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TaxRefundPro Ltd Reviews

3.9 Rating 96 Reviews

72 %

of reviewers recommend TaxRefundPro Ltd

Company Reviews

3.9

Based on 96 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0203 137 5773

Email:

info@taxrefundpro.co.uk

Location:

1a Northgate
Rochester
ME1 1LS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dishonest, disgusting company! They kept hold of MY money for more than 3 months! They kept changing the date for my payment and didn't return any of my calls or emails when I tried to inquire why. I checked with HMRC, who confirmed that Taxrefundpro had received my tax refund on 21st October 2016. I had to involve a solicitor to finally receive my tax refund (minus their commission) on 7th February 2017. Turns out they are being investigated by HMRC for using clients' tax refunds to pay their fines. Don't trust them, you're better off dealing with HMRC directly.”

Posted 7 years ago

“Dishonest, disgusting company. They kept hold of MY money for 3 months! I had to involve a solicitor to finally receive my tax refund (minus their commission). Turns out they are being investigated by HMRC and are using clients' money to pay their fines. Don't trust them, you're better off dealing with HMRC directly.”

Posted 7 years ago

“Avoid this company Shambles of a company would advise anyone against using this company. Terrible experience.i put my claim in on the 15th August and that was just getting my money. 6-12 weeks my arse! Was given three different dates when I was going to get my claim into my bank. If you want someone to do a tax refund dont use these clowns First issue I was told I was getting half my claim, then was set a date, the date came and went, second date came and went I had to constantly phone and even contacted the hmrc myself then was given a correct amount and even then I had to argue to get my money And the accountant they tell you to contact never returns calls when he says he will Just plain avoid this company if you don't want the hassle”

Posted 7 years ago

“Would not recommend them that have my money since 21of September I rang them on the 28 of September they gave me a payment date of the 19th of October on the 19th I rang them first thing they sed someone will ring between 3-5 and no one rang me. I rang them on the 20th and they told me my payment date is the 9th of November I asked them why it change they sed they would get bk to me and never did. I rang them again to find out what was going on and they told me my payment date was the 19th of November and its always been that date. I rang again and asked to speak to the manger he sed he would would look in to it and I would be paid on the 9th of November and still no payment. Rang the manger on the 10th of November he told me to ring the person in charge of payments so rang him and he told me my payment date is the 30th of November. I keep asking them why the date keeps changing and the just tell me they will look into it and call me bk. they should be calling me back later today I won't hold my breath. I will be seeking legal advice this weekend”

Posted 7 years ago

“Very helpful quick response would definitely recommend them also the staff was very helpful with my claim many thanks for doing my claim on my behalf.”

Posted 7 years ago

“Very helpful quick response would definitely recommend them also the staff was very helpful with my claim many thanks for doing my claim on my behalf.”

Posted 7 years ago

“My claim was submitted on 30th June to HMRC by taxrefundpro with 6 weeks of timeframe to get money paid to me. It's been more than 8 weeks haven't got anything. They don't even bother to reply to emails. Seems like a fraud company”

Posted 8 years ago

“I submitted all the info needed for my claim and was quoted 5 - 6 weeks to hear back from them. This was on 4th February and we're now at 13th May and I haven't had a pay out or any contact. I'm worried they've claimed my money and kept it for themselves.”

Posted 8 years ago

“Disgusting. Don't use them!!!!! Took £100 just to sit at a desk and calculate MY MONEY and then take MY MONEY!!!!!! Nathan galley. Living CON”

Posted 9 years ago

Hi Nathan, I've reviewed your case file and I can see that you received a good sized refund of which our fee was only a small percentage (15% + VAT as agreed). I can assure you that there is much more involved than just sitting at a desk to calculate your money especially as we worked all 4 tax years for you and pushed to get your refund in time for the Xmas period. Unfortunately after reading your notes there is no indication that you were in any way unhappy with the service you received, all our fee's are stated up front and clearly shown in the claim pack that includes the contract that's signed and dated by our clients before we can proceed with the claim. We have recently undergone a review and our rates are very competitive within our industry. I'm unsure if your issue is related to the fact that you had to pay (this is a professional, not a free service after all) or that perhaps you underestimate the work involved in dealing with your case? If you could clarify this for me then I would be more than happy to deal with any concerns or further questions you may have. Kind regards Stuart Mitchell TaxRefundPro Ltd.

Posted 9 years ago

“Great service, super quick too as went straight into my bank!”

Posted 9 years ago

Hi Sophie, Many thanks for your kind words, we hope to help you again in the future. If ever you need anything please get in touch. Kind regards The TaxRefundPro Team.

Posted 9 years ago

“I couldn't be any happier wih the service tax refund pro and Linda gave me. Made my whole tax situation much clearer and more manageable. I would recommend them to anyone.”

Posted 9 years ago

“Was really pleased with how much help I got through gettin my tax rebate ... Didn't have to worry about asking any questions and for sure going to use them again .”

Posted 9 years ago

“I didn't realise I was entitled to a tax rebate on my fuel expenses until I spoke to TaxRefundPro. I've now received money back for the last 4 years and will be making sure I get what I'm owed year after year. Thank you!”

Posted 9 years ago

“I only wanted to see if I could claim my petrol back I didn't ask for a tax refund as I wasn't aware I was eligible for one. I was a bit confused with the paperwork sent me, I had 3 different lots with 3 different figures on which I thought I was receiving the amount on each but I never. I called the office and they explained it to me but I also wasn't aware I would be charged a fee out of my tax rebate when I never actually asked for it in the first place. If I was going to be charged I would have done it myself..! Also I'm still waiting for my P60's which have not been returned to me yet..! Overall I think there wasn't much communication or explanation of the handling of my case seeing as I never asked for it in the first place..!”

Posted 9 years ago

Hi Cheryl, Many thanks for your feedback, all client responses are very important to us. We make sure that all our clients understand about the service they are getting and the costs involved by including that information in our claim packs that need to be returned with the authorisation to act as your tax agent before we can proceed with the rebate process. In addition all our tax specialists are trained to mention the fee during the first phone call to make sure its covered verbally as well. By returning the signed agreement forms to us we take that as authorisation to process your claim on your behalf. I hope that clears up any misunderstanding and once again thank you for your feedback, should you have any follow up questions please don't hesitate to contact our office. Kind regards TaxRefundPro Ltd.

Posted 9 years ago

“Thank very much it help linda was very nice help me all time then I gor her 10 other people debbie”

Posted 9 years ago

Hi Debbie, Many thanks for your review and feedback. We'd love to know what else we could do to get more stars for our rating, our customer satisfaction is very important to us and we very much appreciate the referrals you've given us. Kind regards TaxRefundPro Ltd.

Posted 9 years ago

“Thank very much it help linda was very nice help me all time then I gor her 10 other people debbie”

Posted 9 years ago

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TaxRefundPro Ltd is rated 3.9 based on 96 reviews