Suttons Reviews

Name: Suttons
Rating: 1.25

1.3 Rating 338 Reviews

5 %

of reviewers recommend Suttons

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Metrics

1.3

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Half order arrived like this other half never arrived Meessged customer service no reply third order this year to arrive dead or not at all”

Helpful Report

Posted 3 years ago

“Ordered bedding plants in Jan for May delivery still waiting. Emails and online forms ignored, telephone calls to customer services unable to help plants always 7 to 10 days away from delivery. No call back and refuse to refund. In my experience this is this worst online company I have ever dealt with shocking”

Helpful Report

Posted 3 years ago

“Awful awful awful I ordered in April from one of their special offers. They clearly had so many that they couldn't or didnt want to honour the offer. I was given 5 different delivery dates from early May until more recently, mid July! I've had every excuse under the sun why the plants were not delivered, completely ignoring the fact that I had told them I needed them by a certain date. After June I was chasing the delivery dates and it was only when I was told the delivery was now expected to be mid July, and that I could cancel for a full refund, that I accepted this. However, if waiting for no delivery was not bad enough, I'm now chasing my refund. I've had two emails one suggesting a refund of £0 🤷🏼‍♀️, and the other today, offering me a partial refund of £14.99. They still owe me money!!! It shouldn't be this difficult to either delivery the goods or give a refund. In summary, avoid. There are plenty of other more reliable companies out there. Thankfully Morrisons had a huge selection of stunning plants and my garden looks amazing for half the price .... now to chase the rest of my money.”

Helpful Report

Posted 3 years ago

“Sunflower plants dried out and wilting An offer on phlox not ready for weeks Refund not paid within the promised 3-5 days promised”

Helpful Report

Posted 3 years ago

“Terrible service. Sells plants that are not ready? Even planted? Waited months for my order to be sent in drips and drabs. No good if you in a hurry to get planting. I will be lucky the tiny plugs will flower this year. Nothing like the pictures. Still waiting….”

Helpful Report

Posted 3 years ago

“I ordered some plants In early June but when I received my confirmation email it said they would be despatched June 2022.Therefore I cancelled my order and said I wanted a refund if my payment had been taken(which it had).Many emails later I still have not received my refund.The last reply I got was theysaid that they had issued it but had not gone through.”

Helpful Report

Posted 3 years ago

“Worst customer service I have ever come across. No reply to emails. No communication whatsoever. Had to apply to PayPal for a refund and they did not reply to them either. Shocking behaviour for a major company. Luckily there are more companies who supply these types of products so they will get my business in future.”

Helpful Report

Posted 3 years ago

“Read all reviews before you buy ; terrible service but they have a good bombard you with e mail offers service . Absolutely the worst service i have ever come across with an established company ,,,,, Ohhhh; refunds just don't happen when they say either,,”

Helpful Report

Posted 3 years ago

“I ordered an advertised batch of summer flowers from Suttons, and have so far received absolutely nothing from them in return for my £10.99. I have emailed them three times now to ask when my order will be delivered, but have received nothing more than automated replies, and further automated marketing emails trying to entice me to buy even more from them. I don't think so!!!!! Absolutely pathetic service. No customer care whatsoever. Useless waste of my time and money. I'm still waiting for a reply, but nothing. Suttons now have my £10.99 but have sent me nothing in return. Criminal theft, and offering me no written excuse whatsoever.”

Helpful Report

Posted 3 years ago

“I ordered 3 x bamboo cloches in May, they have never been delivered, it takes ages to get an email response and each time they say they will refund me when the goods come back, come back from where? They won't answer the phone so I guess this is how they get away with it and I just don't know what to do to recover the money..”

Helpful Report

Posted 3 years ago

“AVOID ! Absolutely useless.Ordered 29/4 .Delivery put back until 31/5.Still not deld . Emails taking ages to get reply.I have told them to cancel and refund but reading reviews that is going to be a battle. Save yourself the hassle and buy elsewhere .”

Helpful Report

Posted 3 years ago

“The plug collection were all dead on arrival and had been in transit for 6 days. No response to a request for a refunf aftetwo emails and 19 days. I think they are dishonest - they are still pushing promotions and clearly don't have the ability to deliver good service. I would avoid them.”

Helpful Report

Posted 3 years ago

“I will NEVER use this company again. Ordered hanging plants and new baskets for the arrival of plants in May 2021. Baskets arrived - still empty, as I have not yet received plants and now its the end of June. Response to my emails with only apologies bu t still no plants forthcoming. I would have thought that a prestigious company like Suttons would give better service - nil points. What a shambles. JUST REFUND MY MONEY PLEASE..”

Helpful Report

Posted 3 years ago

“I ordered 3 cucumber plants. They were 6 days in transit. On arrival the pots were bone dry and the plants in very poor condition. 2 perished within 24 hours. 1 is struggling, but may be viable with care. I expected better from such a prominent market company. Very disappointed. Will not recommend them to anyone. Unfortunate that I have to give a rating of one star.”

Helpful Report

Posted 3 years ago

“I also ordered their perennial collection from the Martin Lewis Moneysavingexpert email from April 28th I had problems from the start. It looked like they had taken money twice, so I had to ring. Then delay after delay starting on the 30th April, two days after placing the order! Finally after ringing again apparently there was a crop failure and the plants would arrive in July and I should have had an email! I took the refund except they did not refund the correct amount, I was £1 short so have emailed again. Only a pound I hear you say but the cynical me wonders if this has happened to many people. If so and the customers don't query it, that's free money to Suttons. So I too gave contacted MSE with my sorry story and will never buy from Suttons again”

Helpful Report

Posted 3 years ago

“I ordered bamboo at the beginning of June, with 24h dispatch. Today is 25 June, still no sign of the plants. The website is still showing 24h dispatch period. Quick delivery is the only reason I chose this shop. No communication in the meanwhile. I'm very disappointed.”

Helpful Report

Posted 3 years ago

“Ordered the perennial 72 plant plug deal offered on Martin Lewis monthly email on 28/04 and they said delivery by 31st May , they then emailed to say 11/06 due to poor weather and failed again to deliver . I phoned this week to be told 15 th July , no apology , frankly rude customer services and admitted I should have had an email confirming late delivery The original advert says the flowers will bloom all summer … July is almost the end of summer , shocking service and will contact Martin Lewis to advise not to recommend this company again !”

Helpful Report

Posted 3 years ago

“DO NOT SHOP WITH THIS COMPANY - They hand your details out to third part advertisers, I just received private medical adverts in the mail and it says at the bottom of the letter my information was provided to them by Suttons seeds, avoid this company like the plague unless you want old fashioned spam mail sent directly to your house. To add insultS to injury my actual suttons order took 2 months to bloody arrive”

Helpful Report

Posted 3 years ago

“Bought a packet of beetroot seeds and they have come out as Swiss chard, emailed the company but got no reply, phoned them and put on hold repeatedly, no reply. Also bought a pack each of runner beans and mixed french beans, out of the two packets only 10 seeds have germinated! It’s the last time I’ll buy from Sutton’s .”

Helpful Report

Posted 3 years ago

“Purchased four packets of seed tapes. Sown three times and results are, so far , two carrots and six radishes. No beetroots or parsnips. Total waste of money at £2.99 a packet. Contacted Sutton’s by email and absolutely no response. Will not be buying Sutton Seeds again. Very disappointed.”

Helpful Report

Posted 3 years ago

Suttons is rated 1.3 based on 338 reviews