The Car Mat Company Reviews

1.30 Rating 126 Reviews
6 %
of reviewers recommend The Car Mat Company
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 71%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email
Read The Car Mat Company Reviews
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Email:

customer.services@thecarmatcompany.co.uk

Location:

6 Round House CourtBuckshaw

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Anonymous
Anonymous  // 01/01/2019
Ordered a set of car mats for our new family car a week in advance of collecting the car, to avail no sign of the car mats… thought I’d give the bent of doubt but as the other reviews have been waiting for about 2 weeks now. I have set up a tribunal with PayPal now trying to cancel the order & get fully refunded!!! Wish I had found the other reviews before purchasing from these rogue traders! Give me back my £30 you thieving 🤬🤬🤬 if you can’t promise me a delivery!!! AVOID AVOID AVOID!!!
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Posted 2 weeks ago
Don’t know which courier they use on the IOM. They need to investigate as I was told they had been delivered and they never arrived. Have also complained to Amazon.
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Posted 1 month ago
waiting for the long times and gave me have quality Issue mats. higher price, no customer Service, poor quality
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Posted 2 months ago
No response to emails do not under any circumstances order from this company rogue traders no response I ordered wring item and sent an email straight away no answer quick to take money need removing from amazon
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Posted 2 months ago
Took over a month to be delivered Poor customer service Not really on when it says 5-7 days If you can’t cope with demand then don’t take orders or get more staff
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Posted 5 months ago
Avoid this company at all costs!. Ordered mats 14 days ago. Still no mats. Sent a few emails, no replies. No contact number. Quick to take my money out of my account but nothing else. Requested a refund as they state refunds are only valid up to 30 days AFTER purchase. So annoying bad companies can seemingly get awaywith ripping people off..
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Posted 5 months ago
Have not received my mats, I have message multiple times and I am now trying to get a refund.
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Posted 5 months ago
Never received order refuse to issue a refund or Provide tracking information or additional mats as I never received them. Emails are ignored and there’s no other point of contact
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Posted 5 months ago
Ordered mats 16 days ago and still not arrived. Paid £4.99 delivery for 5-7 day delivery which is quite long as is but nothing!!!
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Posted 6 months ago
Never received my order. Emails are ignored. Trustpilot-reviews marked as "violating guidelines", questions in facebook are just removed immediately. No money, no answers, nothing! Review in google-maps is answered with like "we can not found your order".
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Posted 7 months ago
Finally received my product after over a month of waiting, just to find out that they sent me a pair of mats that completely didn't fit my vehicle. I asked their customer service department if they would send me mats that actually fit my Escalade, they said that I would need to pay to have them shipped back and pay a 35 percent restocking fee, so I am out half of my money right out of the gate. Do not trust this company, its nothing more than a worthless drop shipping company that is the middle man for cheap China goods, and they do not back their products at all. I hate that I fell for suck a bad company, but hopefully it will keeps others from ordering from them and they will go out of business for their lack of customer care. Do not believe the reviews on their website!!!!!
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Posted 9 months ago
This is for Trade Mats Direct. I rad the reviews on here and was not expecting my product to be delivered. This being said, it has arrived 14 days after I ordered. Longer than the original 5-7 working days. Customer service pretty poor often having to chase a response, but i eventually got there. Quality of product is good, but I won't be going out of my way to order with this company again
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Posted 11 months ago
Mats never received. They never replied to a message do not use go elsewhere.
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Posted 1 year ago
Avoid this company. Ordered my items 17 days ago. Still no mats. Sent a few emails, no reply. No contact number. Quick to take my money out of my account, but not quick on posted clearly. Requested a refund as they state refunds are only valid up to 30 days AFTER purchase. So I wasn't waiting on that to come and go.
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Posted 1 year ago
Do NOT buy from Trade Mats Direct. Placed an order, had an email saying delivery would be with 5 to 7 days...that was over 2 weeks ago and still not had a delivery. Have sent several emails to them but they do not reply.
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Posted 1 year ago
Defo a scam. They first sent ma a holding email (with spelling mistakes) apologising for the delay. Now I have another from them saying the batch if mats has ‘gone missing’! AVOID THIS COMPANY.
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Posted 1 year ago
I ordered some car mats on the 9th july and im still waiting ive emailed them 5 times with no reply. I have left it in paypals hands hoping to get a refund. Please stay away from theses crooks deffo a scam
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Posted 1 year ago
Had to chase them for the mats. Arrived wrong colour and now will not reply to emails. Ruined a birthday for a relative
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Posted 1 year ago
Ordered on 1st August some car mats still not arrived no phone number to phone. Sent loads of emails over the last couple of weeks no reply. Want a refund if no answer will have to go through paypal Would not recommend using this company
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Posted 1 year ago
The car mats didn't arrive within 7 days but after I sent them an email saying that I'd ordered them to be there in time for my daughter's family to use on what might be a very muddy holiday, they arrived with two days to spare. The quality was good and the family are delighted.
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Posted 1 year ago
The Car Mat Company is rated 1.30 based on 126 reviews