Supplement Factory Reviews

Name: Supplement Factory
Address: Units 5 Javelin Business Park, Ashford
Rating: 3.82

3.8 Rating 11 Reviews

73 %

of reviewers recommend Supplement Factory

Company Reviews

Questions

Metrics

3.8

Based on 11 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0845 8386156

Email:

sales@supplementfactoryuk.com

Location:

Units 5 Javelin Business Park
Ashford
TN24 8DE

Write Your review

Tell us how Supplement Factory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Supplement Factory 5 star review on 31st May 2018

Laura Tucker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made an order first time and no problem, received product within 2-3 days. My 2nd order however I have still not received!? I've received no shipping confirmation or nothing! I've contacted the company several times by email to no response, even rang there registered telephone number and what a surprise the number doesn't exist!? Don't understand! The company as scammed me and turned fraudulent! They taken my money and not provided me with my goods! DO NOT ORDER FROM THIS COMPANY YOU WILL LOSE YOUR MONEY!”

Helpful Report

Posted 3 years ago

“Items still not received! Placed an order on the 9th and the order has still not arrived (14th). I have attempted to email and message via their site but as everyone has experienced there is no answer , I took it one step further and contacted Royal Mail with the assigned tracking number and they confirmed they have not received it either. This is poor customer service. Either a refund or the item would be good, however ignoring customers is not acceptable. I’m not a difficult person but transparency is key here. I have ordered from them before with no issues and from my experience the products do work with training and diet. The communication was good previously therefore not sure why it has gone downhill. My one star reflects on the 2-3 day delivery time yet I’ve been waiting 5 days & counting and the mail service hasn’t received anything yet. Unacceptable Gents. Factory Supplements & Pro Hormones are the same business under different names”

Helpful Report

Posted 4 years ago

“Awful, absolutely awful! Ive had dates changed on the ETA of products, been lied to by sales people about time frames, not informed on changes, waiting days and days for replies! I would not recommend this company to my worst enemy!”

Helpful Report

Posted 4 years ago

Supplement Factory is rated 3.8 based on 11 reviews