“The Tarte website has a foundation finder feature and it was the wrong shade which makes me look pale. Customer service refuses to give me a replacement foundation. Terrible way to treat a new customer. The eyeshadow does not go on smoothly. Blotchy and not a good quality”
“A very disappointing experience all round I think. Your website is very clunky and not easy to use. I understood the delivery process after I wrote to them the first time that it takes all up about 6 weeks. There is no follow through by Tarte about where your delivery is at , unlike Australia companies where they keep you appraised of delivery dates, who is delivering the package expected date of arrival. Tarte's view from reading the emails is that you contact us. We don't contact you. That's poor customer service. Then after tracking the item myself, the tracking stops about 2 weeks ago. I contacted Tarte again to ask for further codes so I can access the shipping companies website. Only to find out from Tarte that my purchase is lost in transit and can't be replaced because I am an international customer. I suspect that's the cost as they will need to pay for shipping again. Then it takes another 10 to 14 days to refund the money, probably a business policy. It's not clear whether they refund the entire amount shipping plus cost of the item or just the cost of the item as this not explained in the email. What they are prepared to do is give me a 20% discount on my next order. It's very unlikely that I will deal with this company directly again. From purchase to when I will eventually receive a refund it will take about 6 to 8 weeks. It's not the staff issue here, it's the company and their policies and how they deal with the consumer.”
“See attached photo. I recently submitted an email to customer support, and they quickly replied with a response that did not address my email. I simply want to communicate clearly and feel heard.”
“My makeup I usually by at CoverGirl is not durable and is not my style. Since I live in London,UK I have to be pretty and preppy! Tarte Cosmetics is defiantly my style and I especially love my 3 favourite collections Maneater, Sea, and Amazonian Clay! Thank u!”
“I love their makeup. The fact that it is cruelty free is really important to me but the products are long wearing and high quality too. It took about ten days to arrive from America but was definitely worth the wait!”
“Tarte has fantastic offers and rewards schemes. And the products are second to none. Delivery takes a little longer as it's travelling from the US to the UK but it's worth the wait!”
