The Calais Wine Superstore Reviews

Name: The Calais Wine Superstore
Address: 249, Rue Marcel Doret,, Calais
Rating: 4.90

4.9 Rating 3,096 Reviews

99 %

of reviewers recommend The Calais Wine Superstore

4.9

Based on 3,096 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0033 321 19 00 19

Email:

shop@calaiswine.co.uk

Location:

249, Rue Marcel Doret,
Calais
62100

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The Calais Wine Superstore 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor choice, poor service and forces you to use a commercial app to reclaim tax that charges you 25%. We thought we would try this store rather than the excellent store that we have used for years. A big disappointment and we won’t be returning. Great choice if you want anything other than French wine! Store poorly laid out and signposted internally, flatbed trolleys unusable for a large quantity of individual bottles. Check out took an absolute age as every bottle was looked up individually. When we asked for the tax form so we could use the ferry terminal facility to claim back VAT they told us we couldn’t have one - had to use the skip tax app they said - turns out it charges 25%. We felt this was approaching a scam as not made clear on the website. Beware also that the app, touted as simple on their website, still obliges you to scan a barcode at the ferry terminal. Beware yet further of the ‘price guarantee’ that is NOT a price match but a promise of a refund if you can produce evidence that prices are lower elsewhere (which they can be). Who would have the time to do that when passing through Calais on holiday? A fact this organisation is no doubt aware of. Overall, needs to set its ethical bar a bit higher.”

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Posted 9 months ago

“Recently visited calais wine and was threatened by what seemed to be so called asylum seekers, having seen them climb into the back of a truck whos owner was in the store they became aggresive when i looked at them to see what they were doing. Would suggest calais wine provide security as i am sure it is illegal to take a baseball bat with you for protection.”

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Posted 5 years ago

“i didnt have a bad experience! as usual, everyone was helpful and our order was ready when we arrived. We were also advised to pay by card as the exchange rate worked better for us-most grateful!”

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Posted 6 years ago

“I've been making two trips a year to the Calais Wine Superstore for several years, now, and have never been disappointed. Excellent range of wines at brilliantly low prices, plenty of opportunity to taste and compare wines as well as friendly, helpful and knowledgeable staff. What's not to like?”

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Posted 6 years ago

“I have been going here for the last 5 years went today and found a disappointing selection of rose wine. Instead we went to pidou and spent 450 euros there”

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Posted 6 years ago

“I had pre-ordered some wine and it wasn’t ready. Quality of wine was also not what was expected. Great for large parties and some bargains to be had however”

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Posted 7 years ago

“Very poor quality wine, just bought the minimum to cover travel and went elsewhere. Would get free travel from Majestics in future”

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Posted 9 years ago

The Calais Wine Superstore is rated 4.9 based on 3,096 reviews