“I was initially satisfied with the optics and lenses although only tried them for less than a day. Wanted a color change of the lenses but was notified that I would have to pay hanf price to do so. I started using the prescription more often. I have been using these for working outdoors in a climbing harness (4hrs) and the prescription from Tajima always give me a headache/vertigo which is unsafe. Needless to say I dont feel I will be refunded the full amount even though I am not satisfied and have now resorted using my old scratched Maui Jim lenses.”
Hi Loreto, sorry to hear all of this. First of all, if you'd like to return the lenses for a full refund, you may at any time as we've told you over email. You never replied to my follow up email explaining that as one of your options. Secondly, as per our policy, we do simply charge our cost to remake the lenses for a lens color change. All lenses are custom made to order so it's not a simple exchange of stock. Plus with prescription lenses, the previous lenses are rendered completely useless when we made everything exactly how you ordered and requested. Finally, to help you with the prescription lens issues you reference, we would need to speak to you - over email or the phone - but you haven't responded to our correspondence. We can't help you if you don't reply to us or communicate with us.
The only communication we've had with you about the prescription lenses working or not was you saying:
"Optics and lens quality are great as I have been using them yesterday and today for work. Polarization is also amazing for these lenses. I'd state that they are right up to par if not better than the Maui Jim lenses that were previously installed; there is no distortion when looking at LCD screens like I would with the Maui Jim lenses which I prefer."
“Not happy with them. The polarization distorted around edges when they snapped into frame. They are scratched already!. It took two years before a saw a scratch with my original Kannon lenses.
I am careful with them and always keep them in a case. Next time I would rather pay an extra 100.00 and get a complete new pair.
I revived a call from the owner which I do appreciate. He explained the distortion is normal due to compression around the edges. You cannot see it while wearing them so it's not a huge issue.
Still bummed out about the scratch after only a week but, I guess that one is on me.”
“When I moved to install the replacement lenses, they did not fit near the top and there was gap between the frame and the lens. I tried tightening it with zip ties overnight, but it didn't work. I tried gluing the lenses on, but the glue just got over the lenses and ruined them. Maybe my model is too old to repair, but this is disappointing.”
