Sussex Promotions Ltd Reviews

Name: Sussex Promotions Ltd
Address: Snelsins Road, Snelsins Road, Cleckheaton
Rating: 4.90

4.9 Rating 403 Reviews

98 %

of reviewers recommend Sussex Promotions Ltd

Company Reviews

Questions

Metrics

4.9

Based on 403 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01273 493618

Email:

andrew@spromo.co.uk

Location:

Snelsins Road,
Snelsins Road
Cleckheaton
BD19 3UE

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Sussex Promotions Ltd 5 star review on 25th March 2022

Imogen Bird

Sussex Promotions Ltd 5 star review on 12th March 2021

Mike Manaley

Sussex Promotions Ltd 5 star review on 12th February 2021

Victoria Vasiliauskaite

Sussex Promotions Ltd 5 star review on 7th July 2016

Gatwick Diamond Business

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff were very efficient, friendly and helpful. However, the product was not great. I think I should have been sent a sample of the product before sign off.”

Helpful Report

Posted 4 years ago

Hi Gina, as discussed and reviewed offline, the coaster chosen was the one that fitted the budget and the quote did describe the product well. We didn't however arrange a sample and that would have prevented the disappointment & maybe a different product being ordered. I am pleased we have been able to rectify to your satisfaction now. Thank you. Andrew

Posted 4 years ago

“Generally pleased with the items we receive however time taken from ordering to receiving goods is far too long”

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Posted 5 years ago

“Hello, I was tasked with ordering promotional gifts for my company in a very short amount of time to a location in London. I chose Sussex because the location would guarantee delivery to the event on time. My items arrived before the event with well enough time to prepare. Only one huge problem, The logo I requested was misspelled on the product. All 250 bags and all 250 neck pillows. This is just 100% unacceptable as a promotion company, you would think someone would have compared the logo I sent with the one produced at least once and the issue would have been fixed. The only reason I am giving my experience and acceptable rating is because Tiffany Cosset, the seller helping me, and Daniel Muddle, the account manager were very nice and apologetic and assured an expedited shipping with the corrected logo.”

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Posted 5 years ago

Thank you Olivia for the review & feedback. The team here at Sussex take full responsibility for the mistake but being a public review I just want to provide balance to your review: - Artwork was supplied that wasn't printable & to meet timelines our team had the logo redrawn - Yes the word "management" was spelt wrong - Artworks were proofed back to you for approval where you also failed to spot the mistake - The bags were re-printed immediately and delivered in time for the event - The neck pillows were not re-printed but a full credit was provided Mistakes can happen, we have checks in place including both us & our customers to try to spot them, in this case it slipped through the net but we have hopefully done everything we can to make it as right as we could. Thank you. Andrew

Posted 5 years ago

“Produced the product we ordered”

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Posted 6 years ago

Thank you Kim, we do try!

Posted 6 years ago

“Notebook order arrived, but not finished as specified. SP were contacted and solution was found within the hour.”

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Posted 6 years ago

“some staff are very helpful and make the process easy”

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Posted 7 years ago

Thanks Jenny, I'll give you a call to check that you are happy as three stars suggests there is room for improvement in the service you are receiving from us. Thank you, Andrew

Posted 7 years ago

“I recently ordered a counter top mat from Sussex Promotions. There were issues with the artwork that were not identified at the beginning causing additional costs for design time to be incurred which was frustrating and delayed the process. However the person I dealt with was helpful and eventually rectified the situation.”

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Posted 8 years ago

Hi Fiona, yes it was a shame that the artwork issues were not identified from the beginning but I know the team worked tirelessly to get it right for you and all was good in the end. Many thanks Andrew

Posted 8 years ago

Sussex Promotions Ltd is rated 4.9 based on 403 reviews