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Swoon Editions Reviews

1.2 Rating 185 Reviews

4 %

of reviewers recommend Swoon Editions

Company Reviews

1.2

Based on 185 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swoon Editions 1 star review on 29th May 2022

Swoon Editions 1 star review on 29th May 2022

Swoon Editions 1 star review on 29th May 2022

Swoon Editions 1 star review on 29th May 2022

Swoon Editions 1 star review on 14th May 2022

Swoon Editions 1 star review on 14th May 2022

Swoon Editions 1 star review on 14th May 2022

28

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were honestly a bit wary ordering from them based on some of the reviews, but we're glad we did. We ordered a dressing table and the quality is really impressive for the price. Customer service has also been really good - they responded quickly to answer some questions before we ordered, and then dealt with a minor issue quickly and without fuss. Would definitely shop there again.”

Posted 8 hours ago

“Excellent customer service Able to return drinks cabinet without question as it did not suit the room Took delivery of a sideboard which is fabulous solid well made and a very nice addition to our home Highly recommend Swoon Couriers were at all times courteous and very helpful”

Swoon Editions 5 star review on 2nd March 2022

Swoon Editions 5 star review on 2nd March 2022

Swoon Editions 5 star review on 2nd March 2022

Posted 2 years ago

“Love everything about Swoon. The service is brilliant, products beautiful and reasonably priced. The delivery has always been really quick too so would definitely recommen.”

Posted 5 years ago

“I have ordered from swoon several times and each experience has been great. I have found a lot of unique and stylish pieces that I love looking at everyday in my home. I love swoon and often check the website for new items! Even the returns process is simple and easy. I would highly recommend swoon!”

Posted 5 years ago

“They are simply fantastic! Super organized, super helpful, super competent and super friendly!”

Posted 6 years ago

“Very easy to select the type of furniture that we needed and follow up customer service was excellent”

Posted 6 years ago

“After getting to the point were I couldn't wait any longer I was contacted by the Swoon team with details and my sofa got delivered this morning. The quality is as I expected it to be and I am very happy at this moment with the purchase. Their reaction was unexpected and quick. They sincerely apologised for the lack of details, which I appreciate and would happily turn my feedback into a genuinely happy one. Thank you Swoon team for sorting this out quickly.”

Posted 2 years ago

“Love the furniture: the contemporary lines and gorgeous woods. One item was slightly damaged when it arrived and Swoon replaced it quickly. My only problem is I am still waiting for a piece I bought in April!”

Posted 5 years ago

“I've ordered a few pieces of furniture from Swoon - a TV table and two bedside tables - and they were reasonable quality for the price. My latest purchase of an extending dining table has been extremely disappointing. The first had serious scratches on the surface and the drawer didn't close properly - I waited a few weeks for an exchange and the replacement was even worse quality. Swoon offered a 15% partial refund - which given it was a £600 table seemed rather stingy. If I'd purchased it in a charity shop for £100 I would have been happy with it - but there's serious misalignment with their pricing and quality on this one.”

Posted 2 years ago

“the products are very good when ordering you anticipate a long wait up to 3 or 4 months the problem is that on 3 occasions Swoon deliver much later my November order hasn't been delivered and it January this has happened with past orders and also in once case a late item finally arrived and it was the wrong item so good products very poor delivery , if you don't mind waiting along time to get what you want”

Posted 4 years ago

“The furniture itself is awesome and you can't fault the price. But the delivery process is absolutely painful. Swoon give you updates re: when your furniture is due to arrive in their warehouse - I've made 4 orders and all 4 updates have been horribly wrong. I waited an extra 3 MONTHS to receive part of my order. Customer Services are polite but always say the same thing, "your order is delayed - we expect it in our warehouse next week." I had that same reply 6 times. The furniture is great but the constant need to chase your order and 3 month delays in delivery times are completely unacceptable. I should have paid the extra and gone to a retailer who can deliver to the timelines they advertise.”

