and resolved quickly.”

Helpful Report

(AA420) - Posted 8 years ago

Hello Kenneth Thank you for contacting us today, we're happy we were able to deal with your question quickly and to your satisfaction. Many thanks Supanet Customer Service

Posted 8 years ago

“Most satisfied”

Helpful Report

(AA420) - Posted 8 years ago

Hello Thank you for contacting us today and for your feedback, it is much appreciated. Many thanks Supanet Customer Service

Posted 8 years ago

“very helpful customer service”

Helpful Report

(AS271) - Posted 8 years ago

Hello We're happy we were able to assist with your query today. Please don't hesitate to contact us again if we can help at www.supanet.com/livechat Many thanks Supanet Customer Service

Posted 8 years ago

“Carl the operator was quick to answer and was very helpful in dealing with my inquiry”

Helpful Report

(AC451) - Posted 8 years ago

Hello Iain Thank you for your review, I'll pass on your comments to Carl so he knows his efforts were appreciated today. Please don't hesitate to contact us again if we can be of any further assistance. Many thanks Supanet Customer Service

Posted 8 years ago

“quick to access my details and quick to resolve query”

Helpful Report

(AA420) - Posted 8 years ago

Hello Thank you for taking the time to leave us your comments, we're happy that you enjoyed the service provided on live chat today. If there's anything we can do in the future to help, please don't hesitate to contact us again. Many thanks Supanet Customer Service

Posted 8 years ago

“Answered all the questions, fast response, Great help. Thumbs up”

Helpful Report

(AD196) - Posted 8 years ago

Hello Thank you for your review and your positive comments. Please don't hesitate to contact us again if you need anything. Many thanks Supanet Customer Service

Posted 8 years ago

“Simone was fantastic and the live chat is brilliant for me, saves phone calls.”

Helpful Report

(AS271) - Posted 8 years ago

“Ally the agent who helped me solve the problem with my router was very helpful and patient.”

Helpful Report

(AA420) - Posted 8 years ago

Hello John Thank you for your 5* review and your feedback on how helpful Ally was today. I'll make sure these comments are passed on to her. Please don't hesitate to contact us again if we can be of any assistance. Many thanks Supanet Customer Service

Posted 8 years ago

“Great to finally get straight through to someone rather than hanging on the phone for an eternity”

Helpful Report

(AS271) - Posted 8 years ago

Hello Thank you for your review and comments, we are working on how to reduce our waiting times during busy periods. Presently the quickest way to speak to us is via live chat at www.supanet.com/livechat Many thanks Supanet Customer Service

Posted 8 years ago

“Contact was established very quickly and although Ally was unable to answer my question he was very efficient and arranged for someone to call me.”

Helpful Report

(AA420) - Posted 8 years ago

Hello John Thank you for your kind review and feedback. I can see from the notes in your account that we're going to call you to discuss your enquiry. Please don't hesitate to contact us again via live chat and thank you once again. Supanet Customer Service

Posted 8 years ago

“By agreeing to keep my current price and not imposing an increase.”

Helpful Report

(AA420) - Posted 8 years ago

Hello Ronald Thank you for contacting us today, we're happy you've chosen to stay on as a customer. Many thanks Supanet Customer Service

Posted 8 years ago

“Got it all sorted thanks”

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(AA420) - Posted 8 years ago

Hello Denise Thank you for your comments, we're happy we could be of assistance today. Many thanks Supanet Customer Service

Posted 8 years ago

“Both the Operators (Ally and Carl) on the Live Chat were very good and helpful. They were very quickly on to my problem and provided a solution (which I have not tried yet though)”

Helpful Report

(AA420) - Posted 8 years ago

Hello Thomas Thank you for taking the time to write a review, we're happy we could be of help today. I'll make sure Ally & Carl are made aware that their help was appreciated. If you need to contact us in the future please don't hesitate to use our live chat feature. Many thanks Supanet Customer Service

Posted 8 years ago

“using chat meant no being put on hold ,I could put my point across in my own time and not rush to answer, much better than phone”

Helpful Report

(AS271) - Posted 8 years ago

Hello Rosemary Thank you for your review and your comments about the customer service you received today. I'll pass your comments on to the agent that helped you too. Many thanks Supanet Customer Service

Posted 8 years ago

Supanet is rated 4.4 based on 624 reviews