“Avoid this company at all costs
Avoid this company at all costs. Bought two monitors and neither work. One had a damaged screen discovered on pick up and pointed out to the staff at Supreme Auctions who dismissed any claim or refund, referring to a sign saying that no refunds offered even if the goods are damaged before leaving. The other monitor did not have any visible signs of damage, but didn't work on plugging in. Almost £500 taken under false pretences. Appalling company”
“Bought a laptop advertised as refurbished. Arrived after 10 days, bashed and no charger, and better still faulty and with a free not stating faulty and bashed! Do not buy anything from this mob. They are so bad Google maps have turned off reviews!!! Never heard of this!”
“Complete waste of time and money — misleading listings!
Rating: ★☆☆☆☆
Supreme Auctions in Sheffield is an absolute joke. They advertise stock from a major DIY outlet, leading you to believe you are buying boxed, complete, or resaleable items.
I spent £2,500 expecting decent stock for reselling, but 90% of it was unsellable customer returns, severely damaged, or missing critical parts. Highlights of what I bought include a pallet of used paint (with five empty tubs), broken ceiling fans missing their blades, shattered garden lights, and a cabinet with a smashed mirror. It was so bad that I left five pallets behind on site—it wasn't worth the fuel to haul their trash home.
The site conditions were poor as well; my elderly neighbor fell over loose cardboard in the rain while trying to help me load.
The only positive was the warehouse team, who were helpful and good to work with, but they can't make up for dishonest descriptions. I’ve had good experiences with iBidder before, but I will NEVER use Supreme Auctions again. Stay far away.”
“I was very naive and first time using an auction site. Recently purchased what was described as a luxury 7 piece garden set with fire pit and rising table. What they failed to mention was that it was self assembling and came in loads to individual pieces for you to put together. No instructions either so it took a very long time to build. No fire pit or rising table. Quality was inferior. Totally disappointing. Please, please don’t make the same costly mistake as me - avoid is my only advice.”
“completely missed the point that their customers are the fundamental of their existence. The boys working in the warehouse are doing everything they can to save what’s left of this company's honor, but nothing can redeem how customer service treats clients, not to mention the rules imposed by the management.”
“Should have learnt from my first experience bought 50 mixed high street brand new clothes only received 41 pieces. Sent email no response.
Bought another 50 supposed pretty little thing mixed new clothes had 4 pretty little thing jumpsuits all the same, then 48 says boohoo what are supposedly cycling shorts but are more like cheaply made elasticated long shorts, all in black and in XL. When I complained they said it is a mixture 4 pretty little thing all black jumpsuits and 48 XL black cheap shorts.
Drove 1hr 30 minutes for that never again”
“Avoid. They ignore written agreements and hold paid goods hostage.
Do not trust this company if you experience any operational or system issues. I have been a loyal, regular customer with 22 successful purchases from Supreme Auctions, but their customer service team (Sam and Jess) will completely turn on you the moment their own IT system fails.
I paid for a pallet, but their online collection calendar was completely full within the required 5-day window. A senior manager explicitly agreed in writing to let me collect a few days later for a £24 storage fee and told me to book it on Friday the 29th.
When Friday arrived, their automated system completely locked me. Instead of manually resolving the issue like any normal business would, they are now denying their own emails, claiming I "missed the deadline," and are threatening to forfeit my fully paid goods without a refund unless I pay an extortionate £96 delivery charge (33 miles).
They create an administrative trap where it is physically impossible to comply with their terms, and then use it to force you into paying extra fees or losing your stock. Shocking customer service and a total lack of business integrity. Avoid at all costs.”
“I purchased goods via Bidspotter and paid my invoice promptly. When I went to arrange delivery, their website displayed "Not available. Please contact the office" so I did exactly that, on 2 May, 5 May, 7 May, and twice on 13 May. I received no meaningful response for eleven days.
When they finally replied on 13 May they simply resent the original payment details with no warning that my goods had already been forfeited. Then shortly after I received an email telling me my goods were gone and no refund would be issued.
Their own automated system had previously sent me a 24 hour remaining warning for a separate invoice. That warning worked perfectly and I paid in time. No such warning was ever sent for this invoice. Why?
They then claimed to have emailed me on 11 May regarding this matter. The only email I received from them on that date was a dispatch notification for a completely separate order. When challenged on this they provided no evidence.
They agreed in writing to refund my delivery fee. I provided my bank details twice. Weeks later I have received nothing.
I am now pursuing this through the Small Claims Court, Trading Standards, Action Fraud, and the ICO.
For comparison, I use several other auction houses who charge up to 80% less for shipping, respond to emails within 24 hours, and treat their customers with basic respect. Supreme Auctions delivery charges are excessive, their communication is non existent, and when their own systems fail they make the customer pay for it.
Read the reviews here carefully before bidding. The pattern speaks for itself.”
