The Body Shop Reviews

3.6 Rating 196 Reviews

65 %

of reviewers recommend The Body Shop

Company Reviews

Questions

Metrics

3.6

Based on 196 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Popular Questions:

Delivery

How does The Body Shop deliver? How long does The Body Shop take to deliver? Does The Body Shop deliver on time?

Customer Service

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Location:

268 Oxford Street,
London
W1C 1DS

How does The Body Shop deliver?

Helpful Report

(2 days ago)

The Body Shop delivers items by Postal Service and Courier.

Helpful Report

(2 days ago)

50.00%

Industry Average

“ I ordered white musk perfume 5th Jan paid next day delivery still waiting sat 8th of Jan sent email no response. Object to paying for next day .Then not receiving it !!!!!! ”

- Anonymous

“ Very disappointed Waited a long time for delivery When face creams arrived Moisturizer and night cream Jars were half full Tried phoning and online chat No response Shall not order online again ”

- Anonymous

“ The worst customer and delivery service ever! I ordered something using a code a received on my personal email which claimed I could have a free and fast delivery. ”

- Giuseppina

The Body Shop Reviews

Delivery - Average