The Battery Guys Reviews

Name: The Battery Guys
Address: Unit 1 Gillibrands Road, East Gillibrands Estate,, Skelmersdale
Rating: 4.54

4.5 Rating 1,966 Reviews

88 %

of reviewers recommend The Battery Guys

4.5

Based on 1,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Battery Guys:

west star batteries

Visit Website

Phone:

0845 302 3044

Email:

enquiries@imperiumbatteries.co.uk

Location:

Unit 1 Gillibrands Road, East Gillibrands Estate,
Skelmersdale
WN8 9TA

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The Battery Guys 5 star review on 15th February 2023

Anonymous

The Battery Guys 5 star review on 4th December 2022

Antony Aburrow

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GREAT PRICES & very helpful and charming guy but no one answered the phone for a critical hour when I wanted to go ahead, but needed to check if the 055 was any different from the 054 battery before I ordered it to make the next day delivery- I left messages. I finally got answered AFTER ordering & advised to check my batt position-did that rang back to cancel my order b4 it was processed, but again no answer. Eventually I did get answered & the guy cancelled my order but I must wait for £ to return to my CCard.. All 3 suitable for my car were out of stock - hope you get more in. Cheers”

Helpful Report

Posted 5 years ago

Hi Lesley, I am sorry we were not able to help you on this occasion. The stock issue is something we are working on and will have it sorted in the immediate future! Hope you were able to solve your battery issue.

Posted 5 years ago

“Firstly the company refused to honour either of 2 discount deals on DealsDaddy - see photo. Then, despite me ordering before 3pm on Thursday and paying extra for next day delivery, the battery has only just arrived and 14:19 on Monday.”

Helpful Report

Posted 5 years ago

Hi Steve, I can only apologize for the delay you experienced with your delivery, should you get in touch we can arrange to have the cost of carriage refunded. We have never run any coupon codes at The Battery Guys and have never been in contact with Deals Daddy Kind regards, The Battery Guys

Posted 5 years ago

“Yes fast in delivering but when the battery is faulty they tell u send it back and don't care that they don't give u another in its place so Ur car can run..and when told this they don't care yes u only care about getting your money that's why.. absolutely foaming”

Helpful Report

Posted 5 years ago

Good morning Ayesha, I can only apologize for the problems you experienced with your battery. If your battery is still within the warranty period then we will offer you a refund or replacement, should it be a fault with the battery. Kind regards, The Battery Guys

Posted 5 years ago

“The batteries was too small plus they never contacted me saying that my order is on the way I did not have a tracking which was really annoying”

Helpful Report

Posted 5 years ago

Hi Precious, Unfortunately we did experience some technical difficulties regarding the tracking emails not being sent out to customers. This has now been resolved. I apologize for any inconvenience caused. Kind regards, The Battery Guys

Posted 5 years ago

“Is false advertising illegal UK? Under the Act it is an offence for an advertiser/trader to make false claims about goods, services or prices. ... EU laws also ensure that misleading advertising is forbidden in all Member States. 1/ I asked for a battery 249 Dynamic silver that you have advertised saying it has 95AH and CCA 850 and i went in bought what you advertised on your web page What i received was 249 Dynamic silver 90Ah and CCA720 which is not what i asked for and paid for . I wanted what you were advertising WHY did i not get the correct battery and what are you going to do about it ? Regards Not a happy customer”

Helpful Report

Posted 5 years ago

Hi Scott, we have been in touch about this and proposed a favorable solution. Hopefully goes some way into restoring your trust. We apologise for the inconvinces caused by this issue.

