TaxRefundPro Ltd Reviews

Name: TaxRefundPro Ltd
Address: 1a Northgate, Rochester
Rating: 3.91

3.9 Rating 96 Reviews

72 %

of reviewers recommend TaxRefundPro Ltd

Company Reviews

Questions

Metrics

3.9

Based on 96 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

0203 137 5773

Email:

info@taxrefundpro.co.uk

Location:

1a Northgate
Rochester
ME1 1LS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only wanted to see if I could claim my petrol back I didn't ask for a tax refund as I wasn't aware I was eligible for one. I was a bit confused with the paperwork sent me, I had 3 different lots with 3 different figures on which I thought I was receiving the amount on each but I never. I called the office and they explained it to me but I also wasn't aware I would be charged a fee out of my tax rebate when I never actually asked for it in the first place. If I was going to be charged I would have done it myself..! Also I'm still waiting for my P60's which have not been returned to me yet..! Overall I think there wasn't much communication or explanation of the handling of my case seeing as I never asked for it in the first place..!”

Helpful Report

Posted 9 years ago

Hi Cheryl, Many thanks for your feedback, all client responses are very important to us. We make sure that all our clients understand about the service they are getting and the costs involved by including that information in our claim packs that need to be returned with the authorisation to act as your tax agent before we can proceed with the rebate process. In addition all our tax specialists are trained to mention the fee during the first phone call to make sure its covered verbally as well. By returning the signed agreement forms to us we take that as authorisation to process your claim on your behalf. I hope that clears up any misunderstanding and once again thank you for your feedback, should you have any follow up questions please don't hesitate to contact our office. Kind regards TaxRefundPro Ltd.

Posted 9 years ago

“Thank very much it help linda was very nice help me all time then I gor her 10 other people debbie”

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Posted 9 years ago

Hi Debbie, Many thanks for your review and feedback. We'd love to know what else we could do to get more stars for our rating, our customer satisfaction is very important to us and we very much appreciate the referrals you've given us. Kind regards TaxRefundPro Ltd.

Posted 9 years ago

“Thank very much it help linda was very nice help me all time then I gor her 10 other people debbie”

Helpful Report

Posted 9 years ago

TaxRefundPro Ltd is rated 3.9 based on 96 reviews