Supplement Factory Reviews

Name: Supplement Factory
Address: Units 5 Javelin Business Park, Ashford
Rating: 3.58

3.6 Rating 12 Reviews

67 %

of reviewers recommend Supplement Factory

Company Reviews

Questions

Metrics

3.6

Based on 12 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0845 8386156

Email:

sales@supplementfactoryuk.com

Location:

Units 5 Javelin Business Park
Ashford
TN24 8DE

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Supplement Factory 5 star review on 31st May 2018

Laura Tucker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ABSOLUTE WORST MANUFACTURER. AVOID AT ALL COSTS. I’ve worked with numerous factories, but SupplementFactoryUK is by far the most unprofessional and incompetent. Their timelines are a complete joke—slow R&D, sluggish communication, and zero accountability. Our bulk order, promised to be completed in 2 months, wasn’t even 1/3 done after that timeframe! The staff are incredibly rude, and even the boss shows no interest in resolving complaints or taking responsibility. Their inability to deliver even 50k pouches is disgraceful. If you value your time, money, and sanity, steer clear of this nightmare of a manufacturer.”

Helpful Report

Posted 6 months ago

“Made an order first time and no problem, received product within 2-3 days. My 2nd order however I have still not received!? I've received no shipping confirmation or nothing! I've contacted the company several times by email to no response, even rang there registered telephone number and what a surprise the number doesn't exist!? Don't understand! The company as scammed me and turned fraudulent! They taken my money and not provided me with my goods! DO NOT ORDER FROM THIS COMPANY YOU WILL LOSE YOUR MONEY!”

Helpful Report

Posted 5 years ago

“Items still not received! Placed an order on the 9th and the order has still not arrived (14th). I have attempted to email and message via their site but as everyone has experienced there is no answer , I took it one step further and contacted Royal Mail with the assigned tracking number and they confirmed they have not received it either. This is poor customer service. Either a refund or the item would be good, however ignoring customers is not acceptable. I’m not a difficult person but transparency is key here. I have ordered from them before with no issues and from my experience the products do work with training and diet. The communication was good previously therefore not sure why it has gone downhill. My one star reflects on the 2-3 day delivery time yet I’ve been waiting 5 days & counting and the mail service hasn’t received anything yet. Unacceptable Gents. Factory Supplements & Pro Hormones are the same business under different names”

Helpful Report

Posted 5 years ago

“Awful, absolutely awful! Ive had dates changed on the ETA of products, been lied to by sales people about time frames, not informed on changes, waiting days and days for replies! I would not recommend this company to my worst enemy!”

Helpful Report

Posted 6 years ago

Supplement Factory is rated 3.6 based on 12 reviews