Posted 5 years ago

“i bought this cabinet over a year ago came faulty shelves fittings didn't fit handle's brass coating was peeling off Still not resolved I need to use the cabinet and I had to hire a carpenter to fit the shelves which cost £70.00 He tried fitting the replacement handles sent, but they don't fit Asked Swoon to send me a new cabinet instead, since it's back in stock and it's been 1 year 2 months and I have been incredibly patient... and I asked to keep the 2 shelves of the faulty cabinet I have here in order to try and compensate for this ridiculously appalling service; making me wait to use this expensive product for an absurd amount of time; delivering faulty items; being dodgy and friendly winding me up in order to not compensate me; and finally not wanting to compensate me for having to pay £70.00 for a carpenter to come here to fix a faulty product that Swoon cheekly delivered to me and have been fulling me into waiting for it to be fixed for more than a year and still nothing! after all of that Swoon refuses to compensate me in any shape or form, much less letting me keep the 2 extra shelves that his cabinet desperately needs as 2 of the compartments become just a waste of space without shelves. They refuse to do that and had the nerve to not offer me any other kind of compensation for all the stress, wait, patience and money spent. I'm gonna start copying and pasting this text in every single social media channel and review websites I can possibly find telling my story and showing people that Swoon editions is nothing but another scamming online furniture company that will gently screw you out of your money and mental health with all this stress for more than year I hope I can get everyone to hate Swoon like I do”

Posted 5 years ago

“Contacted Swoon twice to advise that after staying in all day my item wasn't delivered but no one has had the courtesy to contact me back. Customer Service is crucial for a company and have found Swoon to lack in the area - all I required was a courtesy response as I had contacted the couriers myself to arrange the delivery (yet couldn't advise why the item was not put out for delivery in the first place). Therefore after already waiting many weeks for the item I had to wait another week for it to be delivered. On a positive note though, the TV stand is fantastic and the delivery company were very good, brought the product in, unpacked it and took the boxing away, so A* for Arrow Couriers, sadly cant be sad the same for Swoon Customer Service”

Posted 5 years ago

“AVOID AT ALL COSTS AVOID AT ALL COSTS! I'm having awful service from Swoon and have got to the point where I'm tired of chasing customer service and complaints team. Here is a brief breakdown of my experience: Bed ordered in Nov 23 deliver expected 12 weeks (mid January) £1300 bed which we thought we would treat ourselves to from what seemed a high end company. 3 days before delivery date email and text to say delayed. Finally arrived week later and with parts missing and parts faulty. 24/1 – I contacted customer services and emailed with photo’s of all faults as requested. Day later repair arranged by Swoon. 6/2/24 – Homeserve employee turns up with no parts and was told he was just here to put bed together. Could not do anything so left. 6/2/24 rang back Swoon – told can’t do anything until has Homeserve report. 7/2/24 – I again have to chase finally get response and told either new bed (12 weeks) or order parts 2-3 weeks. Given 20% refund at this point but not happy at all. Email sent to me saying parts now going to be 3-4 weeks. 29/2 – I was emailed to say still waiting on tracking update. I emailed back to say seems as though delay email coming next. Received email back saying deadline is still 6/3/24 6/3/24 no parts arrive and no contact from Swoon saying there was going to be a delay. 7/3/24 – I ring to get update and told Swoon will need to chase tracking order, will here back in 24 hours 8/2/24 – not heard anything so I call back – still no update. 11/2/24 – I have to chase again as no contact from Swoon – told still no tracking order and needs to be escalated. 12/2/24 – Still having to chase and told should be dispatched this week and will be given tracking number. I asked to be called by one of CEO’s as at a point now where had enough. Told will have update by end of day. – No contact made from Swoon. 13/2/24 – Have to chase again. Still no tracking number and can not give me idea of when I will get parts. Asked once dispatched will it be next day delivery told not sure would have to ask supplier. 14/2/24 – still no update so had to chase again. Told by John that parts will be shipped tomorrow as just spoken to supplier. I asked what service will they use so I know how long delivery will take. He didn’t know and when asked why that hasn’t been asked just keep getting told our supplier sorts this, not our process etc etc. Me and my wife have now been sleeping on a mattress on the floor for the last 8 weeks and still non the wiser as to when the parts will arrive.”

Posted 1 month ago

“I ordered a vanity table but then changed my mind and cancelled it before it had been dispatched. I was advised that this was no problem and that I would recieve a refund in 5-10 days. It has been 7 weeks and despite regular assurances that it has been processed I have yet to receive any refund.”

Posted 1 month ago

“I have already reviewed the appalling customer service with regards to the delivery of this sofa. We’ve now had this product 2 years. It is a sofa bed that cost £2000. Is it worth the investment!? Not even a fraction of it! The cushion on the sofa is lumpy, bumpy, saggy and totally uncomfortable. It hasn’t had any excessive usage, has been turned, plumped, you name it. The sofa bed mattress is so uncomfortable that regular guests (including my poor dad, who we invested in a ‘good’ sofa bed for’ request to sleep on the airbed instead!!) I wrote to customer services. They sent out someone to assess for manufacturing defects, which I told them they wouldn’t find as it isn’t a manufacturing issue but a quality issue. LO and behold, nothing was found, and as I’ve now had the sofa A WHOLE TWO YEARS nothing can be done. I could cry. We aren’t made of money, this was an investment so my dad could be comfy. It is the absolute worst investment I’ve ever made in my life and I am appalled with the product and the company. Guests this weekend spent one night on Swoon’s sofa bed, and opted for a mattress topper on the floor instead of sleeping on it again. Swoon still refuse to take this further. Go to ikea, it’s better all round 👍🏻”

Posted 1 month ago

“TERRIBLE COMPANY!!!! Avoid at all costs, save your money and stress levels, furniture damaged, then faulty, then they don't refund your money when they say they will. Wish I'd never ordered from them!”