“If I would give them 1 star I would. Descriptions are highly misleading, boxed apparently is not new and frequently broken. They cahrge £96 for delivery even for a small box of items. Frequently items are missing and you have to wait ages for a refund if at all. They sent me incorrect items in a pallet with the 4 better lots missing replaced with other ones. I sent photos, lists etc they denied it was wrong. My sonwas charged £192 delivery and it came on one pallet so they scammed him out of £96. They dont reply to emails and then claim they haven heard from you. When I told them I would send a letter to start proceedings they suspended my account and replied that they would counter sue (intimidation tactics). Highly immoral company, shocking customer service with staff who clearly have no idea what they are doing. DO NOT waste your money with them”
“I was in a panic when my account was shut down after a breach, and support had no idea how to fix it. Then Bridgereclaim came through, pinpointed the problem, and got me back in safely. They didn’t just save my account, they saved my peace of mind.”
“I should have read the reviews - they've taken images from Screwfix, labeled the auction as 'Major Power Tool Liquidation Sale' and sold me used, damaged items in bad condition.
Very disappointed to say the least.
Crooks!”
“I have had countless problems with Supreme and stupidly continue to buy things from them which won’t be doing ever again! Bought a smeg kettle and toaster. Nowhere on the auction did it state it was returns. Bid and paid a hefty invoice with countless commission and stupid delivery costs. Received items, toaster was smashed at the bottom due to poor packaging, kettle had clearly been used extensively and was full of marks and limescale. Have tried to speak to them and keep getting dismissive responses where they contradict themselves! I deal with various auction companies due to my line of business and can genuinely say these are the worst of them!
They are not accepting responsibility at all. Have emailed again and sent to their 3 named directors who should be ashamed of the company they have their name on.”
“What began as a minor access issue quickly developed into a full account lockout, disabling withdrawals entirely. Traditional support channels failed to provide transparency or resolution. Seeking a definitive outcome, I reached out to U.R.F under Unique Services. Their team identified the administrative failure responsible for the freeze, restored full account functionality, and reinforced security measures. Their professional handling brought closure to a situation that had become increasingly uncertain.”
“Bought a pallet of tiles, gave freight movement (brilliant company) the Invoice they collected the tiles when they delivered 7 packs were wrapped on pallet and one pack was loose on top the pallet, next week I bought another pallet of tiles gave Freight Movement the Invoice they collected the tiles this time there was 7 packs wrapped on the pallet but no loose pack the driver obviously did not count the tiles on the pallet, hence I am 4 tiles short when I complained I was told discrepancies are not entertained once they leave sight, where I work the packing area area as CCTV and every complaint is dealt with, they are proud of there 5 star rating and are not thieves like Sharks like Supreme”
“One star is one too many. No one, absolutely no one should bid on any items with Supreme Auctions. Complete jokers. deliver the wrong goods/no refunds/email responses are pure lies - utter shambles.”
“worse company i have ever done business with dont buy from them they are a shocking company the items described ar not what you get i bought items that were sold as brand new boxed and the legs for the items were missing contacting them is a waste of time fob you off with lie after lie”
“Beware of this company. In my experience, Supreme Auction takes payment and fails to deliver items while keeping the money. There are no clear or accessible Terms & Conditions, and rules seem to be made up when issues arise. Very poor transparency and accountability. I would strongly advise others to be extremely cautious.”
“Avoid this company like the absolute plague!
What a complete disaster of a business. They are utterly incapable of issuing a proper invoice or replying to a single email. The “pallet delivery” I paid extra for turned out to be a tiny 5–6 kg box thrown together with zero protective packaging ,not a shred of care or professionalism. The goods were nothing like the pictures, and the entire experience screamed negligence and deceit. This company is an embarrassment to basic business standards. I only wish I had read the reviews before ordering. Buyers stay far away!”
“Avoid this company
They are absolutely disgusting in their approach to customers
I paid £550 for a range of auction goods , I unfortunately had a very serious health issues whilst abroad ( heart attack ) and could not collect goods until I returned to the UK after 4 weeks recovery
This company re listed my goods . Sold them to another customer and I only had 1 mail ( went into junk file ) requesting collection
Their awful , dire , disgusting approach to customers is the worst I have ever seen in 40 years of business
I will be taking this company to small claims court , I will be contacting their local MP and will be suggesting this company is investigated ...it’s a sham business
Avoid this business , they need shutting down”
“This auction sold goods they did not have in their possession. We won multiple lots in an auction on 3rd of April 2025. On 10th of April when we arrived to collect, fully half of the goods (£450 worth) were missing. We were told that day that the missing items would be located and posted out to us free of charge. This did not happen. We were told we could choose alternative items from a later auction up to the value of the missing goods. When we bid on a later auction, won items and asked for them to apply the credit they owed us to the new invoice. They first said this would be done, then said they would have to refund us the missing items so we could pay, then demanded we pay the new invoice in full without any refund, and finally threatened us with court action and blocked our account. To this date they still owe us over £450 and have not responded. We have issued a letter before action over two weeks ago to no response, so we will now be taking them to court. This is not the behaviour of an honest company.”