Posted 5 years ago

“Terrible customer service. I ordered a new battery on next day delivery, but on delivery the battery was damaged & I did not accept it from the courier. I called the batteryguys to ask that they send out a replacement for the next day so my car was back on the road, but they told me they did not trust their customers to report a fault, and that the courier needed to return the battery to them before they would issue a replacement. I spoke with their customer services team at length who told me their management was on holiday, but when I called back later in the day I spoke with one of their directors - Simon Henry, who was n more helpful, and explained that he would not make any profit out of my business because they are not insured for damaged goods being replaced. He also refused to refund my money until the battery had been reported as damaged by the courier - eg. that i was a liar, and that no other online retailed takes the word of the customer. terrible service & I strongly recommend you order elsewhere.”

Helpful Report

Posted 5 years ago

Good morning, I am very sorry that you did not have a favorable experience with The Battery Guys. Our policy on the matter is that we will always replace goods damaged in transit once we receive proof of the matter, either from the customer or our courier company who will inform us of any dammages.

Posted 5 years ago

“Perfect! £1.99 for next day delivery was a steal as was the choice and quality of product. Thank you”

Helpful Report

Posted 5 years ago

“BEWARE AVOID AT ALL COST - Using the Number plate recognition, i put in the correct number plate. Got sent the incorrect battery for my vehicle, power too small and pysical dimentions far too small. I complainted, their responce is, should have check dimentions, we are not liable for it being incorrect. I had to either pay to have it returned or the cost of their cdourier service will be deducted from the refund. Their internal mistake, but custmomer has to pay for it. Make me wonder if they created a "BUG" t1his on purpose. I ended up going to my nearest Eurocar parts using the regular promo code. This ened up being cheaper that these guys!!!”

Helpful Report

Posted 5 years ago

Hi Darren, I am sorry that your experience with The Battery Guys did not live up to your, or our high expectations. Our registration checkers are 99% accurate, like most computer databases. This is why we ask all of our customers to check the dimensions of the existing battery and terminal layout before ordering to ensure the battery is correct for your vehicle. I would always trust your eye and a tape measure over a computer any day of the week. If you ever have any doubt, in future please call one of our operators, who will be more then happy to help

Posted 5 years ago

“Returning battery”

Helpful Report

Posted 5 years ago

“OMG i wished i read the reviews before i bought the battery. This person's review is exactly (EXACTLY) same situation i have experienced. Misleady and mentioned the disclaimer. Which i pulled them up on stating it is their service and tool provided to choose a battery. ""Shame i couldn't give zero stars. Entered my car registration number into their systems to have a list of batteries to choose from. I chose a battery with the correct measurements however when the battery arrived the layout of the battery was not suitable for my car. The positive and negative terminals was on the wrong side. The battery that I bought had no layout of the terminals like the other batteries the + and - were both silver on the picture. I just assumed the battery would have been compatible with my car seeing as I did enter my car details. I had made the phone call Friday early evening and the lady on the phone told me to wait until Monday for a phone call to sort out a replacement as they were closed weekends and assured me the replacement would be sent out by Tuesday. Today is Monday, I had no phone call, I rung them for them to say they will not waiver the 15 pounds for returning the battery. Even when I said I'll take the correct battery if they were to waiver the 15 pounds which I thought I shouldn't have to pay,they still refused to waiver the 15 pounds. So I was forced to take a refund. Now I've got to wait another day for courier service to take the battery, and God knows how many days for a refund. I have been and will be without a car for up to two weeks now. Bad service. They do not care about customer satisfaction at all. DO NOT SHOP HERE it is not worth the hassle.if anything goes wrong." HUNDRED PERCENT TO SHOPPING HERE AGAIN AND MAKING SURE ITS OMN MY FACEBOOK ACCOUNT!”

