Superloans provide personal cash and pawn loans to New Zealanders. We can provide you with a personal lending solution based on your situation to help get you through.
Hey Colleen, sorry to hear you felt that way. We have certain procedures to ensure we are lending responsibly but we don't want this to make any of our customers feel uncomfortable. I have forwarded this review onto the store manager so they can look into this further for you. Regards, Buck
“Simple way to borrow money. Everything was made very clear by the tellers, however some could definitely improve their attitude. It’s not nice to feel as if you are an annoyance.”
“not Bad i could of given a four star but unfortunately i was a bit disappointed there could been better areas too work on like accepting payments while setting up direct debit, that was the only issue i had with them..coz it was not counted towards the score level...”
Hi Josua, I passed your details onto Jo the store manager. She has left 2 messages to contact her, but hasn't heard back from you. We would like to know what the issue is and see if we can resolve it for you. Regards, Buck
“First time I applied I was accepted.no problem when I wanted to get another one I rang in first to check if I could and the answer was yes you can when I went in I was declined even though I had rung in 30 minutes before so I wouldn't waste my time and gas going in I missed a direct debit payment but the same day I paid by debit card and yet fees were still added I had a terrible experience when I came in I felt embarrassed and degraded even though like I said the persons I spoke to said I can get a loan never felt so low ever.thanks for nothing”
Hi Lester, I am sorry you feel that way. Due to our responsible lending criteria, we wont approve another loan, over the phone. I have looked at your account. There were no fees for your first default. There was a $6 fee for your second, which you were unable to pay in full. As this was your first loan it would have been irresponsible of us to approve another, unless your situation had changed. Regards, Buck
