Tempo Saves Energy Reviews

Name: Tempo Saves Energy
Address: 9 Merchant way, Doncaster, South Yorkshire, Doncaster
Rating: 4.47

4.5 Rating 184 Reviews

89 %

of reviewers recommend Tempo Saves Energy

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Phone:

0800 152 2011

Email:

team@temposavesenergy.com

Location:

9 Merchant way, Doncaster, South Yorkshire
Doncaster
DN2 4BH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Constantly lied to, been without heating and hot water for 4 days. Took a week to actually complete the installation, but I had my old boiler still connected, which they haven't now actually removed, due to it being "difficult" and told me I need to remove it myself. The standard of the workmanship Is to an absolutely shocking standard to say the least, they have damaged my property, including drilling large holes and filling them with silicon when they realised it was in the wrong place, burnt the door frames, wallpaper and ripped the bathroom Lino, they have water damaged the carpets, the list goes on. The fitters were only interested in how fast they could fit it and not the standard if the work, when I call the Doncaster office they always promise to call back, that NEVER happen. I constantly have to chase them, to top it off even the "Contracts Manager" Sam does not keep his promises to make sure someone comes out to rectify damage and sort out the heating. Please, please avoid this company at all costs, they are, in my option "bodge it and scarper" merchants that are only interested in the money. I will be making a formal complaint to the company on Monday and look at getting someone out to Rectify the heating and hot water issue and damage to the property and bill them, unfortunately my landlord paid the contribution in advance so cannot even withhold payment till it's sorted. AVOID AT ALL COSTS !!”

Helpful Report

Posted 7 years ago

“very very un-impressed being lied to time and time again on the phone, not even had boiler fitted yet, we were told not heard anything back from the funders who are supposed to be eon, then when we rang after weeks of waiting AGAIN, we were then told they had heard back and our paper-work was being sorted and they would ring us in a week with a fitting day. guess what,,,, a week later,we had to ring them, and was told they were waiting to hear from the funders, so, i am not impressed and IF,it ever gets done i cant wait to see the quality of work.”

Helpful Report

Posted 7 years ago

“I applied for a grant towards a new boiler on 27th August, which I qualified for. And a week later an assessment was booked and carried out by the engineers telling me Tempo would be in touch 2-10 days. I had to contact Tempo, and was told by Donna on 19th September that Tempo would be in touch within 14 days to arrange installation. 39 days later. After speaking with several members of staff on several occasions over the phone (always me ringing them) and been lied to by them. I advise you not to do business with them.”

Helpful Report

Posted 7 years ago

“I had a technician and surveyor call round on the same day who were both very friendly and efficient. I was told I would hear from the company within a few days but I didn't hear from them. I phoned then a week later and was told I would have to pay over £600 and the government would fund around £900! I find this scheme a 'scam' and would not recommend anyone looking into it.”

