“Avoid this company
They are absolutely disgusting in their approach to customers
I paid £550 for a range of auction goods , I unfortunately had a very serious health issues whilst abroad ( heart attack ) and could not collect goods until I returned to the UK after 4 weeks recovery
This company re listed my goods . Sold them to another customer and I only had 1 mail ( went into junk file ) requesting collection
Their awful , dire , disgusting approach to customers is the worst I have ever seen in 40 years of business
I will be taking this company to small claims court , I will be contacting their local MP and will be suggesting this company is investigated ...it’s a sham business
Avoid this business , they need shutting down”
“This auction sold goods they did not have in their possession. We won multiple lots in an auction on 3rd of April 2025. On 10th of April when we arrived to collect, fully half of the goods (£450 worth) were missing. We were told that day that the missing items would be located and posted out to us free of charge. This did not happen. We were told we could choose alternative items from a later auction up to the value of the missing goods. When we bid on a later auction, won items and asked for them to apply the credit they owed us to the new invoice. They first said this would be done, then said they would have to refund us the missing items so we could pay, then demanded we pay the new invoice in full without any refund, and finally threatened us with court action and blocked our account. To this date they still owe us over £450 and have not responded. We have issued a letter before action over two weeks ago to no response, so we will now be taking them to court. This is not the behaviour of an honest company.”
“Misleading Listings and Zero Customer Support – Avoid
I purchased 96 units of what was clearly listed as the Quest 35500 40cm multifunction cooker from Supreme Auctions Ltd via auction. However, what I received was a completely different and inferior product — Kitchen Express 40cm cookers, which were not advertised or agreed upon.
I immediately contacted the company, but they have been completely unresponsive, despite multiple follow-up emails.
This is not just poor service — it’s blatant misrepresentation of goods. I’ve had to begin the process of reporting the issue to my bank, Action Fraud, and Trading Standards.
If you’re considering doing business with Supreme Auctions Ltd, I strongly advise caution. Based on my experience, they do not deliver what they advertise and fail to respond when issues arise.”
“Very poor and misleading description of clothing items. On line sale only couldn’t view goods which were musty and sweat stained. Never said they were new but equally didn’t say second hand but still out the RRP £ . Spent £200 on damaged goods be VERY wary buying from here if you haven’t seen the goods in person”
“When trying to contact the Supreme Auctions Complaints Dept thru their Complaints Portal, I found that they were shockingly unprofessional by first not responding within 24 hours as stated but only after I sent 3 messages. To add to that they didn’t put their name on their email replies possibly as they were curt. And then they stopped replying altogether. I suggest they need some training in customer support. There was one positive however, which was a receptionist called Carol who was a delight on the phone and always pleasant. I think Customer Complaints Dept should take a leaf out of Carol’s book”
“I purchased an “unchecked DIY returns pallet” from Supreme Auctions via i-Bidder and received a pallet that was 90% returned toilet seats — not tools, appliances, or mixed DIY goods as the listing implied.
I contacted Supreme Auctions with a polite, formal complaint supported by consumer law. Their response? One generic reply, then silence. I had to hire a skip to dispose of the unusable items.
After weeks of follow-up, raising the issue with i-Bidder, and quoting clear breaches of UK trading law, Supreme Auctions finally responded again… by banning me from bidding on any future auctions. Not for abuse, not for leaving negative feedback — I hadn’t even reviewed them yet.
This is how they treat valid complaints: block, ignore, and deny.
Buyers beware — if you raise concerns, you’ll be cut off rather than looked after. I’m now escalating this through:
• Trading Standards
• Small Claims Court
• Public platforms like this to warn others
Their behaviour speaks volumes.”
“Absolute SCAM they replaced a treadmill that was the walking treadmill that was advertised as a running treadmill with a treadmill that doesn’t work. After making sure via email it would all be working and everything would be fine it has arrived broken with multiple motor errors showing. Then after emailing them to tell them they have replied they are closing my case with nothing they can do.”
“This is absolutely disgraceful. In your auctions, you intentionally mislead customers by showing photos of new items, making them believe they’re bidding on brand new products. Out of the four items I bought from you, none were new. One was in a disgusting used condition, I received the wrong AirPods Pro (first generation instead of model 2), one of the coffee machines was used and unfit for resale, and the second one was missing parts. I’m completely shocked. This is the last time I’ll be buying from you. What you’re doing feels more like a scam than a fair deal.”
“They wanted to charge me £96 for a delivery of 1 parcel.
I have decided to not receive the goods, lost money that I bidded with, but don't want to be scammed further.
Avoid them at all costs.”
“I bid on a graphics card using a site called BidSpotter, but wasnt aware that this was an intermediary for Supreme Auctions. After winning my bid I was told I had to pay the full invoice before delivery costs could be calculated / discussed. Paid the full amount, to then be told my delivery costs would be £72 as a 'private courier' was required for such an expensive item. I paid the £72. Was told I should be called within 7 days for delivery. It took 28 days before my item was delivered. After reading online reviews about Supreme Auctions I became nervous about the condition my item would show up in, so early on I requested photos of the items condition to be sent to me. They claimed they would send photos but never did. I asked several times. At one point I had told them I would prefer a refund to my item, and this seemed to create an adversarial relationship with supreme auctions. They even specifically instructed the 3rd party delivery driver (whom i requested photos from) to not send me photos. In the end my graphics card arrived with a missing cable, and I decided to resell it untested so I will never know if the graphics card worked or not - but when I raised concerns about my delivery with them they passed me on to a 'complaints' form which proceeded to say they cant help me further and that they would terminate further correspondence on the issue.
