“Tarte means whore. It would be great if women in this country would stop buying products that label you whore or slut. "Buy Tarte Cosmetics and be treated like a whore for the of your life! Support misogyny today and label yourself a slut" Thats what their logo should say. Have some respect for yourself!!!”
“The products are mediocre but ok for very light coverage. Their 2023 Black Friday sale discounts change during their sale period so right after I ordered some products I asked for a price adjustment which customer service denied even if I didn’t receive the products yet. This company has zero flexibility and even less customer appreciation. I will never buy from this company again!!! The products are not worth it so it will be easy to change to a better company!”
“I placed an order of one of their 'make-up bag deals' in Oct 2022. After waiting way beyond the expected delivery date with no news I contacted them to be told that my order was 'lost in transit', I would be refunded within 2 weeks and should place another order. I stated that I would not get the same deal again and it was not my fault the order went missing. They offered to pay me the difference between my first and second order and to cover express delivery so I would get the order by end of Nov (great, sure!). What a lie! I have not received my order nor have I received this partial refund. The customer service has been terrible; they simply tell you to wait X working days and 'you'll get an email', which you won't get. I have emailed, called and phoned to no avail. I have asked to raise a complaint and escalate and the advisors refuse to transfer you to anyone else. I will never buy from them again and advise that you don't either.”
“A very disappointing experience all round I think. Your website is very clunky and not easy to use. I understood the delivery process after I wrote to them the first time that it takes all up about 6 weeks. There is no follow through by Tarte about where your delivery is at , unlike Australia companies where they keep you appraised of delivery dates, who is delivering the package expected date of arrival. Tarte's view from reading the emails is that you contact us. We don't contact you. That's poor customer service. Then after tracking the item myself, the tracking stops about 2 weeks ago. I contacted Tarte again to ask for further codes so I can access the shipping companies website. Only to find out from Tarte that my purchase is lost in transit and can't be replaced because I am an international customer. I suspect that's the cost as they will need to pay for shipping again. Then it takes another 10 to 14 days to refund the money, probably a business policy. It's not clear whether they refund the entire amount shipping plus cost of the item or just the cost of the item as this not explained in the email. What they are prepared to do is give me a 20% discount on my next order. It's very unlikely that I will deal with this company directly again. From purchase to when I will eventually receive a refund it will take about 6 to 8 weeks. It's not the staff issue here, it's the company and their policies and how they deal with the consumer.”
“See attached photo. I recently submitted an email to customer support, and they quickly replied with a response that did not address my email. I simply want to communicate clearly and feel heard.”
