Sykes Cottages Reviews

"Terrible company, booked a holiday yesterday through booking . Com. Cottage discrption states \u2018Pets\u2019 allowed. Confirmation comes through from Sykes holiday cottages stating 1 pet only. We needed to cancel which they won\u2019t honour. So we\u2019ve lost \u00a3728. At time of booking we were unaware that it was through Sykes holiday cottages. Sykes state that we should have read their terms and conditions. How would we have known that being that we booked through booking . Com. \r\nIve spoken to four different people thats when they actually answer the phone. Their whatap chat which is their preferred method of communication never respond, I they have no empathy and dont deserve business even their CEO didnt bother responding"

"We had booked a week in North Yorkshire for the upcoming September (2024). However, my wife suffered a serious stroke a while back and has deteriorated steadily to the point that I am now her full time carer, helping her dress, toilet, feed, medicate etc. She can't walk more than 5 yards and has to use a stroller and mobility scooter. With all this taken into account, we both felt that the upcoming holiday would be a washout, so decided to cancel. Contacted Sykes who were totally hapless. Even though I'd paid in full at the time of booking AND taken out cancellation insurance, when I tried to cancel, I was shown the pop-up that I am not entitled to a penny! Why??? I contacted the insurance company direct who then sent me a 'claim form'! It was 8 pages long and full of bumff! Question after question unrelated to why I wanted to cancel! In the end I gave up trying and will now have to accept that I will probably lose \u00a3709 paid! I have used Sykes many times over the years but never again! Words of warning!..... don't fall for the 'Insurance scam'!!"

"I booked a holiday rental and paid in full. I was due to go tomorrow and they cancel my holiday. They have kept my money despite me requesting a full refund so I can look elsewhere. They have just cancelled for no reason. I am paying interest on the full amount paid to them. They should at least pay my money back straight away. Awful awful company & the property owners are worse. \r\nSykes are also impossible to get through to on the telephone and their app just doesn\u2019t allow all types of queries. Awful company. I am unable to book elsewhere as they have not refunded my money."

"Sykes are awful! There is nothing bad to be said about the property owner or the actual property we booked via Airbnb, but Sykes, who manages the property and is, therefore, the official host on Airbnb, is terrible to deal with. \r\n\r\nWe needed to change our dates; Airbnb and the property owner were happy, but Sykes made it impossible, blaming \"data protection\". \r\n\r\nI was the guest, Sykes was the host, and Airbnb was the platform - data protection does not prevent a guest from communicating with their host! \r\n\r\nRegardless, Sykes claimed that since \"AirBnB changing their terms and conditions, we are unable to pass data protection checks that would allow us to legally help with the booking.\". \r\n\r\nThis is obviously a complete farce, and they are using this as an excuse to fob off customers. \r\n\r\nAirbnb should consider removing SykesCottages.com as a host from ALL Airbnb properties, given this factually incorrect information they give to customer support queries, causing reputational, brand and goodwill damage to Airbnb. \r\n\r\nLet's see how quickly SykesCottages.com suddenly finds the ability to have half-decent customer service once Airbnb cuts them off at the teat. I hope they go bankrupt, and I will never book any trip that has SykesCottages.com as the host."

"Dont use this company - total shambles. Soiled carpets, whistling boilers and broken matresses - they say 'its matter of opinion', i say - they ruined our holiday."

"Dont use this company - total shambles. Soiled carpets, whistling boilers and broken matresses - they say 'its matter of opinion', i say - they ruined our holiday."

"Dont use this company - total shambles. Soiled carpets, whistling boilers and broken matresses - they say 'its matter of opinion', i say - they ruined our holiday."