“Your delay caused me to not order thru your company EVER AGAIN! I will go to a walk-in store or thru Amazon prime from this point on. Your sorry apology is not accepted! Very disappointed. I ordered this on the 5th of December 2024 and today is the 12th of December 2024, the items have NOT left your warehouse as of today. Your issue not the customers issue. You have the nerve to send me a email about the delay after waiting over 1hr and 20 mins on hold. Where is the compensation? O wait..here is a B.S apology email after talking to a representative that will not get his supervisor on the phone either.”
“Fake Awake lives up to part of its name. Fake. The product has absolutely no visible effect. Ads that show how easy it is apply and how you can see the effect are misleading at best. So disappointed in this product.”
“order never received after multiple "failed attempts" customer service wants me to trouble shoot and contact their carrier - I've showed proof of failed delivery emails and emails order would be returned and ZERO help”
“I am OBSESSED with the Maracuja Juicy Shift!! It goes on like glass, leaves no residue and once the gloss is gone, it leaves a nice tint on your lips. 👄 a MUST buy! and it also serves as a blush- amazing product!! If you’re on the fence I suggest you just go ahead and buy it😁”
“Their shipping is an absolute joke. I ordered items I need for graduation next week. After 7 days I emailed to see why it hasn't shipped yet. Was given the copy paste reply. But funny enough it shipped a few hours later. That was yesterday. And now the delivery date says 31st. 3 friggin weeks?! Really tarte? Temu is faster than that and they're overseas for heck sakes. I am not happy. Spend almost $100 and they take their sweet ol time. Never again. I am so beyond angry that I will not get it in time for what I need it for and it says all sales final. Crooks.”
“Purchased tarte mascara and when I go to wash off the product off it takes my real lashes off with it. Very unhappy with this product and want be purchasing anymore 😕”
“Maneater mascara is an awesome product; however, when the company sells them as a 3 pack bundle on QVC, the products are old, clumpy, and stink.
After opening and trying all 3, my eyes were very red and irritated. I love the mascara but I advise the trial size which saves money and will last the suggested 2 month rule.”
“Tarte means whore. It would be great if women in this country would stop buying products that label you whore or slut. "Buy Tarte Cosmetics and be treated like a whore for the of your life! Support misogyny today and label yourself a slut" Thats what their logo should say. Have some respect for yourself!!!”
“The products are mediocre but ok for very light coverage. Their 2023 Black Friday sale discounts change during their sale period so right after I ordered some products I asked for a price adjustment which customer service denied even if I didn’t receive the products yet. This company has zero flexibility and even less customer appreciation. I will never buy from this company again!!! The products are not worth it so it will be easy to change to a better company!”
“For the most part, I’ve been quite satisfied with the purchases I’ve made from Tarte Cosmetics. However, there’s one item I’ve ordered multiple times and I’m none too satisfied with it. It’s the Maneater mascara. I’ve ordered both the regular & waterproof ones. My issue is not with the performance of this product, it leaves my lashes looking fuller & longer than they normally look, but the fact is, I’m not getting my money’s ($25 a tube) worth. I’m posting this review to say that given the fact that Tarte cosmetics makeup is already sort of “pricey”, they could at least put $25 dollars worth of mascara in the tube. Truth is I’m not a heavy makeup wearing person & after only 3 or 4 times using this product, the tube is already starting to go dry. I’m careful not to leave the tube opened when not using it & no, I do not “pump” the wand in the tube.
I just wonder if anyone else, who’s used this same product, has noticed the same thing.
I’ll still order the same favorites of mine from Tarte, but, the Maneater mascara will no longer be one of them.”
“I placed an order of one of their 'make-up bag deals' in Oct 2022. After waiting way beyond the expected delivery date with no news I contacted them to be told that my order was 'lost in transit', I would be refunded within 2 weeks and should place another order. I stated that I would not get the same deal again and it was not my fault the order went missing. They offered to pay me the difference between my first and second order and to cover express delivery so I would get the order by end of Nov (great, sure!). What a lie! I have not received my order nor have I received this partial refund. The customer service has been terrible; they simply tell you to wait X working days and 'you'll get an email', which you won't get. I have emailed, called and phoned to no avail. I have asked to raise a complaint and escalate and the advisors refuse to transfer you to anyone else. I will never buy from them again and advise that you don't either.”
“The Tarte website has a foundation finder feature and it was the wrong shade which makes me look pale. Customer service refuses to give me a replacement foundation. Terrible way to treat a new customer. The eyeshadow does not go on smoothly. Blotchy and not a good quality”
“A very disappointing experience all round I think. Your website is very clunky and not easy to use. I understood the delivery process after I wrote to them the first time that it takes all up about 6 weeks. There is no follow through by Tarte about where your delivery is at , unlike Australia companies where they keep you appraised of delivery dates, who is delivering the package expected date of arrival. Tarte's view from reading the emails is that you contact us. We don't contact you. That's poor customer service. Then after tracking the item myself, the tracking stops about 2 weeks ago. I contacted Tarte again to ask for further codes so I can access the shipping companies website. Only to find out from Tarte that my purchase is lost in transit and can't be replaced because I am an international customer. I suspect that's the cost as they will need to pay for shipping again. Then it takes another 10 to 14 days to refund the money, probably a business policy. It's not clear whether they refund the entire amount shipping plus cost of the item or just the cost of the item as this not explained in the email. What they are prepared to do is give me a 20% discount on my next order. It's very unlikely that I will deal with this company directly again. From purchase to when I will eventually receive a refund it will take about 6 to 8 weeks. It's not the staff issue here, it's the company and their policies and how they deal with the consumer.”
“See attached photo. I recently submitted an email to customer support, and they quickly replied with a response that did not address my email. I simply want to communicate clearly and feel heard.”
“My makeup I usually by at CoverGirl is not durable and is not my style. Since I live in London,UK I have to be pretty and preppy! Tarte Cosmetics is defiantly my style and I especially love my 3 favourite collections Maneater, Sea, and Amazonian Clay! Thank u!”
“I love their makeup. The fact that it is cruelty free is really important to me but the products are long wearing and high quality too. It took about ten days to arrive from America but was definitely worth the wait!”
