The Bella Cottage Reviews

Name: The Bella Cottage
Address: 7456 Valjean Ave., Van Nuys
Rating: 4.20

4.2 Rating 90 Reviews

79 %

of reviewers recommend The Bella Cottage

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About The Bella Cottage :

Founded in 2003, The Bella Cottage continues to be an inspiring place to shop for luxurious French Country and Farmhouse style home furnishings, décor, and gifts. We often have a specialty “one of a kind” vintage items, as well as home furnishings and accents.

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Email:

info@thebellacottage.com

Location:

7456 Valjean Ave.
Van Nuys
91406

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The Bella Cottage 2 star review on 11th March 2022

Marel Ponseti

The Bella Cottage 5 star review on 15th June 2021

Amy

The Bella Cottage 5 star review on 14th June 2021

Anonymous

Anonymous // 01/01/2019

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“2 weeks ago i have perched a furniture. Everything is okay. Same product as i ordered from online.”

Helpful Report

Posted 1 year ago

“SCAM operation. Ghosted me. Heather had confirmed they had a sideboard (Warren) in stock on July 8 and it would ship ASAP. I paid her invoice. As of Aug 18, no sideboard, no word on delivery, and after my 6 email messages and 3 voice mail messages - NADA. Completely ghosted me. Disappointing, as I wanted to support a woman-owned business. Seems like a scam. BEWARE.”

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Posted 2 years ago

“The casing of this cabinet is a much darker gray than what the picture shows it as. Also, none of the shelves even fit. They were all to small so had to make new shelves for it.”

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Posted 2 years ago

“After spending four thousand on a piece to be delayed by Bella Cottage for months, the cabinet is of very poor quality. It hurt even further to spend three hours reconfiguring the latches so the doors would properly close. My husband just said - gosh, they should now be paying us for the time we have spent on this cabinet just to get it to function. Very bummed out. Please do not spend your hard earned money here.”

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Posted 2 years ago

“I ordered and paid for 2 pieces in April of 2020 and was told every month that is was delayed and was guaranteed shipment the following month. That has continued through January 2022 and have now been told it would be May 2022. This is for 2 small console tables. I have now canceled my order and will not shop with this company again”

Helpful Report

Posted 2 years ago

“I ordered a king bedding set for m The Bella Cottage. The website was having issues and did not select the correct color I ordered. I did not catch the error at time of check out. In total, the bedding I purchased was over $3500.00, $500 for the bed skirt. When I received my order, I was very shocked to see a white bed skirt instead of color sterling which I thought I ordered. I called The Bella Cottage and was told the manufacturer does not do refunds or exchanges since the bedding is made to order. The Bella Cottage went above and beyond to make the error right. They gave me points that I could use toward the purchase of a new bed skirt in the correct color. Even though it was not replaced for free, the points I received helped me purchase the replacement bed skirt at half the original cost. The customer service I received was outstanding. I have ordered from this retailer before and the things I have received have exceeded my expectations. I highly recommend this retailer. They have beautiful and unique items that you can't find anywhere else.”

Helpful Report

Posted 2 years ago

“Customer service has been as helpful as they could after having multiple issues with broken shipped items. Issue is still not resolved, communication continues with the representative.”

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Posted 2 years ago

“This company is not legitimate. They have kept nearly $2,000 of my money after cancelling my order from early September 2021. They do not respond for requests for refund and I’m now forced to submit a fraud claim to the Federal Trade Commission and get my credit card company to reverse the charge on the basis of fraud.”

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Posted 2 years ago

“I would give this place zero stars if that was an option. I recently ordered two chairs from Bella Cottage. One was delivered correctly and the other was a different chair. I have no issues with the product, just the horribly lazy customer service. I immediately emailed (because you can’t even call these people) Bella Cottage to report the error and they did nothing. It has been five weeks and they won’t ship the correct chair or come collect the chair that I did not order. Overall, it’s been a complete disaster. I will never order from this place again.”

Helpful Report

Posted 3 years ago

Hi Alexandra, I am sorry to hear that you are unsatisfied with our customer service even after our team has sent multiple emails and has kept you informed. The staff at The Bella Cottage works hard to resolve issues. I wish all resolutions could be as quick as a snap, but we are here to work through it every step of the way when they are not.

Posted 3 years ago

“Bella Cottage was happy to point out a mistake in the order and helped immediately. Great customer service!”

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Posted 3 years ago

Hi Amber, thank you for saying that. We highly appreciate your positive feedback!

Posted 3 years ago

“Wonderful products and great service!!”

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Posted 3 years ago

We highly appreciate your positive feedback, Debi!

Posted 3 years ago

“Stella loves her new pretty pink French double swag elevated pet bowls from The Bella Cottage!! 🎀💕🐾”

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Posted 3 years ago

Hi Casey, we are glad Stella is enjoying her new pet bowl :) Thank you for your positive feedback.

Posted 3 years ago

“Beautiful products and excellent customer service!”

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Posted 3 years ago

Thank you for your positive feedback, Carol!

Posted 3 years ago

“I couldn't be more pleased with the chairs we bought for our kitchen. The quality, comfort and design is amazing! And the customer service was like I was talking to a friend.”

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Posted 3 years ago

Hi Amy, We are glad you love your chairs and the customer service. Thank you for sharing, they sure look fabulous!

Posted 3 years ago

“This was my first experience with The Bella Cottage. I am very disappointed with the rugs I purchased. They are no where near the color in the pictures. The rugs I ordered don't even look grey they are so light. Then I read that I will loose a lot of money if I return them. Again, extremely disappointed!”

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Posted 3 years ago

“The flower tie backs I purchased from Bella Cottage were BEAUTIFUL. Just as picture. Love them!!”

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Posted 3 years ago

Hi there, We are glad that you love the tie-backs. Highly appreciate your positive feedback! They look amazing :) Thank you for sharing.

Posted 3 years ago

“Quick service and a lovely product! Thrilled with this purchase!”

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Posted 3 years ago

Hi Emily, We are delighted to hear that. Thank you for your positive feedback!

Posted 3 years ago

“I can’t rate you positively because I still haven’t received my merchandise. Thank you.”

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Posted 3 years ago

“My Blu Tic Hound JuJu loves her new feeding station, It is beautiful along with being very sufficient.”

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Posted 3 years ago

“I am so grateful for this purchase.... the little stand for dog food! My old dog is no longer struggling to swallow his food. A lifesaver for us. Pretty product wonderful packaging. Such a great company! Thank you.”

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Posted 3 years ago

Hi Wilson, We are delighted to hear that you love your new pets and that your dog has its own little stand. We highly appreciate your positive feedback!

Posted 3 years ago

The Bella Cottage is rated 4.2 based on 90 reviews