Suttons Reviews

Name: Suttons
Rating: 1.25

1.3 Rating 338 Reviews

5 %

of reviewers recommend Suttons

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1.3

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered seeds on the 7th March. Recieved.amail.advising dispatched on 10th. After contacting customer.services as track my package didn't work was advised posted on 13th. Suttons advertise dispatched in 24 hours...taken a week and still no.seeds.and very unhelpful customer.services...Will buy elsewhere.grom now.on.”

Helpful Report

Posted 3 years ago

“I ordered seeds from.suttons.and 5 days.layer am.still awaiting the seeds. The customer.servce response via email.contradicts the confirmation email of dispatch and I am.unable to track my package via the link in the email. Additionally the reply from customer service gives a different courier and no link or inflation in my order. Extremely unhelpful.response to my query......Will not use again...have been a.long time customer”

Helpful Report

Posted 3 years ago

“You sent me plants with fungus which can put my other plants at risk. Contagious sick plants with Fungus! On Wowcher it was advertised that I’m paying for healthy plants, I received all 4 with fungus. I can not use them. Wowcher Code: JKP9VG-ADSMTC Order Number: 41088777 Wowcher Code: GD89T5-JAAFQH Order Number: 41088777 All 2 boxes can be returned to you. Please issue return prepaid labels and full refund. I’m sure you KNEW what you are sending.”

Suttons 1 star review on 10th March 2022

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Posted 3 years ago

“i order 20days ago , when i ordr it say "delivery 14 days" but no order received or any email or contact to tell me when it will arrive . Order Number: DOB20787388 order on Monday 31 January 2022,”

Helpful Report

Posted 3 years ago

“Probably the worst customer service yet, joined there club they charged me twice, took weeks and comprehensive proof and 30 emails eventually a refund. I ordered £30 worth of plug plants on a January special offer for delivery late March, then the identical offer appears in February KB8840 for £20, asked as a gesture of goodwill for all the hassle caused by there error and my inconvenience for a £10 credit. Very blunt No. Will not be using Suttons again.”

Helpful Report

Posted 3 years ago

“I saw the listing for a Hamemalis intermediate Jelena plant for 19.99 on Sutton Seeds website so purchased one. The plant arrived on Friday afternoon and on opening was totally unimpressed at one was sent. A 3 inch pot with a grafted twig held together with an elastic band, and three ?buds which immediately fell off on contact. Nowhere in the listing did it mention that you would receive a stick, for 19.99. Absolutely disgusted. Will not be purchasing anything else, that's for sure. The also had the cheek to charge postage.”

Helpful Report

Posted 3 years ago

“Ordered plants in October and paid. Some arrived, others did not. Was told over the phone that they were out of stock (5 small plants), and was offered one large plant instead. It never arrived. After five phone calls and an unanswered email was told to get a refund and reorder. This I did and a dead plant arrived. I phoned again to complain and a second plant was sent in lieu. It was also very dead. I took photos and complained and was offered £10 instead of a £19.95 dead plant. I bought seeds and now three months later I have the dead plant photos and some seeds. Do not use this abysmal company EVER. They told me on one phone call that they only wait to send out good plants. How ironic to have two very dead plants - with photos - arrive from them after a three month hiatus. Why? Does not a good company name matter to anyone there?”

Helpful Report

Posted 3 years ago

“I decided to go with Suttons for all of my gardening needs for 2022 based on what I believed to be a sound company and that thy hold a Royal Warrant. Totally meaningless and misguided, counts for nothing, terrible decision. I paid £10.00 on line for membership of Suttons Garden Club but never received confirmation of payment or membership. In fact there was a statement on my account page that gave my membership status as 'Not yet a member' - Red rag? after many calls and emails they claim they cannot trace my payment even after I sent them a screen shot of the Visa Payment and credit card details. I would have though it wasn't too difficult to sort out but I get the feeling they'e not really bothered.”