I would strongly advise against using these people. Appalling customer service and they seem to be very dodgy. If you have problems with your order you will need to go to small claims court to resolve any dispute. Document everything. Record every phone call you have with them. When signing for receipt of goods record the interaction of you receiving the package and examining it's contents. When signing for receipt of goods include the condition of the goods alongside your signature. Do everything in your power to strengthen your case should you need to take it to small claims court. If you have concerns, do not immediately ask them for a refund or they will mark you as a "problematic customer".”
“This company is a shambles, they lie and they steal peoples money hiding behind their appalling ‘terms and conditions’ which are classed as ‘unfair’ by citizens advice.
I purchased 3 identical items which were on 2 separate invoices, when you get an invoice there is an option to combine the shipping. Since they were large items, they required a pallet. The instructions given are - Combing multiple invoices?
Prior to paying for the delivery, please advise which invoices you want to be combined by replying to this email. Please make sure all the invoices are paid that you want combining and it’s within the 5 working day deadline from the auction end dates. I DID EXACTLY THIS. I should also mention that they don’t use invoice numbers and when paying for shipping you only provide your paddle/bidder number. So I paid £96 for, what I believed to be, combined shipping for a pallet to contain all 3 items. However, only one arrived. Upon inquiring, I was told that I hadn’t combined the shipping for both invoices (which I had and I provided proof) and that my items were now unavailable and I would not be getting any refund. Totally unacceptable.
Their method for allocating the shipping charge is also dishonest, I paid £420 for one invoice, the following day I paid £210 for the second invoice - yet the £96 shipping charge was allocated to the lower value invoice which was paid last. So they have stolen £420 from me and now I will have to take them to small claims court,
Aside from this, I have won other items that have shown ‘stock’ photos and have turned up in appalling condition, not as described, broken and also one item was sold as a baby monitor and was actually only a stand for a baby monitor! Crooks. They charge very high rates for shopping too and make you pay shipping by bank transfer so you aren’t able to open a dispute”
“Fabian was exceptionally helpful given the fact I arrived 20mins late due to incident on M1. Item was exactly as described and expected. My last 3 purchase from supreme auctions for consumables has been great.”
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Rachael Gibbins
Local Guide·40 reviews·4 photos
So after 5 years of business and seeing the company decline and become so low that they lie and decieve people to get custom etc I thought it was about time I left a review. …More
Robert Stevens
1 review·5 photos
3 months ago
Well. I’ve bought some various lots advertised as new which have been fine. If it doesn’t say new stay away.
My last purchase was a supermarket end of line pallet. Box upon box of hand …More
Photo 1 in review by Robert Stevens
Photo 2 in review by Robert Stevens
Photo 3 in review by Robert Stevens
Photo 4 in review by Robert Stevens+2
3
jayne collison
1 review·4 photos
a week ago
New
If you are going to buy please be aware iv been battling with this company over a £30 purchase I only received 2 boxes of my order when there should of been 20
Every day iv made a complaint they refuse to refund me …More
Photo 1 in review by jayne collison
Photo 2 in review by jayne collison
Photo 3 in review by jayne collison
Photo 4 in review by jayne collison
1
TS10
29 reviews·260 photos
7 months ago
Like you I read the reviews and thought all these complaints must be from domestic buyers who don’t understand this style of auction so I got stuck in and started buying - huge mistake! …More
Photo 1 in review by TS10
Photo 2 in review by TS10
Photo 3 in review by TS10
Photo 4 in review by TS10+3
20
Rachael Gibbins
Local Guide·40 reviews·4 photos
just now
New
So after 5 years of business and seeing the company decline and become so low that they lie and decieve people to get custom etc I thought it was about time I left a review.
The 5 star ones coming through are fake and are put on to encourage more victims, and keep them from dropping under 2. (Follow the reviews you'll see)
I've viewed there stock in the warehouses and they list it as grade b when it needs to be in landfill.
ONLY BUY WHAT IS LISTED AS BRAND NEW! THIS WAY YOU HAVE A GAURENTEE YOU CAN HAVE A REFUND. ANY OTHER SALES THEY WILL TAKE YOUR HARD EARNED CASH AND LAUGH.
Stay away from postage they mark it up to make more money from you, it's not protected and any issues will never be rectified. ALWAYS COLLECT AND CHECK IN FULL BEFORE SIGNING ANY PAPERWORK!!
I've been blocked after jess lou stalked Facebook to find comments on a victims group then fed it back to mark. That's how low they really are. Told to speak to Mark and guess what ignored....
Good luck to them. The more people they scam and the more people take them to court they will get looked into and hopefully closed.
Many have been successful to date!
Remember this is your hard earned cash. There is law there to protect you. The worst thing this company will do us block you from buying from them. But that my friends is a lucky escape.
Many more trusting and loyal companies out there.
Goodluck to you all...
Any info you need is all on companies house”
