Supplement Factory Reviews

Name: Supplement Factory
Address: Units 5 Javelin Business Park, Ashford
Rating: 3.82

3.8 Rating 11 Reviews

73 %

of reviewers recommend Supplement Factory

Company Reviews

Questions

Metrics

3.8

Based on 11 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0845 8386156

Email:

sales@supplementfactoryuk.com

Location:

Units 5 Javelin Business Park
Ashford
TN24 8DE

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Supplement Factory 5 star review on 31st May 2018

Laura Tucker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ABSOLUTE WORST MANUFACTURER. AVOID AT ALL COSTS. I’ve worked with numerous factories, but SupplementFactoryUK is by far the most unprofessional and incompetent. Their timelines are a complete joke—slow R&D, sluggish communication, and zero accountability. Our bulk order, promised to be completed in 2 months, wasn’t even 1/3 done after that timeframe! The staff are incredibly rude, and even the boss shows no interest in resolving complaints or taking responsibility. Their inability to deliver even 50k pouches is disgraceful. If you value your time, money, and sanity, steer clear of this nightmare of a manufacturer.”

Helpful Report

Posted 2 days ago

“Made an order first time and no problem, received product within 2-3 days. My 2nd order however I have still not received!? I've received no shipping confirmation or nothing! I've contacted the company several times by email to no response, even rang there registered telephone number and what a surprise the number doesn't exist!? Don't understand! The company as scammed me and turned fraudulent! They taken my money and not provided me with my goods! DO NOT ORDER FROM THIS COMPANY YOU WILL LOSE YOUR MONEY!”

Helpful Report

Posted 4 years ago

“Big Thank You To Marc & Warren, Having placed an order and waiting over a week as the the items went missing by Royal Mail, the team looked into it and took good care to make it right and it has now been delivered by DPD. After the headache it has finally been resolved. The level of customer service received my Marc and his team was nothing short of EXCELLENT. Thank you very much Alex”

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Posted 4 years ago

Helpful Report

Posted 4 years ago

“Big Thank You To Marc & Warren, Big Thank You To Marc & Warren, Having placed an order and waiting over a week as the the items went missing by Royal Mail, the team looked into it and took good care to make it right and it has now been delivered by DPD. After the headache it has finally been resolved. The level of customer service received my Marc and his team was nothing short of EXCELLENT. Thank you very much Alex”

Helpful Report

Posted 4 years ago

“Items still not received! Placed an order on the 9th and the order has still not arrived (14th). I have attempted to email and message via their site but as everyone has experienced there is no answer , I took it one step further and contacted Royal Mail with the assigned tracking number and they confirmed they have not received it either. This is poor customer service. Either a refund or the item would be good, however ignoring customers is not acceptable. I’m not a difficult person but transparency is key here. I have ordered from them before with no issues and from my experience the products do work with training and diet. The communication was good previously therefore not sure why it has gone downhill. My one star reflects on the 2-3 day delivery time yet I’ve been waiting 5 days & counting and the mail service hasn’t received anything yet. Unacceptable Gents. Factory Supplements & Pro Hormones are the same business under different names”

Helpful Report

Posted 4 years ago

“Awful, absolutely awful! Ive had dates changed on the ETA of products, been lied to by sales people about time frames, not informed on changes, waiting days and days for replies! I would not recommend this company to my worst enemy!”

Helpful Report

Posted 5 years ago

“The team at SF helped me from initial concept to final delivery of my brand. Their industry knowledge was first class and I could not be happier with my product.”

Helpful Report

Posted 6 years ago

“We have been working with Supplement Factory as manufacturer of our product for the last 10 months or so. There have been challenges along the way which we have managed to resolve with good communication. The quality of the product has been excellent. They are a good business partner.”

Helpful Report

Posted 6 years ago

“Thanks to Supplement Factory for helping us to launch our new brand in the beauty sector. We have already secured store listings and offshore distributors because of this great innovation and well made product. They advised us on all aspects of manufacturing and formulation and then gave us advice on how to secure retail but-in. 100% recommendation from me.”

Helpful Report

Posted 6 years ago

“Great service from product conception to delivery. They were able to answer any questions and helped guide me through the whole process. I love the end result and will be ordering more lines.”

Helpful Report

Posted 6 years ago

“I’ve enjoyed working with Supplement Factory for the last year and find their NPD exciting. Communication is always open and friendly. Their quality procedures align to our business needs and standards.”

Helpful Report

Posted 6 years ago

Supplement Factory is rated 3.8 based on 11 reviews