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Suttons Reviews

1.3 Rating 321 Reviews

5 %

of reviewers recommend Suttons

Company Reviews

1.3

Based on 321 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 25%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plug collection were all dead on arrival and had been in transit for 6 days. No response to a request for a refunf aftetwo emails and 19 days. I think they are dishonest - they are still pushing promotions and clearly don't have the ability to deliver good service. I would avoid them.”

Suttons 1 star review on 30th June 2021

Posted 2 years ago

“I will NEVER use this company again. Ordered hanging plants and new baskets for the arrival of plants in May 2021. Baskets arrived - still empty, as I have not yet received plants and now its the end of June. Response to my emails with only apologies bu t still no plants forthcoming. I would have thought that a prestigious company like Suttons would give better service - nil points. What a shambles. JUST REFUND MY MONEY PLEASE..”

Posted 2 years ago

“I ordered 3 cucumber plants. They were 6 days in transit. On arrival the pots were bone dry and the plants in very poor condition. 2 perished within 24 hours. 1 is struggling, but may be viable with care. I expected better from such a prominent market company. Very disappointed. Will not recommend them to anyone. Unfortunate that I have to give a rating of one star.”

Posted 2 years ago

“I also ordered their perennial collection from the Martin Lewis Moneysavingexpert email from April 28th I had problems from the start. It looked like they had taken money twice, so I had to ring. Then delay after delay starting on the 30th April, two days after placing the order! Finally after ringing again apparently there was a crop failure and the plants would arrive in July and I should have had an email! I took the refund except they did not refund the correct amount, I was £1 short so have emailed again. Only a pound I hear you say but the cynical me wonders if this has happened to many people. If so and the customers don't query it, that's free money to Suttons. So I too gave contacted MSE with my sorry story and will never buy from Suttons again”

Posted 2 years ago

“I ordered bamboo at the beginning of June, with 24h dispatch. Today is 25 June, still no sign of the plants. The website is still showing 24h dispatch period. Quick delivery is the only reason I chose this shop. No communication in the meanwhile. I'm very disappointed.”

Posted 2 years ago

“Ordered the perennial 72 plant plug deal offered on Martin Lewis monthly email on 28/04 and they said delivery by 31st May , they then emailed to say 11/06 due to poor weather and failed again to deliver . I phoned this week to be told 15 th July , no apology , frankly rude customer services and admitted I should have had an email confirming late delivery The original advert says the flowers will bloom all summer … July is almost the end of summer , shocking service and will contact Martin Lewis to advise not to recommend this company again !”

Posted 2 years ago

“DO NOT SHOP WITH THIS COMPANY - They hand your details out to third part advertisers, I just received private medical adverts in the mail and it says at the bottom of the letter my information was provided to them by Suttons seeds, avoid this company like the plague unless you want old fashioned spam mail sent directly to your house. To add insultS to injury my actual suttons order took 2 months to bloody arrive”

Posted 2 years ago

“Bought a packet of beetroot seeds and they have come out as Swiss chard, emailed the company but got no reply, phoned them and put on hold repeatedly, no reply. Also bought a pack each of runner beans and mixed french beans, out of the two packets only 10 seeds have germinated! It’s the last time I’ll buy from Sutton’s .”

Posted 2 years ago

“Purchased four packets of seed tapes. Sown three times and results are, so far , two carrots and six radishes. No beetroots or parsnips. Total waste of money at £2.99 a packet. Contacted Sutton’s by email and absolutely no response. Will not be buying Sutton Seeds again. Very disappointed.”

Posted 2 years ago

“Need to do something about postage/packaging/delivery! Two orders now received with plants broken and completely damaged beyond saving. Also say “garden ready” but are tiny and still obviously too young to withstand postage.”

Suttons 1 star review on 24th June 2021

Suttons 1 star review on 24th June 2021

Suttons 1 star review on 24th June 2021

Suttons 1 star review on 24th June 2021

Suttons 1 star review on 24th June 2021

Suttons 1 star review on 24th June 2021

Posted 2 years ago

“Terrible service from Suttons I ordered "Best Value Perennial Collection" on 28th April this year and was told they would be dispatched and with me within 24 hours. After various emails(always at MY instigation and the last one resulting in an **Auto Acknowledgment** 10 days ago and never responded to properly ) promising " Product 200854 Best Value Perennial Collection Expected Dispatch Date Updated From 28/04/2021 To 07/05/2021" I eventually rang them today 22nd June and was told that there had been a "crop failure" with that product. Agreed to refund my payment through paypal. Absolutely terrible service and communication. definitely do NOT recommend”

Posted 2 years ago

“Absolutely awful customer service. The wrong items were sent to me. I have been in contact via email with Suttons and they typically respond every 7 or so days, always to tell me that they sent what I had ordered despite the invoice saying otherwise. I will now be claiming my £99.98 back through my credit card company (hopefully).”