Posted 3 months ago

“Ordered a TV stand from Swoon and I'm sure the website said "10 or more in stock". The confirmation email then said delivery would be in 3 months' time. Fair enough, I was willing to wait. For those 3 months, there was no update from Swoon on my order. I began to wonder if it was ever even placed. Until one day I got a text message from Rhenus, their 3rd-party delivery company. I booked a delivery slot, stayed at home for their arrival – and they never arrived. No one contacted me, I had to get on the phone to Rhenus and Swoon to tell them they hadn't delivered my item. A new delivery slot got booked. Then, on the day, that delivery slot gets changed at short notice by Rhenus – but does eventually arrive. I have no idea where Swoon store their goods but their packaging smells of urine/vomit. Honestly – it's as though the furniture is left in a warehouse that's rotting away. (I've ordered two items from them now and they've both smelt like this.) Opened up the box, which was overpacked with styrofoam and cardboard. Maybe that's a good sign, to really protect the furniture? Nope. When I got the TV unit out, one corner of it was cracked. When I touched it, a big chunk of wood fell off. I looked closer and it's really obvious this damage occurred before the unit was boxed up and shipped. Someone stuck the piece of wood back on, hoping no one else would notice. Or maybe someone else rejected this item and Swoon palmed it off to me? Having seen how hard it is to return anything or get a refund from Swoon, I'm not going to bother. The damage is at the back of the unit and I can just about live with it. But I won't be buying from Swoon again. They're unreliable and their quality is poor. Wish I'd seen these reviews before purchasing.”

Posted 9 months ago

“Where to begin? Think VERY carefully before parting with your money to buy something from Swoon. I ordered a sofa for my new home. When it arrived, only two of the three parts were delivered. One of these was damaged. Of course, I set about trying to resolve this, and here’s where it went rapidly downhill. After initially being told the third part of my sofa was out for delivery, it quickly changed to it was lost. How someone loses a large section of a sofa is beyond me, it’s staggering incompetence, but that’s by the by. The sofa I ordered is still available on their website, but this is where you have to watch out. It is important to note I had ordered my sofa from the Speedy Design section, not made to order. By the time I started my complaint, there was no other stock of the specific item I ordered in Speedy Design after my delivery. However, Swoon are still selling the EXACT same sofa on their made to order section. The resolution options I was offered was a full refund, or I could choose a replacement item, but only from the Speedy Design section. Wanting the specific sofa I had taken time to choose, I asked to have a replacement sofa ordered from made to order and sent to me. A like for like product replacement. After much to-ing and fro-ing, Swoon are outright refusing to do this. They say it is impossible, impossible they tell me, because the two items, despite being physically identical, cannot be replaced one for the other as they have different product codes. Irrespective that the item is the exact same physical creation, because the codes are different, they are completely and utterly unable to replace my Speedy Design with a made to order. I finally accepted this and perused the items available on Speedy Design, and found a second choice sofa which would do to replace my 2/3 of a sofa I currently have. And guess what… Swoon are refusing to honour this option as my second choice is a few hundred pounds more expensive than the initial sofa I ordered, and they won’t make up the price differential. This is where we are at: I have moved into a new home, I have had no usable sofa for three weeks now, due to Swoon’s incompetence (again, how is it possible to lose one third of a sofa?), and Swoon’s customer service are slow, inflexible and quite frankly clearly only care about saving their money over their customer service. It’s appalling. I have agreed to their conditions of swapping my 2/3 of a sofa for a Speedy Design replacement, and all of a sudden there is a price limitation on this? So unless you want 2/3 of a sofa, I’d really recommend steering well clear of Swoon at all costs.”

Posted 9 months ago

“I bought a desk from Swoon. Nearly 6 months later the desk collapsed after a desk lamp was placed on the desk. Customer service dismissed my complaint saying that the desk had been misused! Do not touch this company - I wish I had read the reviews before buying.”

Posted 11 months ago

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Swoon Editions is rated 1.2 based on 185 reviews