“Extremely unhappy with this company. As a disabled person moving into a new property I needed carpet for bedroom, so to enable construction of bed for immediate use.
The carpet fitter came to an empty property, to which I had no broom or equipment as I hadn’t moved in yet.
Turning up late, the fitter was evidently in a hurry. I asked if he was going to sweep the floor before fitting and was told “ I picks up any bits by hand!”
I asked for a broom so I could sweep the floor. Reluctantly, I was given a broom and as I was sweeping, the fitter was throwing the underlay behind my feet, not giving me a chance and was staring in my face so aggressive like he wanted to fight me.
Lo and behold there was a wooden lump under the carpet when he had finished, on the Saturday.
Called the shop on Monday, a rep came round and said he would send back fitter. In the meantime I began to feel many lumps underfoot, which on inspection was in the underlay itself.
The manager told me the problem was my subflooring and he was sure it was not their product.
I went back and forth with this manager who wanted to bring the underlay manufacturer to do an inspection. Under consumer rights there is no room to defer to a third party!
I was unable to set up my bedroom and had to sleep on a blow-up bed for a month whilst this was going on from 13th December, through Xmas and new year before they agreed to come in January and sort it out, after I sent emails and notice that I intend court action. Being a disabled person and a non Muslim who fails to pray five times a day, which is a reason given on the Website as to why at prayer time they may not respond to a.call or a visit to the shop, I would stay far from this Company!”
