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Hi Geoffrey, it looks like your order has been awaiting collection at our Stafford store as click&collect was chosen as your delivery method. Our team has tried contacting you regarding your order, however, we have not heard back. We would definitely love to get your order to you :)
We truly apologise for any inconvenience caused.
“I chose to order from SuperPharmacyPlus due to their competitive pricing and seemingly fast shipping times. Unfortunately, I received the wrong order, which was particularly disappointing as my purchase was time-sensitive. Instead of immediately correcting their mistake, I was required to return the incorrect item through their returns portal, as if the error was on my part. This was frustrating, as the mix-up occurred in their warehouse. The customer service experience was unsatisfactory, and I ultimately had to purchase the product from another source due to the urgency of my need.”
Dear Poppy,
Thank you for taking the time to share your experience with us. We're truly sorry to hear about the mix-up with your order and the frustration it caused, especially given the time-sensitive nature of your purchase.
We understand how disappointing it can be when things don't go as planned, and we apologise for any inconvenience our returns process may have caused. Your feedback regarding our customer service is valued, and we will certainly address this internally to ensure we improve our processes moving forward.
We're committed to providing better service, and we hope to have the opportunity to serve you more effectively in the future. Thank you again for your feedback.
Kind regards,
The SuperPharmacyPlus Team
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