Suttons Reviews

Name: Suttons
Rating: 1.25

1.3 Rating 315 Reviews

5 %

of reviewers recommend Suttons

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1.3

Based on 315 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 25%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Philip James

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First and last time I'll be using Suttons. Delivery promised for end of April, then changed to 9 May. Allegedly they were despatched on the 14 May but tracking shows they haven't yet moved. Appalling service.”

Helpful Report

Posted 2 years ago

“Ordered 3 grafted tomatoes, received on time, but very weak and spindly, one has failed to show any growth whatsoever, now thrown away. Said after last years similar problems wouldn't order online from them again, but did. WILL NOT MAKE THE SAME MISTAKE AGAIN, will get from local garden centres ( 5 within 6 mile radius ) then I can see what I'm buying.”

Helpful Report

Posted 2 years ago

“Damaged/dying plants & late delivery..Not fr the first time.. Also getting in touch is impossible ..This company should be investigated”

Helpful Report

Posted 2 years ago

“Ordered 12 foxglove plants at what was a special offer They were half the size of a thimble and ALL dead before they arrived. Had I paid full price would have taken legal advise however will NEVER buy from them again”

Helpful Report

Posted 2 years ago

“Ordered asparagus crown for delivery in March. Was then told they would be mid April. Was then told in May that courier had tried to deliver twice but delivery was refused as not ordered. Absolute rubbish. Obviously delivered to wrong address. Have now asked for full refund as planting season now gone. Will not use Sutton Seeds again”

Helpful Report

Posted 2 years ago

“recently i purchased an expensive 2.2m garden obelisk which was not 'fit for purpose'. the joints kept popping out after i had pushed them in and eventually i had to use black gaffa tape to secure them. after completion it was not stable so dispensed with the bottom 4 legs and secured the finished item to my trellis for the support of my passion flower. i could not be bothered with the hassle of returning the item. my previous cheaper metal obelisk from amazon was far better albeit this involved fixing screws which was time-consuming but made a great support for my clematis.”

Helpful Report

Posted 2 years ago

“I wish I had read these reviews before I placed an order for plug plants. Took 9 days from despatch to arrive with me. Emailed Suttons 3 times over 5 days. Not a single reply. Tried ringing them repeatedly. No reply. The plants are dead or close to death. Appalling customer service. Would never do business with them again.”

Helpful Report

Posted 2 years ago

“Been having Begonia Apricot Shades for years,thought I'd try Suttons this year,big mistake. Ordered these around Christmas time,so I wouldn't be back of the queue,but astounded when they arrived, tiny little grubby plants,that would have been an embarrassment even if they had have been free.No way will these plants flower before September (if at all)and then the season is nearly gone.Never,ever will I use this nursery again,total waste of money.”

Helpful Report

Posted 2 years ago

“Absolutely rubbish paid £18.99 half the plants were dead will not order again from Suttons”

Helpful Report

Posted 2 years ago

“Broad beans arrived four months after ordering.Arrived with soil dry,three beans split,only 18 compartments for 24 beans,soil loose in box,found three loose beans in box.Minimal care given in packing.”

Helpful Report

Posted 2 years ago

“last year I ordered plants that arrived all damaged. all the the plugs died. having read all these reviews I think its time it should let Radio and TV companies should follow up these reviews along with other media”

Helpful Report

Posted 2 years ago

“Received tomatoes yesterday. ‘Jumbo’ plugs absolutely tiny, came in Royal Mail letter post, not labelled as live plants. I potted them in good quality potting compost and they are dying. I have tried to upload photos but I am not sure they worked. Like Organic Gardening Catalogue plants that came at the same time, they all come from Dobies. Never again.”

Suttons 1 star review on 23rd April 2022

Helpful Report

Posted 2 years ago

“Disappointed blue eye grass seed, I could hardly see the seed ,in the packet where 7 tiny seeds ,I won't buy from Sutton's again ,it's no good Sutton's stretching out seed so customers get tiny amount seed.”

Suttons 1 star review on 22nd April 2022

Helpful Report

Posted 2 years ago

“Received order of 12 busy lizzie posti plugs today. Plugs in one side of plastic delivery mould leaving other side of plants in direct contact with cardboard outer container, the obvious cause of plants drying out. These tiny plugs arrived yellow and dry with lots of loose leaves, some were just a little stem. Worst plug plants i have ever received. Robtw”

Helpful Report

Posted 2 years ago

“Their new Computer System deleted details of all existing customers, invalidated existing, valid Vouchers, Advised how to bypass glitches or alternative action which when followed, ignored, same advice from several members of the Customer Team who ignore order sent by email & post (which they acknowledged receiving) asked for delivery address - as my details lost when their system upgraded, sent delivery details twice but still no joy.”

Helpful Report

Posted 2 years ago

“Very late delivery. Needed seeds urgently and was promised 24 hours to dispatch. Seeds not arrived 4 days later and on phoning told it will be next week another 4 days at least. If Sutton's are going to deliver after 8 days and not 1 they should be honest and say so. Very bad service.”

Helpful Report

Posted 2 years ago

“Had 9 updates via Whistl over 7 days from ordering with final one passing on to Royal Mail. What was Whistl's function?Arrived eventually by postie in 6 tiny bone dry plugs looking like a few wilted cress leaves. Either or both Sutton's or Whistle leave a lot to be desired.”

Helpful Report

Posted 2 years ago

“More plants dead than alive”

Suttons 1 star review on 27th March 2022

Helpful Report

Posted 2 years ago

“An appalling company, late delivery and half of my order went missing.”

Helpful Report

Posted 2 years ago

“Ordered 12 geranium plugs, advised 11th March order despatched. After FIVE days in transit (incidentally to travel a distance of less than 20 miles) have today (16th) received 11 dead plugs and one stalk. No sign of the rest of it in packaging, so can only assume it was sent out like that. Very poot service. Will not use again.”

Helpful Report

Posted 2 years ago

Suttons is rated 1.3 based on 315 reviews