The Calais Wine Superstore Reviews

Name: The Calais Wine Superstore
Address: 249, Rue Marcel Doret,, Calais
Rating: 4.90

4.9 Rating 3,093 Reviews

99 %

of reviewers recommend The Calais Wine Superstore

4.9

Based on 3,093 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0033 321 19 00 19

Email:

shop@calaiswine.co.uk

Location:

249, Rue Marcel Doret,
Calais
62100

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The Calais Wine Superstore 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used them lots of time in the past and thought we’d have a big order (£700+ ) this side of Christmas. Ordered weeks in advance but on arrival found that 60 bottles of one wine ( the main one we came over for) was missing from the order. A quick, I’m sorry you should have had a phone call was the extent of the resolution. Clearly stock had not been allocated to us on ordering. Not happy and would not have travelled over had we known.”

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Posted 4 years ago

“A disappointing visit as not as good a selection of wines as usually found and low stocks in store.”

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Posted 5 years ago

“Having booked a tunnel crossing through you, I prepared a shopping list on line to ensure I would have a spend of over £250, selecting 7 wines. On arrival, 5 were not available, and I had to construct a new shopping list of less attractive (for me) wines, ensuring I spent over £250. Although this was time consuming and not as I intended, the staff were very helpful in suggesting alternatives, and finding some pre-booked wine in store which could be made available to me. I guess the answer is to pre-book, but this limits the options on the day.”

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Posted 5 years ago

“Derive at the tills was painfully slow. First time it has been this bad, but the staff did not appear to notice.”

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Posted 5 years ago

“The order was not ready and this is not the first time that this has happened”

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Posted 6 years ago

“een bestelling gedaan maar niets ontvangen”

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Posted 6 years ago

Hi there, I am sorry but we do not deliver. You have to collect your order in Calais.

Posted 6 years ago

“Apprentice wine advertised was not available ...made trip specially ??”

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Posted 6 years ago

Dear Matthew, I am very sorry to hear that you were unhappy with your recent trip. The apprentice has indeed now sold out and is no longer advertised. Did you pre order this wine? In normal circumstances, wine that is pre ordered is held aside for a customer - please do let me know if this wasn't the case so we can look into this for you. It is the case that we do sell out of wines, and we do always ensure they are removed from the website as soon as they are no longer available. However, as mentioned, pre ordering is the best way to ensure availability. I look forward to hearing from you with more information on the situation. Many thanks Malina - Calais Wine Superstore.

Posted 6 years ago

“funny this you have asked me for a review for my last order and visit with you but when i asked where my free crossing code was for my visit/purchase you said you had no record of it so as such could not give me a free crossing code !! funny aye”

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Posted 7 years ago

“Ordering online was really easy, and the wine/beer was ready when we arrived and the service was great; the only problem was that the wine itself (or rather the ones that I have sampled to date) is not very good which is rather disappointing”

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Posted 8 years ago

“Placed my order as a friend was collecting and he asked if he had all orders and was advised he was and when they checked they found an additional order. He paid and left only to find when he got home he did not pick up my order which i was very disappointed about. If named orders are placed with reference for collection surely they should be put all together - now you have lost business as we live in Wales and will not be over to France to collect in time for Christmas. The order was in name of Sue Guy to be collected by Dave Middleditch to be collected on 3 November.”

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Posted 8 years ago

The Calais Wine Superstore is rated 4.9 based on 3,093 reviews