Helpful Report

Posted 7 years ago

“THE BAD POINTS.The sales man was half an hour late for his first appointment. He was 20 minutes late for his 2nd. The energy surveyor never turned up for his first appointment. I was working away from home that day and left work 2 hours early. This was on a Thursday. By the following Tues nobody had rung me to explain why he didn't turn up so I had to ring them. Another appointment was made. This time the surveyor turned up over an hour early so yet again I had to leave work early. The installation(on the 31/10/15) went ok apart from the following, 10 screws protruding into the bedroom ceilings and a photo frame smashed. The electrician couldn't commission as the sun had gone. He came back the next day (sat) and commissioned the installation but was unable to get the "OWL" monitoring system to work. A new OWL was ordered and he came back 2 weeks later. This one didn't work either. Tempo then decided to change the inverter. This was installed and worked but again the owl would not give accurate readings ( it was out by approx. 70%). It was now 1 week before Christmas and was informed that Tempo were trying to source an alternative to the Owl. By the 2nd week in Jan I had heard nothing so yet again I had to phone them. It was agreed that an electrician would again come out and change the OWL. This had to be done on a weekday has they don't work weekends. I was told that they would phone me with a date. A week later they hadn't phoned so I rang them (on a Monday). I was told that an appointment had been made for the Wed, so if I hadn't have rung I wouldn't have known about it. More time off work. The electrician arrived and concluded that the OWL was ok but it was the generation meter that was at fault and he would have to come back and change it. I heard nothing for another two weeks so I phoned again. I agreed that the electrician could come out in 2 weeks on the Sat if he was available and Tempo would phone me to confirm the appointment within a few days. They never phoned until 3pm on the Fri, 2 weeks later, by this stage I had already made plans for the weekend. Another appointment was made for the following Sat at 8am. By 08:45 on the following Sat there was no sign of the electrician. I went out to town. At 10:45 the electrician phoned me to say he would be there in 45minutes (11.30) I pointed out that the appointment was for 8am, he told me that the other electrician couldn't make it and that he was told to come at 10:30, an appointment which he was going to be an hour late for. I was not available so I told him that Tempo would have to rearrange. He was willing to come the next day but as I was out all day this would be no good. Again I waited for Tempo to get in touch with me, they didn't so yet again I had to phone them. During this time I found a monitor on line that would do the job and worked out that is was the OWL at fault and not my meter( I'm an electrician myself). Tempo said that they would look into this other monitor and get back to me. By this stage we were half way through March and I was going on holidays. I got back from holidays and still Tempo had not contacted me, I phoned again. A manager said that he was still looking into the alternative monitor and would contact me soon. Two weeks later and still no call so I phoned them, they told me that they had decided to send me a cheque for what I paid for the OWL ( they retail at approx. £75). With this I would then be able to purchase the other type monitor. I agreed to this. Two weeks later a cheque arrived for £20. It had taken TEMPO a total of 5 months to get to this stage. If I had hair I would have been pulling it out 3 months ago. My opinion of this company, they don't communicate with each other or with their customers, little or no customer service. The only reason I gave them a VERY POOR rating was because there was no lower option available. I would not recommend Tempo based on the experience I had with them but any one reading this can make up their own minds, maybe I was just unlucky. THE GOOD POINTS. The installation is fine. I was given a discount for the damage to the ceiling, the broken photo frame and for the first half day I had to take off work.”

Helpful Report

Posted 7 years ago

“It was a load of rubbish no free boilers or fitting asked to pay 717 pounds so not free all in all a waste of time”

Helpful Report

Posted 8 years ago

“Two men came to do surveys and took the best part of 2 hours. They said I would get my contribution amount, if any, the next day. No-one has ever telephoned me. I rang the Company several times whilst waiting. In the end, they quoted me over the phone for the cost of a boiler that was actually cheaper on the internet. Why waste my time and theirs unless they are getting paid for the surveys??”

Helpful Report

Posted 8 years ago

“I waited 2 weeks from submitting the application until someone could visit to assess my property. On the day of the survey (Friday) I was advised someone would contact me on the Monday to inform me how much contribution would be needed. nobody contacted me, so I contacted them on the Tuesday. they advised that I did qualify and my landlord would need to contribute £350 for the new boiler, I said I would run that by him, which I did and called back to let them know. the following day they rang to say they would need that in writing which is a fair point, they emailed me the paperwork and I sent it onto the LAndlord who advised he was away on business and would not be able to send it back until the Tuesday, he did exactly as he said and sent it back on the Tuesday and I sent it on at 11am on 29th September. It is now 19th October and I STILL don't have an install date.. I have phoned on numerous occasions and been old its with the funders.. today I asked who the funders where, ... they are Eon so I contacted them directly, they were able to firstly find me on their system and secondly tell me that they had authorised it ages ago! E on then contacted Tempo to find out what was going on... they were advised that it has to go to a 2nd stage and that takes 10days and that my case was only passed to them on 15th October.... so on all the occasions I have phoned to chase it up and have been told "its with the funders" I have been lied to... my paperwork has been sitting round, whilst we are freezing in our home. I have a disabled daughter and a toddler and despite me reiterating this each time and emphasising that we have NO HEAT AT ALL in the property.. broken boiler and NO fire they still sat on my application and did nothing. I most certainly would not recommend going through Tempo... my advice would be go through E-on directly. I wasn't aware you could do it that way. In total from the start I have been waiting 6 and a half weeks and still no install date.. let alone some actual heat... AVOID!”

Helpful Report

Posted 8 years ago

“As I have not heard from you regarding my grant,I am unable to give any feedback......Mr Ellis.”

Helpful Report

Posted 8 years ago

Tempo Saves Energy is rated 4.5 based on 184 reviews