“Rubbish ordered a lot of plugs but received bulbs planted but going to take them out and go to a proper garden center so dissatisfied I wouldn't have bothered to put a review but my son said he had the same trouble then looking at other people's problems I think it's about time they sorted out the problems and stop sending inferior quality”
“I ordered some plug plants that arrived dead. I contacted them with a photo, no reply. After a week I contacted again trough their website, it looks they may have sent me another order, but not clar, so I asked for explanation, no repl. After another week I tried to call them, but they only accept orders on the phone, there is no customer service. So I contacted them again for the 4rth time.”
“Tomato and cucumber plants took 5 days to arrive and were in the most part dead. Some had there main stems broken off. The cucumber plant was Suttons second attempt as the first one arrived dead.”
“Ordered 2 shrubs, coronella and laveteria, on offer in the paper the same day,couldn't find them on line so ordered by post. Get email to say order cancelled, no explanation. Did this offer really exist at all I wonder. Would have given zero stars if possible”
“Ordered a pre made hanging basket. Arrived and was a black plastic tub with holes in . Have had to send pictures and still not resolved. Not representative of picture on website. Plug plants ordered were broken , withered and not growing at all. Definitely will not be ordering again.”
“We would give 0 stars - after receiving damaged plants last year, I considered not ordering again. I wish we hadn't. Every cucumber plant was broken. The packaging was totally inadequate. When I called I was told there was no replacement stock available & they would refund. Still awaiting chillis & tomato plants. Will never order from there again and would not recommend”
“Put in a 2nd order in by mobile to you...did seem to take a long time on the phone, now I know why! The call cost me £13.59🤬
I think you should remove the 0844 number,I didnt see it...I wont be ordering again.”
“First & last time used - if you order anything else but bulbs or seeds don't use them. Anything that should arrive alive arrives dead or broken because of poor packaging. Genuinely disappointed.”
“After spending nearly full hour carefully choosing my plants and placing big order on the checkout was told my order cannot be delivered to my destination.what a waste of time!!!
and please don't send me your catalogue again!”
“Disappointed with the plug plants I received - several dead due to lack of water either not watered prior to despatch or in transit too long. Complained & pleased with response & they are replacing.”
“I received my order a couple of days ago of Masterpiece Broad Beans.
If I was only a novice at growing my own veg then I would have found these acceptable and sown them. However I have had an allotment for twenty four years now. On opening the packet I found the seeds to be the size of peas which appeared to be very old and shrivelled. Nothing like broad bean seeds. Very old.
I have been very wary on ordering seeds from Sutton’s because of similar problems over the years. A few number of the seeds also had holes in them from insects and were unsuitable for sowing.
I have ended up ordering broad bean seeds from another supplier and these are in perfect condition which is as they should be.
I have to say that compared to many years ago when Sutton’s were the seed provider to go to, from my experiences over the last years that I have ordered from you your company is living on the reputation of your forbairs.”
“I ordered about £50 worth of vegetable seeds 10 days ago. 11 items in total, today I got a text from Dutton’s apologising but they could not supply the following items, they then listed all 11 pots of seeds I had ordered, I have today been to my local garden centre and guess what, they had near enough all the seeds I need and they are Suttons seeds. Goodbye Suttons.”
“Poor management of customer expectations!
I placed an order over 12 months ago. I was informed that the order would take several months to arrive. Several months later, I was informed that they were not going to be able to supply the item at all. I was given a voucher and a refund, which was appreciated. Upon revisiting the Suttons website (a mistake in hindsight) in September, I saw something else I would like to purchase as a gift, which I was infromed would not be ready until just before Christmas, which was ok. Have just received the order, which wrong! C'mon guys!”
“Told one piece of factual information by the customer, then ring the company directly to be told something completely different, I just wish I had read reviews beforehand, they use a 3rd party distribution center and then another company to courier it to the customer, overall experience, will never ever use again”
“Bought a special offer of bedding plugs and was informed they had left nursery on Monday, the day before my call. Arrived here on Thursday afternoon in a sorry state.
About 50% were non existent in the plugs and the rest were miniscule and on the point of collapse. Didn't expect the Chelsea Flower Show but I thought I could at least grow them on. Ended up on compost heap with about 20 plants salvageable.”