Helpful Report

Posted 5 years ago

“Shame i couldn't give zero stars. Entered my car registration number into their systems to have a list of batteries to choose from. I chose a battery with the correct measurements however when the battery arrived the layout of the battery was not suitable for my car. The positive and negative terminals was on the wrong side. The battery that I bought had no layout of the terminals like the other batteries the + and - were both silver on the picture. I just assumed the battery would have been compatible with my car seeing as I did enter my car details. I had made the phone call Friday early evening and the lady on the phone told me to wait until Monday for a phone call to sort out a replacement as they were closed weekends and assured me the replacement would be sent out by Tuesday. Today is Monday, I had no phone call, I rung them for them to say they will not waiver the 15 pounds for returning the battery. Even when I said I'll take the correct battery if they were to waiver the 15 pounds which I thought I shouldn't have to pay,they still refused to waiver the 15 pounds. So I was forced to take a refund. Now I've got to wait another day for courier service to take the battery, and God knows how many days for a refund. I have been and will be without a car for up to two weeks now. Bad service. They do not care about customer satisfaction at all. DO NOT SHOP HERE it is not worth the hassle.if anything goes wrong.”

Helpful Report

Posted 5 years ago

Hi there, I am very sorry that your experience with The Battery Guys did not live up to the high standards of service we set for ourselves. We do try to communicate to our customers before purchasing to double-check the post layout and dimensions of the battery. However, when this situation does occur we are more than happy for you to ship the battery back to us, in accordance with our returns policy and offer the customer either a refund or a replacement. The £15 collection fee you mentioned is a service we offer as we understand that shipping a 20kg battery through the post can be difficult for a lot of people.

Posted 5 years ago

“DELIVERED to Ash Hayes Drive. Clearly stated to Ash Hayes ROAD. POOR”

Helpful Report

Posted 5 years ago

Good morning Tony, I am sorry that the delivery of your item was not made to our high expectations. I will be forwarding your complaint to our courier company. Kind regards The Battery Guys

Posted 5 years ago

“Having used The Battery Guys several times before with no issues, in fact have been pleased with their service, I decided to use them again. However, this time, I have still not received my item after 7 days, not even acknowledgment to say I have made the purchase, even through I received the email from PayPal immediately that the payment had gone through from them. Still waiting for any sort of communication from The Battery Guys!!!”

Helpful Report

Posted 5 years ago

Hi Lyndon, I am sorry that your experience with The Battery Guys did not meet up with your expectations. Having looked into this issue, I believe the battery was left on a porch on the 15th of August. If you did not receive it, get in touch with us at sales@thebatteryguys.co.uk

Posted 5 years ago

“Hourrendous service battery never turned up lost a days work.”

Helpful Report

Posted 5 years ago

Good afternoon Gareth, I am sorry for the experience you had when shopping with The Battery Guys. The disruption to our next day delivery service that occurred during transit was regrettable and I can only apologize for the days work that you lost as a result of that. I hope you have since been able to sort out your battery issue elsewhere and been able to get back to work. Kind regards The Battery Guys

Posted 5 years ago

“Terrible service, should not advertise as Next Day Delivery if your cut off point is 3pm Friday with orders received after that delivered the following Tuesday!”

Helpful Report

Posted 5 years ago

Good morning Majid, I am sorry that the lack of a weekend delivery is not communicated more clearly. It is something we are looking in to

Posted 5 years ago

“Excellent service. Value for money and fast delivery A********”

Helpful Report

Posted 5 years ago

“I wanted a new battery for a MK1 MX5. The website reccomended a suitable battery that I ordered. Unfortunately it is far too big to fit into the car's battery holder so not impressed with the service and will not be using the company again.”

Helpful Report

Posted 5 years ago

Good morning Crispin, I am sorry that the battery you received did not fit your vehicle, please get in touch at - sales@thebatteryguys.co.uk and we can see what we can do to fix the situation

Posted 5 years ago

“I cannot review the product since tge courier (DHL) failed to deliver within their own scheduled time window. What asses of a delivery service! Wouldn't be surprised if the battery is being thrown about in their vans and from depot to depot.”

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Posted 5 years ago

“Not right item”

Helpful Report

Posted 5 years ago

“Still not received my battery , was told it was delivered and to a different address and I had to go and get it myself, very poor service and the courier service is rubbish”

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Posted 6 years ago

The Battery Guys is rated 4.5 based on 1,966 reviews