Helpful Report

Posted 3 years ago

“bought 5 rasbury plants onley one grew contacted suttons told my refund would be paid within1 -2 weeks never recieved it after conversation on phone said i had left it to late after i had been tod they would not refund me ie they offerd me 10 pounds my advice stay away from thi co”

Helpful Report

Posted 3 years ago

“Garlic bulbs ordered 4th October should have arrived 24th October 28th still not arrived after emailing I have now been advised order should be with me 10 to 14 day's. This is my first and last time ordering from you guy's.”

Helpful Report

Posted 3 years ago

“Very disappointing paid for advertised in the Daily Mail for what should be large pansy plugs, only half of them have come to anything, was expecting a better show of flowers.”

Helpful Report

Posted 3 years ago

“Awful plugs of bedding plants received, over 60% were either dead or badly wilted and small. Told they would replace them but still waiting and it’s October.”

Helpful Report

Posted 3 years ago

“Disgusted with this company. Ordered & charged but, NO Lime and Pear trees delivered apart from Irish bulbs with no delivery note attached! Tried emailing them but no answer!! Despicable!!”

Helpful Report

Posted 3 years ago

“So disappointed. Swapped over to Sutton's during the pandemic as I had always used Sutton's seeds. Plants are not same quality. Latest batch arrived broken loose in a big box. So badly packed no instruction on driver which way up. Unable to find one plant that could be salvaged. Don't waste your money. This is not a one off just the final straw. I will never use again for plants or seeds. Will be telling my horticulture society to avoid too.”

Helpful Report

Posted 3 years ago

“I think Suttons have taken too many orders with the boom in growing plants due to covid. Some of my plants were dispatched so late they will not mature. I have emailed a complaint but like others it has not been answered . I have been a customer with Suttons for well over 30 years but I will not order from them again they have changed for the worse.”

Helpful Report

Posted 3 years ago

“I have been a customer of Suttons for years and used to be a really good company - not sure what has happened but a few months ago they changed their website and it will not recognise my email address even though I still get sent offer emails from them!! I have sent several emails asking them to addess the issue but they have not responded to any of them and they no longer have a customer service number to talk to anyone - I tried the one on their site but the options only put you through to the order dept and the salesperson just cuts you off if you try to talk to them about the issues!! I used to order plants and trees regularly from them, their loss as now I will go elsewhere - very disappointed!!”

Helpful Report

Posted 3 years ago

“I ordered saffron bulbs in May and paid for them I later got told that they don’t get sent until August I am still waiting am I ever going to get them!!!!!!!!”

Helpful Report

Posted 3 years ago

“Ordered delphiniums on 6/6/21 still not received. Received a lot of e-mails but still no plants. Best avoided as obviously rank incompetent.”

Helpful Report

Posted 3 years ago

“WARNING This company has to be the worse company out there - avoid, avoid, avoid. I wish I had read the reviews before I placed my order for a pomegranate tree on May 24th. Like so many others my order didn’t arrive so I tried to query where it was. They delayed and delayed and lied and lied. Their website even said the item was out of stock but they kept on insisting I couldn’t have a refund until it was delivered and rejected! I cancelled the order but they ignored the cancellation. In the end I had to get my refund via PayPal. Thank you PayPal. A small parcel did arrive after I had contacted PayPal. Luckily I managed to catch the delivery person to tell them it had been rejected. Judging by the size of the box it couldn’t have contained the tree I had ordered. The whole process has taken months of stress. I will never order anything from them again. They are quick enough to bombard you with sales emails and offers and when you unsubscribe they send out junk mail instead! It’s a pity they don’t spend as much effort insuring that their customers actually received their orders promptly instead of wasting time on excuses and extremely poor customer service.”

Helpful Report

Posted 3 years ago

“Ordered Plants, subjected to a Long delay, no communication until I tried to cancel, then informed that my order was being packaged for delivery, suggested not to send them out and refund me, but their process apparently is that they cannot overide their system but advised to refuse when delivered, still waiting for refund. Shocking customer service. First purchase, will NEVER order again. avoid, avoid avoid. If I could give a lower star rating it would be in the minus”

Helpful Report

Posted 3 years ago

Suttons is rated 1.3 based on 338 reviews