Posted 2 years ago

“How I wish I had read these reviews before ordering...... 2nd April 3 Orders placed - Tumbling Toms arrived as expected however the expected date for Begonias passed with no communication 28th May I sent email asking for update 2nd June received email advising there is a delay and the plants will be sent in two batches with at least a week apart. I emailed same day saying this was unacceptable as the plants were being mixed and requested order for both be cancelled 4th June Your Refund has been Processed - this was for only one pack of Begonias 5th June I emailed explaining both orders were to be cancelled 7th June email receied Your Suttons Order Has Been Despatched 8th June I emailed saying do not send 9th June spoke to xxxxxxx in customer service department who advised nothing had been despatched, both orders had been cancelled and refund for both orders has been processed 12th June - pack of Begonias delivered, the internal box was so damaged and wet impossible to work out which ones they were! 12th June - emailed again and to date no response and no refund My advice is go to a garden centre”

Posted 2 years ago

“Personal recommendation - DON'T ORDER PARCELS FROM SUTTONS. Ordered a yuzu tree on the 21st February 2021. Was advised that the estimated delivery date for my plant would be April 8th 2021. The date came and went with no delivery. Chased delivery in early May and was advised it would be 7-10 days. Parcel was a no show. Chased again as they are clearly unable to deliver and asked for a refund. Response was "we are unable to offer you a refund as your order has been processed". No delivery notification and no date given for delivery. Mid June - parcel still is not delivered. I am still being declined a refund as my order is "processed" - except that their own terms and conditions as of the 17th June 2021 state the following: "Orders for perishable and personalised goods may be cancelled up to the point of delivery but not once delivery has been made." Plants = perishable goods. It appears (theory!!) that Suttons are attempting to delay giving refunds and then declining said refunds, based on the fact that they have delivered a perishable good. Appalling. Will never order from them again. Will continue chasing for a refund.”

Posted 2 years ago

“Terrible customer service. Ordered some perennial plug plants in April, original delivery was 7th May. Then they changed to 11th June, this came and went and heard nothing and after emailing them and waiting 5 days for a reply they now say 12th July!”

Posted 2 years ago

“All plug plants or missing or dead waited over 1 month for plants sold as ready for dispatch. The company has let me down twice, I should have learned my lesson on first order. Never again”

Suttons 1 star review on 17th June 2021

Posted 2 years ago

“Total disaster I will never place an order with this company again I placed order on 9/05/2021 and arrived on 11/6/2021 plants all dead some didn’t even have plants in the seed plugs I paid £8.49 for and I never got the rest of my order either so waiting on a full refund. If not I will take this up with PayPal and send them all the pics and let them deal with it. In future I will go back to Farmer Gracie they are the best should have stuck with what I know,”

Suttons 1 star review on 17th June 2021

Suttons 1 star review on 17th June 2021

Suttons 1 star review on 17th June 2021

Suttons 1 star review on 17th June 2021

Suttons 1 star review on 17th June 2021

Posted 2 years ago

“Ordered plants for Mother's day, still not arrived. Terrible customer service. Avoid!”

Posted 2 years ago

“Suttons are an absolute disaster every day I receive an email with offers that they don't seem able to fulfil and after having an account with them for a number of years I now can't access the account. Hardy geranium sanguineum ordered in February dispatch date kept being put back until I cancelled last week. Lobelia ordered in May supposed to be 48 hour dispatch was told being 'picked' when I called last week have now received new order email for a different lobelia. Rang customer services today and eventually found out what I'd guessed they have changed the order because they have sold out of the plants I ordered. Have cancelled order and hope to get my money back. Can't blame the virus as other companys are still providing a good service, avoid this company as there are plenty of other much more reliable suppliers.”

Posted 2 years ago

“Order placed 30th April. 15th June now and still no sign of despatch. When I email I get an automatic reply saying they will respond in 10 days. I asked for a cancellation and got a quick reply saying I would have the plants by the end of the week. That was two weeks ago... Again have asked to cancel. Also I am receiving an absurd number of emails offering various deals. Why on earth would I order again when they can't complete this one order.”

Posted 2 years ago

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Suttons is rated 1.3 based on 321 reviews