The Body Shop Reviews

3.5 Rating 207 Reviews

64 %

of reviewers recommend The Body Shop

Company Reviews

Questions

Metrics

3.5

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Popular Questions:

Delivery

How does The Body Shop deliver? How long does The Body Shop take to deliver? Does The Body Shop deliver on time? How is accuracy and good condition of items delivered by The Body Shop?

Customer Service

How can I contact The Body Shop? How quickly does The Body Shop resolve customer queries?

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Location:

268 Oxford Street,
London
W1C 1DS

How do I contact The Body Shop?

Helpful Report

(1 week ago)

You can contact The Body Shop by Email, Live Chat and Telephone.

Helpful Report

(1 week ago)

71.43%

Industry Average

“ Lovely service at york designer outlet nice lady called sue who is helpful knowledgeable and friendly please pass on my comments as all to often people r quick to complain so it’s nice to get a 👍 Kathy B ”

- Kathy Blackshaw

“ Simone at Shops on Don Mills at the Body Shop. Was very helpful and knowledgeable To explain me what’s good for you me. I was very satisfied with her Customer Service to me. And was confident to purchase The products Simone recommend. ”

- Shallu

“ Amazing products and great customer service. The location was at King of Prussia Mall and our assistant was Riri. She was very kind and helpful. ”

- Anonymous

The Body Shop Reviews

Customer Service - Good