“The products and how-to videos are great. The only part of the business I do not like is that I would love to be able to call and speak to someone when needed. I understand manning phones can be a logistical problem, but sometimes we as customers need answers quickly.”
Hello Andy,
Thank you sincerely for taking the time to share your feedback with us. We value your input and are grateful for the opportunity to improve our service.
Please be advised that, although we currently do not have a phone service for customer inquiries, our dedicated team is committed to responding to emails promptly. We understand the importance of timely communication and are actively working to ensure efficient and effective responses.
Your advice is highly appreciated, and we assure you that we will keep it in mind as we strive to enhance our customer experience.
“If you purchase anything from this company, please do not rely on customer support for any type of electronics, headlights tails lights etc…
You will not get any install instructions with any type of headlights that you purchase where wiring is involved
Took me months to get my hyper flask straightened out until I finally bumped into a gentleman who knew what he was talking about in out of casual conversation. It was nothing but a fuse, where all other techs were telling me it’s resistors and the wiring harnesses. And then they also started blaming my tail lights for the issue
Maybe their products are good, but their customer service is absolutely terrible. Do not expect the answers for days if you get any at all.”
Hello Mark,
We sincerely apologize for the experience you've had with our customer service. It's important to note that the advice and replacements we provided were based on guidance from our suppliers.
In reviewing your case, our customer service team diligently followed up multiple times to ensure resolution, but unfortunately, we did not receive a response from you. Alpha Rex has confirmed that their Alpha Rex technician Rodrigo reached out and assisted in resolving the issue.
Should you wish to initiate another claim or if there's anything further we can do for you, please let us know. We are committed to actively working with you to address any concerns.
Posted 1 year ago
Hello Mark,
We would like to inform you that, based on the latest update from our dedicated customer service representative, your reported issue has been successfully addressed. The specific fuse we examined was the TAIL fuse, and all necessary corrections have been made to ensure the proper functioning of your system.
We appreciate your patience and cooperation throughout this process. If you have any further questions, concerns, or if there is anything else we can assist you with, please do not hesitate to reach out. Your satisfaction is our utmost priority, and we are here to help in any way we can.
“Very convuloted on a return. They are not the provider of your purchase. A picture is required before you can return the product you purchase and you have to pay for it. Not user or customer friendly.”
Hello Henry,
Thank you for providing feedback, and we sincerely apologize for any inconvenience you experienced in receiving your order. Our records indicate that we communicated the delays to you, as these circumstances are beyond our control, and lead times can fluctuate. In our effort to keep all of our customers, we've also update our website with current shipping times.
We value your understanding and patience in this matter. If there's anything more we can do to assist you or if you have any further concerns, please feel free to let us know
